To leave a review you need to be logged in
People's Postcode Lottery People's Postcode Lottery is a subscription lottery which raises money for charities. Not only do our players win cash prizes, but good causes also receive essential support. Players sign up with their postcode and pay £12.25 per month. They are automatically entered into every draw and prizes are announced every day of the month. That's 20 draws a month for £12.25.
£1.5 Billion for Charities & Good Causes As 30% of the ticket price goes to charities, our players know that they are helping amazing causes every single day. Our players are making a difference every single day by supporting a wide range of charities and good causes across Britain and around the world. To date, they’ve generously provided more than £1.5 Billion in funding which is helping thousands of organisations and projects. Catch up on all the latest charity news.
Sign up to Support & Your Chance to Win Big If you want to help us support a range of fantastic projects, sign up to play. For other ways to assist deserving charities, check out our How To Help page or find out about Local Causes near you on our website.
Reviews 880
Andrea Rhodes
Apr 14,2025Very nice and helpful
vinny neglia
Apr 14,2025Wonderful customer service , great organisation
Timothy Traynor
Apr 14,2025A pleasant conversation with a kind and competent lady.
Andrea O’Brien
Apr 14,2025Really helpful member of the team - super friendly and resolved my issue immediately.
Jennifer P
Apr 14,2025I changed banks recently so my direct debits have changed. I was worried I hadn’t been entered into May’s draw. Jacob explained everything clearly and when my next payments would be taken. Polite, patient and genuine. Asset to the postcode lottery team for sure!
Kathleen Burt
Apr 14,2025How clear the lady on the phone was…
Emily Wong
Apr 14,2025Just spoken to Kelly, sooo helpful putting me at ease as I couldn’t c my account on line as I’m not so technical, I only wanted to buy 2 tickets not 3, Hoping luck will come my way now 🤞🙏Thank U Kelly for sorting me out x
emily wilkins
Apr 14,2025Customer service was friendly and very helpful with my query. Thank you
richard barton
Apr 14,2025Sam was polite and kind. He dealt with me very effectively
customer
Apr 14,2025Haven’t won much just £12 which I think it’s disappointing
Anne Marie Callaghan
Apr 14,2025Very clear and concise answered all my questions questions. Friendly and professional. Thanks
Christina's Bistro
Apr 13,2025Excellent service and so in tune with people's needs. So comfortable to talk to and nothing was an issue.
eirini
Apr 13,2025Amazing customer support! Called on a Sunday, they answered relatively quick and answered my questions promptly. When asked for my subscription to be cancelled for now, they didn’t try to persuade me on staying or anything! Definitely I will re subscribe when time is right.
Norma
Apr 13,2025Being doing this for 9 years and I appreciate it and love everything about it by getting all of my gifts and more am happy with it just waiting for one day someone knowing at my door someone ringing my door bell.
Glen Britten
Apr 13,2025The person I spoke to was clear and polite with everything she said
Annie Blake
Apr 13,2025Friendly polite and understanding
DAVID HENDRY
Apr 13,2025The person I talk to was very pleasant and helpful. I am pleased when companies ask security questions to ensure my privacy. I am pleased to contribute to your lottery as it support so many charities. He asked me what is my prime charity and I informed of which I said MS as I have a daughter getting this at 25 years old and at 48 is in a wheelchair with 3 limbs not working. I think you are doing a great job and cannot fault today’s call made. Keep it up!
Len
Apr 13,2025It was my first phone call to Postcodes Lottery and it was answered by Eliot. He was extremely helpful and answered all the questions I asked him. An excellent staff member.
Richard
Apr 13,2025The person I spoke to was very friendly and made the process of changing my address and email along with buying a new ticket very easy
Abbie Gordon
Apr 14,2025Little waiting time and staff was kind. My problem was dealt with under 10 mins. Very quick