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Reviews 235
Brooke Wright
Feb 20,2022Prompt and efficient service.
John Gardner
Feb 18,2022Ordered a 1/76 scale 15cwt Ford van got a confirmation for it but they sent me a bedford wagon. Tried to return using Royal Mail return QR system but no joy neither could the post office staff get a QR for me so I paid to return it to Railwaymodelstore.At the moment I am quite a few £s out of pocket and nothing to show for it.Not happy.
Jonathan Carter
Feb 14,2022A very positive experience. The online store was easy to navigate and the check-out process intuitive, quick and efficient. The item arrived well wrapped and remarkably quickly. I would happily use the company again.
Dee Adam
Feb 11,2022Ok so my order was placed August 2019, to date, being yesterday, I got two items one of which was a replacement because the items are not available anymore. Hornby are awful for sending dealers enough stock so I reckoned this was why RMS were taking time to complete my order. So I'm still awaiting three hornby seven cities liveried coaches. I have phoned and emailed and lo and behold an almost immediate response. Quick update...... Spoke to Adam today, he advised a full refund on way and goods already received to be kept as a gesture of goodwill. Now that's service...
Michelle
Feb 06,2022have not got my order yet x
Charles goodwin
Jan 20,2022I am a first time customer and could not be more delighted. First class service.
Stewart Langford
Jan 17,2022The whole process from ordering to the set arriving was excellent and I will not hesitate to use them again should the need arise.
John M Soks
Jan 12,2022just received this set from RMS got to say it's loverly great price fast delivery super emails to keep me informed and well packed up can't wait to set it up thank you for a pleasant transaction forgot to say it was the Hornby OO Gauge Tornado Express Train Set R1225M.well pleased.john.
A P B
Jan 09,2022My order hasn’t arrived, the Post Office can’t help!!!!
Nick Darcy
Jan 06,2022I placed an order for 4 pieces of track, two were delivered fine but two weren't, instead two much shorter and incompatible pieces were sent loose with the other packaged track. I advised them that the track pieces were missing and though I didn't request a refund or replacement as value of goods was only £7, they started a long and annoying procedure to replace the items. First they wanted photos of the packaging and details of my order and what I had ordered which they must have on their system anyway. Another email, they wanted pictures of the track I had received. Another email, they wanted me to measure that track. Then they wanted me to print out a return form and fill in lots of details and send back to them having gone to the post office to get a proof of posting, making it clear that only on receipt would they consider sending the correct track. I work in Ecommerce and understand procedures for refunds etc but they don't usually take several emails and certainly not over 2 items worth £7 in total that they didn't supply. I asked them to stop wasting my time and remove me from their system and advised I won't purchase from them again. I posted this review and got the response 'if you give us a chance, we intend to make this right ..' so I emailed them back with the order number and details and suggested they sent the track I had originally ordered and paid for but after 2 days no response so that seems a rather empty offer 'to make it right'
Marian
Jan 05,2022The service I received was excellent. I had ordered originally a Mallard train and was impressed with the communication when it was sent. Then I had to exchange it as my husband had already got it! This was again an easy process with excellent communication from start to finish. Highly recommend the store.
Harry Atkinson
Dec 31,2021The thing I like about this store is, the speed that they reacted to correct a mistake. I received my order and realised there was an item missing. I immediately e mailed them with my problem, to which they(after a short investigation) replaced the missing item. I was very impressed, and will shop with them again
Ralf Read
Dec 30,2021Das Angebot ist sehr gut, der Bestellvorgang schnell und einfach und die Versandkosten sind noch erträglich. Das Paket war eine Woche unterwegs und kam in gutem Zustand an. Die Ware war sehr gut und sicher verpackt. Dieser Shop ist sehr empfehlenswert.
Keith Cox
Dec 28,2021Excellent service, speedy delivery. Highly recommended. Will buy from them again
Robert S
Dec 27,2021First time I've bought anything from RMS as I always buy from the very large model shops online. The prices at RMS are very competitive and the service was excellent. I've now got the website book marked and will definitely buy from them again. Thank you
Kenneth Hulme
Dec 18,2021Easy order process and prompt delivery. Good value.
ChrisL
Dec 18,2021Great service and competitive prices combined with a very efficient delivery service. Will be back again.
LNER TRAINS
Dec 17,2021It was quick and easy to buy the product only took 2 days come which was amazing there where no issues product wasn’t damaged or anything it was really great definitely order here again
Carol Smart
Dec 16,2021Perfectly good, reliable service. Would buy again.
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, GB
http://www.railwaymodelstore.co.uk
Jim Lucas
Feb 24,2022I ordered my items on the 17th February, it's now the 23rd. My items haven't arrived nor has there been any reply to my email asking where the products were. I have to say it's the worst delivery I have had. I say delivery, it's not arrived yet. it's says 48 hours tracked, tracked from when?