People's Postcode Lottery People's Postcode Lottery is a subscription lottery which raises money for charities. Not only do our players win cash prizes, but good causes also receive essential support. Players sign up with their postcode and pay £12.25 per month. They are automatically entered into every draw and prizes are announced every day of the month. That's 20 draws a month for £12.25.
£1.5 Billion for Charities & Good Causes As 30% of the ticket price goes to charities, our players know that they are helping amazing causes every single day. Our players are making a difference every single day by supporting a wide range of charities and good causes across Britain and around the world. To date, they’ve generously provided more than £1.5 Billion in funding which is helping thousands of organisations and projects. Catch up on all the latest charity news.
Sign up to Support & Your Chance to Win Big If you want to help us support a range of fantastic projects, sign up to play. For other ways to assist deserving charities, check out our How To Help page or find out about Local Causes near you on our website.
Call agent Thomas was superb. Made the whole process easy and was professional throughout.
The call handler was very efficient, friendly and professional.
Really polite and helpful.
Alison in customer service was fantastic and very professional, so thank you for your support. I contacted people postcode lottery, because a gift I had selected from a prize win (triple point multi point adapter charger ) had become faulty melted and set fire to my Garmin bike computer. I wanted to make the team aware of the issue and also to prevent any issue for other users. Alison was very concerned and took detailed information and acted immediately, she also reassured that this would be escalated and asked for photos of the issue to support the escalation.
Lovely guy, really chatty, asking lots of questions. Was a pleasure chatting to him
Easy conversation. Quick to answer the call and pleasant to talk to.
Difficult to fully follow what was behind said and for future reference
I spoke to a James on customer service what an absolute diamond of a guy talked me through everything I needed to know spot on mate
Easy to sign up via phone and Agent was very helpful.
Called to cancel one of my numbers. The guy was very helpful and processed my request promptly.
Incredibly polite and helpful gentleman, a real pleasure to talk to. Efficient, effective and easy to deal with. 5 stars 🌟 +++
Easy to make changes I wanted .. very polite staff member
So helpfully Polite answer sorted my problem
The young lady dealt with my query very quickly. She was very cheary and polite, concise and informative. Gave me the impression of job satisfaction.
Very pleasant and knowledgeable service My question was answered and information i required was given me without unnecessary waiting Thank you
After receiving a message from Postcode Lottery saying I had won a prize, I was not sure if it was genuine. Directly speaking to an assistant assured me it was indeed correct and then helped patiently and kindly took me through the process to claim the prize.
Spoke to a very nice customer service person to day who help who sorted out my issue fast great service team
Phone answered quickly. Operator was knowledgeable and was most helpful.
Friendly and very helpful. Answered all my questions.
Maggie Morris
Apr 24,2025The telephone agent was very helpful and really made my mind rest