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Reviews 93
Matthew S
Mar 20,2021Ordered bark for delivery on named day between 8 am and 6 pm. No sign of order by 4.45 pm so called customer service - took an age to get through, even though was number 1 in the call queue. Assured order would be with me within the next hour. Order never arrived.
HonestReviews
Mar 10,2021I have used Rolawn several times over the past 12 months and also many times previously over the years. They have always provided a consistent service and quality i have yet to find from another other Turf supplier. I would highly recommend them. Quality service and turf. James Matty Fencing
Peter Adams
Oct 30,2020Further to my previous review and their reply can I please state that this Company did not do everything to help and support me as a customer but wiped their hands of the problems I have had with their turf. More so, all the information and images were provided on numerous exchanges of email and telephone calls and the final letter I received stated all shortages and defects must be reported within 3 days of supply and they couldn’t accept liability for it’s condition !!! So come on guys tell the truth when replying to reviews !!!
david
Oct 19,2020Bark mulch is good but agree with many others on here customers service is shocking. 1st order came 4 weeks late despite changing. Second order did not arrive on date agreed despite them having delivered before. You phone their customer service dept who promised to call back but obviously didn't and you are met with rudeness beyond belief. No empathy from the woman who answers the phone, All she says is we deliver hundreds over the UK each day and you musty be unlucky. Currently they have a 200 per cent failure rate with me on delivery and customer service. Wait for the excuse to follow this review.
Goaty
Sep 20,2020Ordered bark for landscaping. This was a pallet delivery which turned up on the day requested. The delivery driver was friendly and accommodating. The product was good, no issues at all and as expected.
Daniel Senescall
Sep 08,2020I was worried once I read all the reviews as I didn’t look first. I’m a landscaper of 17 years and Rolawn have always been the creme de la creme when it comes to turf. So seeing all these bad reviews had me worried. I payed for a 8am till 1pm drop it came at 1pm! Not exactly great. The turf itself has the odd rip or hole but it’s to be expected with any size order. 1 rip and 1 hole to be precise. So pretty happy. Always buy an extra roll or two for this reason. Instantly from looking at it I could see it was thick and healthy with no meadow grass and with a lovely colour. Same thickness and cut and really nice mix of rye and fescue. A quality lawn that I am very happy with. Thank you
Robert Adams
Aug 28,2020I agreed for Coventry Turf supplies to fit me a new front lawn, at their recommendation it was fitted late last year using medallion turf ,however this turf had been a disaster and has never really grown well, its got areas where the turf has just died off in large patches all over ,this is despite me watering it regularly ,have to say i am now really embarrased by the state of it and will replace it next spring ,have to say i believed all the hype but next time will use proper turf ,really annoyed at Cov Turf recommending it to me .
Karl Mewitt
Aug 07,2020The online ordering process was easy, However the issues started when the product arrived. There was too many stones, clay lumps, large debris well over the so called screed recommendations. I found twigs, peaces of plastic, china, hard plastics, worst of all Glass, yes Glass peaces. I removed bucket loads of debris... The whole area is Contaminated... I have tried to scrap if and remove, days later I am still finding glass segments.. The top soil supplied is certainly Not fit for purpose. I am in a Nightmare situation of trying to eradicate the contamination caused.
Paul
Jul 31,2020Has not turned up on the day delivery was due. Not even a phone call to say the delivery was going to be late or delayed. Great when you have taken a day off. Will not order from them direct again, at least when ordering through Wickes previously it turned up
MS
Jul 11,2020Do not use this company. Their marketing is excellent but customer’s service is very poor. Our lawn was delivered with bald patches 2-3 inch in size all over each turf. The lawn gradually deteriorated despite us watering regularly and cutting a third of the grass with each cut. Rolawn did not take note of us complaining about their pre fabricated bold patches blaming it all on us and how we looked after the lawn. At dispatch of the lawn no care instructions are being send and the company are using this fact to blame us the customer for the deterioration of the lawn. We ended up with a lawn that is now absolutely discoloured, the patches are growing - we have square meters of bold hay looking lawn. Much much worse than our old lawn. Complaints do not work with Rolawn and even advise is not possible to be obtain from their costumer service.
Dan Arnold
Jul 10,2020If you want my recommendation, it's to go elsewhere and avoid these guys with a barge pole. Quality of the lawn is absolutely awful. Misshapen rolls of all sizes and thicknesses. Meadow grass is beyond what i would regard as acceptable. Some rolls are just full. Given this was an order of just under £1000, i'd have expected better, much better. Avoid!
Ash
Jun 26,2020Needed 100m2 plus 2 tons of top soil. Ordered from Rolawn They kindly offered a NHS discojnt which was a bonus. The delivery was as punctial and as scheduled. Unfortunately i ordered during the first month of covid , when the weather was very warm and dry. My gardener easily laid the lawn without any difficulty. Apart from a few corners the quality was very good. It's been 4 weeks , and it looks great. You do need to water well. Hopefully it continues to flourish . I havent noticed any of the AGM that others have had probs with . Well done rolawn.!
O
Jun 24,2020Turf absolutely riddled with annual meadow grass as previous reviews have covered. Avoid and look for a better quality turf.
Kevin
Jun 10,2020Ordered some topsoil, arrived within 2 days which was impressive considering the current climate for online orders! Very good delivery service, pallet transported to my door and good quality, well mixed soil. Thanks!
Ian Rubery
Jun 03,2020After being recommended to Rolawn and also doing research on the internet, I decided to purchase 75 rolls of Medallion turf. Rolawn’s website is very professional and claims to be Britain’s finest turf so I was really looking forward to receiving an excellent product. It states: Rolawn use the highest quality blend of grass seed, sown on the most suitable soil type, combined with highly evolved growing and harvesting techniques to produce an award-winning lawn turf that provides the most suitable performance for the diverse UK climate. Medallion is the only turf in the world treated with our unique, patented Profresh® system which extends its ‘as harvested’ freshness, ensuring it arrives with you in prime condition. My turf was delivered on the 15th May 20 and I made sure the existing lawn had been removed and the ground prepared perfectly for the new turf. I arranged for the landscapers to be at my property for the afternoon of delivery because Rolawn recommend getting it rolled out on the day and laid. The guys laying the lawn immediately noticed that every piece of turf being laid was riddled with Annual Meadow Grass. Britain’s finest turf, I think not. They laid the complete lawn on the day of delivery. Looking at it, I have a lawn of new meadow grass. It’s shocking, all different colours and looks terrible. Not just the problem with AMG but a few rolls were torn / ripped, different size rolls which made it difficult to lay, not what I was expecting from the best and they also came across approximately a dozen leatherjackets ??. Nightmare for lawns. So I decided to email rolawn with my concerns / complaint. The website says to expect a reply within 5 days. I never had a reply so sent another email requesting a reply. To date, I still have not had the courtesy of a reply. This company’s customer service is shocking and awful. They make all these claims to be the best. Promote the website with all the right information to make out you are dealing with a first class company. Let me tell you, they are not. I am so disappointed with Rolawn and feel like I have been totally ripped off. I will never recommend this company and I will keep chasing them for a reply. Totally let down.
Steve
Jun 02,2020I thought this company provided the best general turf. I was wrong. If you review who provides the best turf on an internet search you will generally get recommended rowlawn. These reviews are by commercial companies and in my experience inaccurate. I bought rowlawn turf last October and laid it myself in the garden of a new house on an area which had been left bare for 12 months during the building of the house. In February when it needed cutting I found it was overrun with meadow grass. I tried to manage this for months following all the advice about meadow grass you can find on the internet. It was a loosing battle so I contacted rowlawn on the 2nd May through its website about the problem. With the issues of covid 19 I thought I would give them time to consider my problem and the offer I had made to them. Its own covid 19 page said you should get a response in 5 days. So after 9 days and no response I decided to ring. The first response I got from the operative was that things are taking a little longer due to covid 19. So I confirmed the covid 19 page on its own website confirmed a response time of 5 days. The operative was typing a email to the so called customer services section asking them to respond to my initial email. To date I have still not received a reply. I asked if anybody else had confirmed a similar problem with meadow grass in the turf harvested on the same day! Apparently this detail is not available and all I was told is that meadow grass cannot be controlled and it must have blown in the wind from a neighbouring garden. I suggested that maybe it had blown into the field during the cultivation of the turf. I did not get any clear response. Sometimes things go wrong with the best of products and companies and what makes a good company from a bad company is the level of customer service. You might not get the result you want due to a difference of opinion but at least you get a response and treated with respect. Unfortunately my experience is that you will not get any customer service from this company and I would recommend you look for a more personable company who will be proactive with any issues you may have.
nick john
May 26,2020Service and delivery was great. Bought turf and topsoil. However, like alot of other customers the turf (or topsoil) is absolutely riddled with AGM. Their advice is to cut it out but that would require hacking up most of the lawn. Really disappointed with a supposedly premium product. Wouldn't recommend paying the extra for this
Mr Andrew Richards
May 05,2020Just over a week later the turf has taken really well and looks healthy although theres a lot of grass with the seeds (annual meadow grass?) theres patches of it every meter or so. Its not what id expect to see on freshly laid turf. Delivery was on time. A few rolls were thin in places and one at the bottom of the pallet was ripped but it seems to have recovered
IW
Apr 28,2020I researched the best seed for my garden and found Rolawn to be the top choice. However, despite its premium price of £20 per 1.5kg box last week, when I went to buy it, they had put up their price to £28 a box. As I need 4 of them, I am unwilling to pay the extra £32. I called them to ask about the big hike in price and whether it was to do with the Lockdown. I was told that the website price is the price you have to pay and that is that. I have lots of other lawn products to buy, but will make a point of avoiding this company for all of it. They are in an enviable position compared to many companies at the moment as they are still able to trade. They have chosen to exploit that and increase their prices dramatically. Really disappointing and I hope that others chose to go elsewhere.
guh hmm
Mar 21,2021Why do you use plastic mesh inside the turf? I wasn't aware that my 6 year old lawn contained plastic until I tried edging it, otherwise there is no way that I'd have bought it back then. People have had lawns for hundreds of years, with no plastic mesh inside, until rolawn decide to put profits above the environment. I'm astounded that this is considered perfectly fine by both yourselves and the suppliers that use it. Even if it does one day degrade this still means microplastics entering the sub soil and eventually the water. Am lost for words really..