Orange Genie - A compliant PAYE umbrella company and expert contractor accountants specialising in contractors and freelancers. "Our aspiration is to improve the lives, the opportunities and well-being of freelancers and professional contractors"
Rung through with an enquiry about the payslips as I was a little confused and needed to clarify somthing. I was put through to Jonny Patel who was so kind and friendly, asked the usual security questions which made me feel like my accounts safe, complimented name which made my stressful day even better. But better yet Jonny Patel explained my situation clearly so I understood what I needed to do and when including what I need to say the next time I rung. Made the whole service at ease with the easy but clear communication!
I have had excellent advice and service over the years with Orange Genie, and in particular from my accountant, Olivia Gehring. My queries are always answered in a timely manner, and I trust the advice that Olivia gives, which leaves me time to concentrate on my business without having to worry about the accounts.
Sophia explained all the details née for this application very patiently. She did her job very good and accurate.
Thank you to Jonny for helping to answer my question today. I was most impressed by the friendly and efficient service I was provided.
I had lovely customer service from Johnny he taught me what I needed to know and was so polite!
Really prompt professional service from Preet at OrangeGenie.
Jonny Patel gave me detailed information on how to resolve my issue in a timely manner.
Sophia was fantastic, first class service
Marnie helped me by going to extra mile, great customer service!
I was wondering why my pay is so low and figured out about the holiday deductions. I wanted to claim those deductions and instead of having holiday deductions in my future pays, I wanted to have them with each one of my payslips. And Jonny has helped me with all of that!
Very helpful and sorted all my queries. Everything was put in place very quickly.
I’ve been with orange Genie for I think a few years, and I’ve only moved because I’ve had to. They’ve helped me get my P45 quickly so I’m not emergency taxed. Overall they have been great and I’m sad I have to change umbrella company.
The young lady I spoke to was very helpful and answered my query entirely satisfactorily This is not a criticism of her and I suppose you do this because companies and official bodies do it now but I do not find it in deering being in being addressed by my first name by somebody whom I do not know. You probably trained her to do it but even so, as long as it is done I can never regard it the service I received as the perfect service Thank you all the same
Been with OG for almost 2 years now, even though don't have anything to compare them with, can't fault the service, it's been really good. Preet has looked after me and her services are top class in my book
New to OG as an umbrella company and no issues with my pay so far, aside from a couple of timesheet foibles that weren't their fault in any case. For their Team's assistance to me with fallout from the aforementioned foibles, and a query today concerning a tax rebate that I had no idea was coming, they get a definite thumbs-up. Friendly, knowledgeable, honest and helpful - what's not to like? Like I said, I haven't worked with OG as my umbrella for long yet but based on my experience so far, I'd recommend them.
Excellent customer service from Saira, very quick to respond! Many thanks
I spoke to a representative named Jonny Patel, he was very professional and very easy to communicate with he was very precise and clear when clearing my queries. Thank you
Orangie Genie are a remarkable company are dedicated in ensuring their contractors get paid on time. Over the years their remarkable team have provided a first class service, no other umbrella company could provide, especially Johnny who I have to thank for his incredible customer service. Keep up the good work . SN
very helpful, kind and explained all the company's policies in detail and clearly. Very positive also
Claire Corbin-Jones
Nov 22,2023Very helpful and efficiently dealt with by Jonny.