Orange Genie - A compliant PAYE umbrella company and expert contractor accountants specialising in contractors and freelancers. "Our aspiration is to improve the lives, the opportunities and well-being of freelancers and professional contractors"
Always fast and efficient in responding when I send a message.
Jonny was really helpful. As a CS agent I would give him 5 stars. I can’t give Orange Genie 5 stars altogether as they are an umbrella company!!! They charge for each timesheet they process, even if you wanted to just be paid monthly and submit all your hours at once, they would charge for a weekly time sheet 4 times whilst the administration would only happen once - so, I can’t give 5 stars but I will say that the agent I spoke to on this occasion did his best to help.
Really satisfied with the support provided by Jonny Patel with a limited amount of time.
Good Customer service! Speedy response. Professional attitude.
Sophia was very helpful and answered all of the questions I had
Very helpful and very efficient
Brilliant service as ever. Grant Hamill helped out with a couple of important last-minute requests without any fuss and got everything sorted swiftly, accurately and with great professionalism. Always impressed with work from the team at Orange Genie.
I phoned twice in the same day regarding 2 different enquires and both staff were extremely helpful. Jonny Patel was particular knowledgeable about my tax query.
Ellie is great to work with!
I contacted the contractor support team to request copies of documents. Jonny Patel was extremely helpful and provided copies as we were speaking to ensure I had everything I needed. He gave good advice on a potential new assignment.
I contacted Saira today for a P45 from my employment last year and a copy of this was sent to me within 2 minutes, an excellant response and much appreciated
I was assisted and supported by Marnie, who reassured me with an enquiry I had; was able to give me the necessary steps and information needed concerning my enquiry. Overall I was a very happy customer after being assisted.
I was happy with my conversation with Jonny over the phone. I had an inquiry about my account and he listened very well to what I needed. His response was quick clear and friendly. My issue was taken care of very professionally.
Dear Jonny.p I am stremly satisfied with, how you handled my request. Thank you very much.
excellent communication
I didnt have to wait too long for the phone to be answered. Jonny Patel who took my call, was very knowledgeable and a very pleasant man to deal with. I was very happy with the service I received
Payment issues As I requested a details on my salary I received all the necessary information I need. Especial appreciations to Jonny who explained and send me the breakdowns.
Great service and quick
Very helpful information and clear instructions. Quick answers.Thanks very much.
Sean Hughes
Nov 08,2023Quick yet thorough response from Saira. No fuss, no clarification or needless questions. Just straight action which resolved my issue in an instant.