To leave a review you need to be logged in
Reviews 97
JC
Apr 18,2023Bought a UHD40 4K projector just over 2 years ago so out of warranty and it just stopped working. The power light flashed red and the lamp LED warning light was red. Optoma service/support said they couldn't say what was wrong and insisted I needed to have it collected, assessed and then repaired and if the problem was that it needed a new lamp then total cost would be £480, i.e. £12.50 collection, £55 assessment, £25 labour, £299 lamp, £12.50 return... all +VAT. This seemed ridiculous to me given the price of buying a brand new projector and given that the lamp LED warning light was red. So I bought a replacement lamp (original optoma lamp in compatible housing) from a different company for under £100 incl VAT. It took me 2 minutes to take the old one out and put the new one in and now it's working fine. I can't comment on the after-purchase service of other companies but you may wish to take this into account.
Stuart
Apr 14,2023Purchase a high end UST laser projector 2 years ago. Developed a fault that was taken in for repair. They did this pretty quick, only to return back to me obviously untested and returned back with a new fault that wasn’t there to begin with. Unable to use it and now waiting for a new repair. Very unhappy.
Robert Herring
Feb 06,2023Bought an expensive optoma 4k projector. 2.5 years later the projector has broken with dead pixels in the middle of the screen. Contacted optoma and they said they don't have the part, and cost to repair is almost the same price as the projector (£600 Vs £1000 purchase price). They said this projector has just 2 years warranty and not the usual 3. Absolutely terrible, don't recommend anyone buy. Next time I'll buy from a manufacturer that stands by their products.
Andrew
Nov 24,2022I bought an Optoma HD28HDR projector on 09/02/2021 from Amazon. I was really impressed with the picture quality initially. Seemed like a solid product. However, after around 8 months, it developed a dead pixel. "It's alright. These things happen," I thought to myself. This is why warranties exist. So, I tried to submit an RMA request through the website a couple of times, but kept getting a message that there was an error and to try again later. "Okay, fine. It's no big deal. I'll just call them when I can find the time." I called them a couple of weeks later to find out that the RMA had gone through in duplicate, because there was "a glitch." Well, now there are no parts to repair the projector currently, and I can keep using the projector until they become available. "I get it. There's a global pandemic and there are some supply chain issues." They eventually send a message that parts are available and that I am to send in the projector and pay for shipping. "Woohoo! I'm finally going to be able to get this fixed!" Nope. They get the projector and I find that they actually didn't have the parts like they had said... They had the projector for about 3 months, and didn't send in any updates that I didn't specifically request on a monthly basis. The final request for an update had them telling me that they would send me an ETA... which never came. The projector delivery is attempted about a week later, but was never communicated to me, so that I could try to be there. Luckily, they reattempted the delivery 2 days later, and caught me. I FINALLY had my repaired projector.... or did I? Turns out the projector went from a single dead pixel to SIXTY DEAD VERTICAL LINES!! I had to send in numerous pictures of the issue, plus pictures of mismatched panel gaps from incorrect reassembly of the unit and pictures of all sides of the undamaged box it was shipped in. They say they're going to get their "team" on it and escalate it. Uh huh. Now they want me to send it back to them, so they can charge me for parts that were defective or that THEY BROKE!! Absolutely unbelievable. I would highly suggest that you purchase a product from ANYONE other than Optoma.
Philippe Vincenti
May 27,2022IAbout 5 months ago I upgraded to a 4K projector from Optoma. I had one of their products for a long time before that so I trusted them. The actual projector was awesome, until it unexpectedly died after only 4 months of use. I've since tried to get an RMA going. At first I sent an e-mail and got no response for several weeks. I tried calling every day for about a week after that, only to be left on hold for sometimes over an hour at a time. When I finally go through, all they could tell me was "our systems have been down". I work in software and I know very well that systems being down for that long is either a lie, a case of extreme incompetence or extreme negligence. After a month, I finally got a response to my original e-mail with a link to their RMA form. I fill the form, no response after a week. I call again and get told that I might not get my projector fixed before a full year. I am pretty sure this is illegal one way or another. Thankfully Amazon picked up their slack and sent me a return label past the return window when I explained the situation. TLDR: Buy a Benq instead. EDIT: This is a follow-up and answer to Optoma's reply. The bottom line is I paid for a warranty. Team depletion is something that can be remedied in a timely manner in you care to. System outages as well. And the silicon shortage is a terrible excuse since maybe getting the right parts to fix my projector might not have been an option, what would've been an option is what Asus did when I returned one of their products during the same shortage. Send me a replacement. At the end of the day I had to pay a $400 to return my projector to Amazon past the return window. This is absolutely ridiculous after having paid over two grand for something that includes a warranty. If anyone is looking for an alternative to the UHD38, I am quite happy with my Benq X3000i. It's a bit pricier but since it's an LED lamp, you'll save on lamp replacements in the long run.
Sky Clear
May 04,2022La mia esperienza: Proiettore Optoma HD29HLV axquistato da poco più di un anno. Vita stimata della lampada da sito ufficiel Optoma: 4000 (Bright), 12000 (Dynamic), 10000 (Eco), 15000 (Eco+). Lampada usata solo in Dynamic mode deceduta dopo 1166 ore, ben distante da quelle dichiarate. Spedito in assistenza e ovviamente lampada non coperta da garanzia, prezzo sostituzione 220€, una truffa!! Vergogna!!
Craig
Mar 24,2022Phoned Optoma and Spoke to a person called Nick and was so impressed I had to write a review - both in terms of his level of knowledge and helpfulness - if all companies had people like this person working for them then they would be at the top of their game. Thank you.
TD
Mar 10,2022I purchased an Optoma WHD200 via SuperFi. At 230 GBP (substantially more than some other wireless HDMI transmitter/receivers) I thought it would solve my cabling issues - a wireless transmitter that I could plug my AV receiver into and then a wireless receiver into the projector. It is *awful*. It was a short range to cover - 2-3 metres - with nothing obstructing. The pairing was abysmal - it takes well over a minute to pair every time you turn it on and at that, it does not stay - it needed to re-pair repeatedly. The image quality vs the standard HDMI cable is awful. I A/Bd it and the reduction in quality was intolerably bad - I am not someone who particularly cares about super hi-def but this was pixelated and low-definition at its worst. I played around with the settings (not that there are many) as much as possible to see if it would improve but as you can tell from this review - to no luck. it's being sent back immediately and I am going to live with cables under the carpet for the foreseeable - I definitely will not be purchasing another optoma product. Two stars for the fact it turned on and briefly paired, but even that is generous. This product is not fit for purpose.
Thomas jacob
Mar 03,2022Hi we are system integrators and home cinema designers. We purchased a optoma projector from dubai for our client in bahrain - after installing it all went well but after around 10 months or so the customer saw dead pixels on the image and we sent it to dubai and they repaired it . However the dead pixels started appearing again and we sent it back on the suppliers request to Uk . They sent a replacement and we installed it for the client. However after 2 to 3 months dead pixels started appearing again. We contacted the dubai office and they have asked us to send it Netherlands for a refund at our expense. We have already spent a lot on this and it has created a bad image for us as well as for optoma. The model is .UHD52ALV DLP Projector. Can you do something about this. ? Thomas jacob Martinville Acoustics 0097339697063
Peter Watson
Feb 09,2022Optoma UK, So my projector uhd42 is going in for another repair today only lasted 6 days after the first repair, the problem is there not bothered about their customers, yeah they send me an email saying they apologise but let’s be honest your just another number, I have had to unscrew my projector again remove the hanging cables from my celling just a mission, I would advise steering clear of Optoma and buy Benq or even better Epson, I've had 1 Epson and 3 Benq's only one got dust in the lens but that was nearly 5 years old. It was repaired through Richer sounds, who were great they gave me a loan unit while it was getting fixed. Optoma in my mind now are just a cheap manufacturer of projectors, I won’t buy another. Edit:!! so nobody turned up to pick up this faulty projector yesterday I waited in all day, I emailed Optoma this morning and asked if they could find out if it will be picked up today as I work through the day, guess what no reply nothing, just terrible service. Well Optoma have had my projector a few days short of a month now and a chap called Luke Canning has been dealing with it, I keep phoning and they keep fobbing me off. Just total garbage service, please do yourself a favour don't buy Optoma......
Mr Steer
Dec 21,2021Fantastic customer service, had an issue with the uhd42, and within 2 weeks the problem was solved and I had it back with me. Updates were timely and clear Luke Canning gave exceptional customer service, very impressed I'm glad I bought optoma and after this experience will do again Thank you all! Merry Christmas Luke and the team!
Felipe
Dec 11,2021I bought an Optoma DP-9046MWL thinking it would be a great solution for portability, but boy was I wrong. Don't get me wrong, it looks like it's a well built screen, made of lightweight aluminium in a nifty little case. The problem is that it's a pull-up screen, and well, it doesn't sustain the height!? That means that I pull it up, but it automatically comes down, and there's no way to lock it up. I sent a video to Optoma to get it fix, because I thought maybe the spring was off, or I wasn't tightening a screw somewhere, but they returned it the next day with the following comment: "The device has been thoroughly tested for the occurence of described faults. The device has also been tested under normal operating conditions. None of the tests conducted in our service center showed malfunctions." Now, I still can't keep the screen up after the tests, so I don't think they even opened the screen. Now I either have to lock the screen with something else, or essentially I have a big paper weight. Extremely disappointed with what turned out to be a very expensive purchase, giving 2 stars because at least they picked it up to "test" it.
Konrad Psiuk
Mar 10,2021My projector is in transit for last 2.5 months on the way back from warranty repair. Optoma keeps saying they will get back to me but never do. I have to keep asking yet I can’t get clear answer when I’ll get back my device. After about two months I got it in my hands but UPS asked to pay customs tax which I refused as this was only sent for repair. Optoma said they will sort it out yet two weeks later still nothing. All together I’m waiting for 4 months since I sent my projector for repair. Update: Now Optoma stopped to reply to my emails. Update: It’s over a week now since I heard from Carina that she will look into the case, no info since, typical for Optoma Update: Over 2 weeks since this post and no change in relation to my projector status. Updates look’s like: “Yeah we’re doing our best blah blah blah” waste of time. I didn’t got any detailed update, neither on main mail box nor the junk mail. I guess it would be cheaper for optima just to clear 120€ tax then pay the people for sending those useless updates. It is mind-blowing that Optoma can’t get this sorted for 4 months now. We’re seriously concerned about the state of this device after being held in Ups warehouse for that long. Update (25-04-2021): It's nearly 4 months now and we still haven't seen our projector. A few days ago I requested an update and Optoma's Richard A. told me that UPS got this sorted yet the projector never arrived. I sent another email asking for an update last Monday, it's Sunday now and no reply. I sent an email to the Customer Rights office looking for help as I don't believe we can get anything back from Optoma. Also, UPS is looking for a late payment fee as we didn't clear Tax payment on time. Projector worth nearly 1000Euro seems to be gone from what I can see.
Mr. S
Feb 25,2021Excellent service from Greg Douglas .prompt reply and fast resolution to the problem
Martin
Feb 15,2021I purchased an Optoma UHD 40 from Richer Sounds on the 13th.May 2020 and after only 5 to 6 hours of use the unit stopped working. It was returned to Optoma on the 23/12/20 who refused to loan me a unit/replace even thou with lock down Christmas and only a few hours of use we would have enjoyed the unit. Richer Sounds did offer me a loan but on basis that Optoma said 7 to 10 days for repair i held off the offer, Optoma advised needed a new Mainboard which is disappointing having thought i had bought a quality unit and what has now made it even worst is that since the 25th.January 2021 i have no response to any of my emails chasing Liam for an update! Left with no choice to share my experience!
saucerutherland
Feb 15,2021The projector worked well until 13 months after purchase when a dark patch appeared in the upper left hand corner (see pics)... Amazon sent me to Optoma who said the minimum cost of repair would be £150 just for shipping and diagnostics plus any costs for labour and parts. Optoma were curt with me and a quite rude and arrogant actually. I kicked up enough fuss with Amazon that they agreed to take it back for a refund but it took hours to get to that point. You can roll the dice with Optoma if you're feeling lucky but my advice would be to go with Epson or BenQ. Better quality products and superior customer service. Optoma, sadly, has become cheap tat with couldn't care less customer service.
Alan Reynolds
Feb 10,2021Can I just say, what a great company you are and how brilliant your team's are!!! I have an Optoma UHD300X which developed a fault. I made contact, initially with Carina Neighbour as I found her direct email from a review on here (Trust pilot) . I explained my situation and, as I knew there would be a team that dealt with certain issues, I asked if she would pass on my email to the relevant team. Within a few hours of sending the email, Carina advised she passed my query on to the relevant team and showed empathy due to a similar situation with a household appliance she had. Within an hour or so, I received a response from Richard Avery who booked in with UPS to pick up my projector. Since then, I have been corresponding to both Richard and Liam Baines (as at one point UPS didn't show and Liam booked another pickup). Both Liam and Richard kept Carina informed of our conversation by CC'ing her in all responses (even though I kept taking her email out of replies, as I thought she may have been too swamped if she wasn't in the correct team). At all times, all 3 of them have been very professional, courteous and showed that they understood my situation and that they were human beings I was talking to, not script reading robots. I received an email today from Richard advising that the engineers have looked at the projector and have found the problem. They have also offered to repair it, replace the bulb and fit a filter (due to the issue) free of charge which has just made 2020 almost worth going through. Thank you to all involved and getting this resolved in a post COVID timely manner. I'm sure if covid hadn't happened it would have been resolved quicker but I didn't have any time expectation in mind so am happy all around. I would definitely recommend Optoma, not only for the projector but also their after care.
Richard Collier
Jan 23,2021Fantastic customer service. Despite my projector being 6 years old, they treated me like a new customer and fully resolved the problem I was having, saving me from having to buy a new module. Flawless customer service from Liam Baines at Optoma Europe. I will definitely buy an Optoma projector when it comes time to replace.
Craig McDowall
Jan 23,2021I have had many dealings with Optoma over the years (fantastic and second to none customer service) and have had (and have) many of their projectors - which like all their staff are excellent - On the last occasion (today) the gentleman I spoke to who was called Liam prompted me to write this review. Finally suffice to say the top class staff and customer service combined with the top class projectors they manufacture is the reason I have been a customer of theirs since 2006 and will continue to be so.
1 Bourne End Way, HP1 2UJ, Hemel Hempstead, GB
http://www.optoma.co.uk
WJ
May 13,2023I bought an Optoma UHD42 a couple of years ago as I was told they were one of the better home projector manufacturers. Recently (about 2 years and 3 months later), the projector has developed a fault with a white pixel on the projected image. When calling the helpline, I was told this was a known common fault with the DMD chip in this projector but I would need to pay at least £105 (pre-VAT) for it to be sent to Optoma, assessed and returned to me after repair (this is the cost before any repair has even taken place or the cost of the replacement part). I find this rather disappointing given that the company acknowledged that it’s a known fault, seemed like a nice way for them to make an extra bit of money for a known commonly failing part. It appears that Optoma believe their projectors to only last two years after purchase. I instead opted to put up with the white pixel which is a nice constant reminder never to buy from Optoma again, perhaps I’ll go with BenQ next time.