Planet Beauty

4.0 (859 Reviews)

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When Planet Beauty opened in sunny Newport Beach, California in 1992, we didn’t agree with the definition of a beauty retailer. Rows of little beauty counters crowded inside busy department stores surrounded by mazes of packed parking lots…mega-mall monotony. This was not our definition of beauty. So, we decided to create a curated beauty haven in convenient neighborhood locations. We provided professional beauty brands as well as trending products and innovative newcomers. We developed a structured educational program to ensure the best and the brightest beauty advisors in our stores. And we decided we were going to have our own definition of beauty. And for over 25 years, we’ve done just that. 37 locations and a successful website later, we deliver more than just the best in makeup, skincare, haircare, styling tools, bath and fragrance. We redefined what beauty means to us, and most importantly, to you.

Reviews 859

4.0

Out of 5.0

LYNN EISNER

Dec 30,2024

My 20% off discount didn’t show up till long after I placed my order.

cynthia cross

Dec 30,2024

I had 3 coupons and each one told me that I couldn't use them with the items in my cart. Total RUBBISH! :( Give me a coupon that works already! Not impressed!! Very disappointed.

Lucas Wahl

Dec 30,2024

easy to use.

Larry

Dec 29,2024

Good prices, a little bit difficult to obtain their discount code.

Kim

Dec 29,2024

Well designed site with logical product groupings

Lynn Nielsen

Dec 29,2024

Excellent communication and timely arrival!

Shaneka Niko Harvey

Dec 29,2024

Everything was perfect. If I had to pick something to improve…I wish there was a small window to cancel the order once it was placed before it is shipped. I made a mistake without any recourse.

JON PURPURA

Dec 28,2024

Easy website, easily applied promo code.

Nydia

Dec 27,2024

I'm not a new customer; I've ordered several times from your site. It's easy to navigate & there are always discounts which is AWESOME! The products always arrive timely & they definitely do not disappoint! Love them!

Scott Campbell

Dec 27,2024

Sad useless customer service. I ordered two items for Christmas on 12/7. The label was created right away but it didn't ship for two weeks. When the box arrived it only contained one of two items ordered and I immediately contacted them with a message explaining and asking if it was on backorder or forgotton to which there was no reply. I followed up with a call and left the same message on their custom service line explaining that it was a gift and to please call back and let me know whether I need to pick something else up needless to say there was no reply. I finally reached them two days after Christmas when the representative said "we don't have it and won't be getting anymore and we've issued you a credit". This is all I needed to know and if it was explained in the beginning when I asked I'd been ok with it.

Jacquelyn Marie Harris-Peterson

Dec 27,2024

Got here faster than what we were told great shipping and seller Thank You

Slamge

Dec 27,2024

Everything was so easy to find.

Tammy Kostecki

Dec 27,2024

I placed my order 12/13 and it did not ship until 12/21, although the label was created on 12/18. On 12/19 I called the store to make sure the order shipped, since it was for Christmas, and was told 3-4 day processing was normal and it did ship, but that was a lie. It shipped 2 days later. So, in 2024, this place takes two weeks to get an order out the door. Plan accordingly, because something is wrong with their internal and external service. No one seems to know what's going on, not even the Cust Srvc girl I spoke to.