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Reviews 83
joanne kirk
Feb 02,2025Excellent service, Ben really nice guy. Very happy with my car and the offer he made us on ours. Would definitely recommend him.
Kieran M
Dec 30,2024With an average grade of 2.5 it’s no surprise that my review is poor. Pinnacle offered no support when raising issues with their subcontracted contractors. I placed a complaint with Pinnacle regarding a subcontractor. Pinnacle asked the subcontractor to investigate themselves and the subcontractor found not fault in their actions. I asked Pinnacle to investigate because I didn’t agree with the subcontractor and Pinnacle said they have done all they can do. I don’t believe it is fair to take no responsibility for the subcontractors action.
Jeet
Dec 14,2024Worst experience ever. Worst experience ever. I had an awful experience with the only company in the UK handling Service Families Accommodation. They are making life unnecessarily difficult for service families with their lack of empathy and terrible attitude. Service personnel pay for these accommodations and all they ask for is a decent place to live. However, the company’s outdated computer system is a disaster—it doesn’t accurately show available houses. You can physically see plenty of properties empty for a long time, but because they don’t maintain them properly, they aren’t shown as available on the system. The customer service is the absolute worst I’ve ever dealt with. Instead of offering suitable options, they push the least desirable ones on service families and threaten not to offer anything at all if you refuse three unsuitable properties. It’s incredibly frustrating and stressful for the entire family. I can’t understand why it’s so hard for them to be polite or show some sympathy for service personnel’s situations. Even when you provide specific comments on the e1132 form, it feels like they don’t bother to read them. They just send one random offer that’s completely unsuitable for your family’s needs. Having been in the army for 22 years, I can confidently say this is the worst company I have ever encountered. It’s not just my experience—everyone moving into Service Families Accommodation seems to face the same issues. This company is a nightmare, and I can’t wait to see them lose their army contract. Avoid at all costs if you can. Date of experience: 03 December 2024
Naomi
Dec 12,2024Worse company to be with. You wait months to years to get stuff fixed in your home after ringing each week to get it sorted even when it’s an emergency still nothing. even when my daughter’s bedroom window wouldn’t close properly, it was winter time cold air was coming through. I rang them saying it’s an emergency. It needs to be fixed. It’s in a child’s bedroom and it’s freezing cold in there. I had to wait a month to get it sorted until I had to pay someone to come and do the job what they was meant to do another one bathroom light waited four months I had to yet again payout to get someone to come and fix it. I am a single mum with only one income coming in. So financially, it messed me up having to pay for their repairs if I was to move home. I would not have them again worse experience of my life for the last 2and half years being them them nothing but waiting and waiting this has impact my life my 7year old and my mental heath of the worrying Having to pay out because they are refused to do it themselves, I have lost so much my money because they took months to do it or just refused. I shouldn’t need to pay out a job to get done should be the Landlord job not happy one bit, I would not recommend them to anybody.
Dr.Aparrajitha Ariyadasa
Dec 11,2024Extremely mean communication from Kosala who is working there. We are going to strongly complaint against him to Mrs. Vinodini Bacanendiran. Ashamed. This is the first time we saw a un professional behaviour. We opted out the Property to an more expensive one. Better to pay more than dealing with theses kind of people. Do not dresec9mmendsd these peopleee at all.
KimS
Dec 03,2024Pinnacle Property owns the flat above mine. Their tenants caused significant damage to my property by blocking the sewage stack (flushing baby wipes down the toilet, as well as a bubble-bath cap) and this was then worsened by the plumbers called by Pinnacle, who didn’t finish the job and left with me having raw sewage pouring into my bathroom every time upstairs used water if any kind - their toilet was basically emptying directly into my bathroom (and there are two adults and two children living there). I asked Pinnacle to resend the plumbers (given that their tenants caused the issue) and although they said they would, but did not and I had to organise it. I’ve been left with literally thousands of pounds worth of damage, which although it is covered by insurance will cost me £700 across both excesses, and mean that I’ll have to move out for a week. I’ve asked Pinnacle to cover the cost of the excess and they’ve been giving me the runaround for six weeks now, saying that they’re ’investigating the cause’ (despite two sets of plumbers saying clearly it was their tenants) and the stack is ‘communal’ so it can’t be determined that their tenant caused the the problem. The stack serves two flats; theirs, and mine. The blockage was above my junction and the only flat above my junction is them. There is no question about who caused it. On top of this, they also own a garage which is about to fall down and are just letting it disintegrate, despite the fact that it could damage neighbours cars, and is already damaging the communal lawns and gardens for 13 other flats not owned by Pinnacle as clumps and shreds of tattered tarpaulin are blowing literally everywhere.
Sean Harry
Nov 20,2024Scott Penhaligon really went above and beyond during my move in and out. Nothing was too much to ask. Really informative, helpful and extremely professional with all dealings with him.
Tamai Jnr
Oct 23,2024Been trying to move to a larger house but have been rejected time and time again. Saying those house are for officers only. When I told the lady on the phone that they even have SNCO's and JNCO's along that pads, when I started to question her about it...she hung up the phone. Rude and unprofessional.
Richard
Oct 01,2024Awful company to work for laid me off after a month with no explanation
Andrew Lyons
Sep 20,2024Absolute joke of a company. How they ever got the contract for Service Families Accommodation is beyond me. We all thought that Amey was bad but they were 100 better than this. Rude, unsympathetic call staff, cowboy maintenance operatives who don't turn up for appointments and then turn up unannounced at other times. Then they do the very minimum work to the lowest possible standard and us mugs just have to live with it because we have no alternative.
DAVID FAULKNER
Sep 18,2024Sarah is excellent
Greg
Sep 16,2024This company does not communicate with clients. No matter how bad a complaint, how urgent a problem, there is no way to talk to anyone in charge. It is absolutely useless.
Kyp
Sep 13,2024I rented a flat managed by this company for a year, and unfortunately, the experience left a lot to be desired. There were several significant issues that future tenants should be aware of if considering renting with them. 1. Poor Communication and Lack of Transparency: From the very beginning, communication was unclear. During the move-in process, we were told that the meter cupboards would be locked and that we wouldn't have access to them, without being informed that keys could easily be fetched from the concierge. This lack of transparency led to unnecessary confusion and an escalation involving external parties, which could have been avoided with clear, straightforward information. 2. Maintenance Delays, Disappearing Appointments, and Frustrating Scheduling: Maintenance requests during our tenancy were a constant source of frustration. Not only were responses slow, often taking weeks to arrange, but the scheduling process was also incredibly inefficient. I understand that the company operates during normal office hours, but the narrow windows they provide for appointments make it feel like you have to check your phone every single second to avoid missing a slot. If you miss it, you risk being charged at move-out for not handling the repair. It often felt like I was working for the property management, despite having a full-time job of my own. Moreover, on more than one occasion, scheduled maintenance appointments simply never happened—the worker didn’t show up, and there was no follow-up, compensation, or even an apology. This level of disorganization adds another layer of frustration to an already cumbersome process. 3. Lack of Accountability and High Deduction Charges: When it came to the end of the tenancy, the company seemed more interested in charging for every minor item rather than taking accountability for their own shortcomings. For example, they proposed an unreasonable charge for what was simply a detached blind cord, which was reported early on. When questioned, they provided no proper breakdown or explanation of how these costs were calculated, leaving tenants feeling both exploited and unheard. 4. Unfair Burden on Tenants to Provide Evidence: The company placed an excessive burden on us to provide evidence for every reported issue to avoid unfair charges. Despite having reported several issues verbally or through their portal, they demanded exhaustive documentation, challenging our integrity and making the check-out process unnecessarily combative. It seemed like they were more focused on creating disputes rather than resolving them fairly. 5. Failure to Honor Promised Compensation: During our tenancy, there was a water outage, and the company promised monetary compensation. They sent out a detailed report outlining the compensation process. However, when we attempted to follow up and claim the compensation as instructed, our emails went unanswered. This lack of follow-through on their promises further demonstrates the company's poor management and disregard for tenant concerns. 6. Minimal Willingness to Compromise: The company showed very little willingness to compromise or consider the tenant’s perspective, even in cases where issues arose from factors like poor maintenance or normal wear and tear. Despite attempting to discuss and reach a fair resolution, we felt there was no genuine interest in finding a balanced outcome. Final Advice for Future Tenants: If you decide to rent from this company, make sure to keep all email chains and document every interaction meticulously. You may need them as evidence to protect yourself from unwarranted charges and to ensure any promises made are kept. Overall, my experience with this company was frustrating and disappointing. I hope this review helps future tenants to be better prepared and cautious if they choose to rent with them.
Alina Ciornovalic
Sep 12,2024I've been working with Pinnacle Group for more than a year as their energy procurement manager and I have a pleasant experience dealing with the company. Staff are incredibly helpful, polite and friendly. I definitely recommend and I am definitely delighted working together. Thank you
nrzn mgr
Sep 12,2024Absoulutely terrible
AG
Sep 10,2024Awful property management company - shut off our water to a whole block of flats in Oval and have done for 4 days now, with no notification/updates as to when it will be back on. Also passed the blame onto Thames Water when it was solely Pinnacle at fault.
McCann
Sep 05,2024I've had mixed experiences, in one area the levels of service were average and in another area they've been fantastic. overall I've been provided exactly what I needed.
H G
Sep 02,2024Works are organised very ineffectively. Getting to the very bottom of the problem and actually fixing them hardly ever happens. They are quick to send someone to have a look at the issue but the armed forces keep paying for call out fees and nothing happens at the properties. All work men are very polite and they want to do their best in impossible circumstances.
Jack Prasad
Sep 02,2024I have been waiting for nearly 6 months for my request for repairs to be made but no response yet.
137-144 High Holborn, WC1V 6PL, London, GB
http://www.pinnaclegroup.co.uk
Snow White
Feb 08,2025Unproffessional incompetent company full of abusers