I recently purchased a Plantronics headset from PMC. The order was delivered next day but I had to return the product as it was no longer required. Although no fault of theirs, their Sales Director authorised a full refund, in addition to postage cost which they didn’t have to. I was impressed by that simple but unexpected goodwill gesture. Excellent customer management! With small businesses like mine, every penny matters. These simple gestures of goodwill go a long way. Well done, PMC.
Cracking service and products allways been reliable
Money was taken for the product and next day delivery as I needed the product quickly. At the end of the next working day I got a call to say not only was I not getting the product that day I wouldnt get it for 6 weeks. A refund was offered but this didn't solve my issue. I went elsewhere and got it a day later
After placing the order I was later informed that it was the last one they had in stock and it was damaged so they could not send it. Not their fault as it was an item no longer in production. it was something I wanted quickly and got one from another site.
From start to finish I cannot applaud this company highly enough...from customer services to the product itself A++++++.
Looks brilliant delivery really quick 👍
the product is as described and the delivery was very fast.
Order arrived, needed to exchange and all processed smoothly - no issues
As always, an excellent service from PMC. Very speedy delivery (ahead of schedule) and the refurbished A-grade headsets looked like new. Wouldn't hesitate to use again or recommend to friends/colleagues.
A good website, easy to follow and find what you want. Good quality goods at very competitive prices. Very efficient despatch and receipt to customer. When things go wrong (with the courier in my case) customer services bend over backwards to sort it out and even send out replacement goods without any hassle. First class company to deal with; 10 out of 10!
The phone came at the given time. And is exactly as ordered.
Ordered a BT Converse desk phone and headset on line and received the order the next day. Excellent service.
Using online chat was great. Solid advice which led me in the right direction. The recommendation was slightly over specified for my needs, but it got me closer than days of Googling. Ordered at two minutes to three and paid for fast delivery. It arrived about 8:30 next morning. So far so good.
quick service and delivery
Customer service was brilliant as was the time it took for my order to come from the time I ordered my goods. I will be using this company for all my business telecom needs in the future.
I am very impressed with PMC Telecom I ordered the new Avaya phone and it was delivered promptly and came well packaged will definitely use again.
Delivered promptly and well packaged. Excellent service.
Amy
Sep 09,2016The product detail very clear and customer service very good when having questions..