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Reviews 235
Sue
Dec 10,2021Can’t review the set as it is a present as yet ungiven but the guy on the end of the phone was really helpful and I ordered at 4.30pm and it arrived at 12.50pm the following day - cracking service! Sue
David Wilkins
Dec 06,2021Super service, perfectly packaged, pukka price - right up there with Santa's standards, thank you RMS
Peter Evans
Dec 01,2021Great service and competitive prices
Christopher
Nov 26,2021Easy web site to use and a very fast despatch/delivery process.
Stew
Nov 21,2021Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fault but will consider when choosing carrier next time.
Damian
Nov 18,2021Very fast and secure shipping from U.K to Sweden.
Tim Pullen
Nov 15,2021Their service was excellent for my recent order and I received the item in good time too. Be a bit wary of items that say 'ships in 10-15 days' which are actually new items or items that are not in stock. They expect payment in full for advanced orders on new items which could be months away. I received refunds with no trouble. No complaints otherwise.
seb loves trains
Nov 03,2021yes good train model and delivery
Leonard Moore
Oct 27,2021great service postage a bit costly
craig
Oct 22,2021Great quality and rapid delivery
The big memer
Oct 10,2021RMS have been amazing and the customer service has been fantastic. We will happily continue to ship here with peace of mind from a caring business. Thank you RMS.
Ron Mackenzie
Oct 01,2021Good service,fast delivery.
Jim
Sep 18,2021Great price on a couple of coaches. Arrived in time frame stated. Overall excellent service.
Candy Pop
Sep 10,2021I made a purchase for a few items one item was not in stock but instead of sending me those items in stock they have held up my order, taken my money and given me nothing in return. Sent an email all they can say is sorry for the delay literally a generic message they must use from everyone. I have learnt my lesson and will never order from the site again. First time user of this site and such a bad experience.
alastair smith
Aug 31,2021I like others are totally unhappy with this company, i placed an order to them on approx 19th July they took my money right away. This is now 31st of August and no delivery. Response to my E-Mails is just sheer excuses,i have stated to them to refund my money or cough up with the order i asked for.
Alan
Aug 28,2021Super service, good prices and despatched without any delay. Do exactly 'as they say on the tin'!
James
Jul 31,2021The item ordered was not in stock but no refund was send. It took 7 months and numerous e-mails to get my hard-earned money back. The phone number on the website goes through to an unrelated business and there is no physical address - something not right here.
Graham
Jun 21,2021I'm glad to see that so many people find them a great store...I must be the unlucky one! Faulty goods received and I returned them on 1st June - but no replacement or refund received since (it's the 20th now). Not even a record of the return on the "My account" section of their website (but I have the tracking information from Royal Mail to show they received it). Utterly disgraceful and now I've had to make a chargeback request via my bank - wish me luck. Good luck to you too - you take your chances with this company. Update: My bank has refunded me by way of Visa Chargeback - nothing received from RMS Just to be clear - RMS did NOT refund me, I had to go to my bank to get a refund
Linda Diggle
May 07,2021excellent products (diecast vehicles) they look great on my train layout. The delivery is quick overall very pleased have used the company twice and will use again.
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, GB
http://www.railwaymodelstore.co.uk
Tony Pellowe
Dec 13,2021Ordered a very competitively priced starter train set from RMS which arrived the next day. This experience illustrates perfectly the meaning of excellent customer service. I most certainly recommend RMS.