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Ireland's Pet Experts offering professional services for all your pet care needs including dog grooming, flea, tick and worming treatments, pet nutrition advice, free weight checks and so much more...Stores nationwide or shop online at petmania.ie
Reviews 862
Carmel
Jan 02,2024Following my phone call on Sunday 31st December 2023 with Ciara, in Petmania Store, Santry. I was advised to contact the online team on 0567797990. I spoke with Deirdre, who was given her own experience of using the food on her Father’s dog, which I found unhelpful as it had nothing to do with my experience of it. I also found her ( Deirdre) to over talk me at times ( how unprofessional of her ). Please read this in its entirety. My Son purchased a bag of Wellness Core Puppy Large Breed Original Chicken 2.75kg for Ruby, his 10 week old puppy ( receipt enclosed ) A gradual transition was done of old and new food, 25% of new food to 75% of old food. All I can say is that the new food ran right through her. A bland diet fixed her over a few days with gradually introducing her old food back. Now left with a bag of food that’s no good as from my experience I wouldn’t recommend it to anyone. No veterinary visits needed with Ruby, Thank God. Now onto Lily, My just 10 year old dog. I ordered a bag of Wellness Core Adult Original Small Breed Turkey And Chicken 5kg online on Tuesday 26th December 2023. It arrived on Friday 29th December 2023. A gradual transition was done of old and new food, 25% of new food to 75% of old food. Lily, started vomiting into the early hours of Saturday morning and continued throughout the day. Normal poo on Saturday night, retching and then drips of poo. I had to call the veterinary clinic on Sunday as I knew Lily, needed medical attention as she hadn’t eaten or drank in 24 hours. All of this happened to Lily because of the change of food, she was ok up until then. Again left with a bag of food that’s no good as from my experience I wouldn’t recommend it to anyone. Please find enclosed screenshots of Ruby and Lily’s food. Receipt for Ruby’s food. Lily’s food was purchased online that will be found under customer ref : 4064118. Lily’s information from the veterinary visit on Sunday 31st December 2023. Going forward, due to the way I was spoken to by Deirdre, I will only accept replies by email so that I can have a paper trail of the issue hoping this is resolved asap. To have two dogs sick within a matter of days due to the Wellness Core Dog Food was a lot to deal with and still dealing with it at the moment as Lily, still isn’t 100%. If Lily still isn’t 100% when she finishes the medication prescribed, it’s back to the vet again. I hope whoever reads this has more understanding than what Deirdre had. Regard’s, Carmel Kennedy.
Unit 12 Kilkenny Retail Park, R95 Y26C, Kilkenny, IE
http://petmania.ie
emmanuel akinwande
Jan 02,2024It was very good Thank you