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Reviews 93
Nicola
Apr 16,2020I ordered bulk bag of Rolawn ProMulch... never buy this absolutely full of contaminants. With every spadeful, I have had to sift through in order to remove shredded plastic, pieces of plant labels, plant ties, fragments of metal and glass. Absolutely shocking. I have stopped using as dread to think what rubbish I am putting in my garden and potential harm to wildlife. I ordered through Primrose and have sent an email to complain. Waiting for a response.
biscuitlover
Oct 10,2019We had Rolawn medallion turf laid 5 years ago now and were completely unaware that it contained a nylon mesh throughout. When we complained we were told that it degraded (not biodegraded) in 3 - 5 years. This has not been our experience. The netting is completely intact still and shows no sign of weakening. It's impossible to scarify. When the foxes come into our garden and dig they get hold of the netting which pulls up far more of the turf than it would normally as does weeding (the company recommends cutting the netting with scissors when weeding!). Also my son's pet snake got caught in the netting and it took us over half an hour to free him. I would never have bought turf with nylon netting if I had been aware. The website does not make this clear ("may contain oxygrid degradable netting") and in my experience it does not degrade. I would also like some clear information on what it would degrade into if it doesn't biodegrade - is it micro plastics? We have rung the company on a few occasions over the last 5 years but ultimately I'd just like people to be aware that THIS PRODUCT HAS A NYLON GRID THROUGHOUT.
Janet Lawson
May 21,2019We put a new Rolawn down 2 years ago. We must have been unlucky as it was riddled with Meadow Grass. We have spent the last 2 summers cutting out lots of it. We have reduced the PH of the soil but this year it is back with a vengeance. We have now had enough of it and will have to dig it all up. It was in the turf when it was delivered. We have no Meadow Grass in our back lawn so it has not spread. Others at the time have also complained about the same issue.
Neil
Apr 15,2019I have been dealing with Rolawn directly for many years now. Their products are of top quality and my most recent purchase was for several tonnes of Blended Loam Topsoil. I have built a great relationship with Emily Kirlkand and her Team and this most recent order went without a hitch, as usual. The order was delivered on time by one of their Business Partners and the bags were beautifully clean and fresh. Emily advised me there would be a few more small stones in the soil than previously as there have been some changes in sourcing and production techniques. This helped set my expectations, which were exceeded when I got to see the soil. Yes, there are a few more stones in the soil than previously but this is still the best quality soil you can buy in my opinion. Don't be discouraged by a few weeds on the surface of the soil at the top of the bag, or by a few twigs in the soil. This is perfectly normal (the weeds love it because it's such good soil and they establish very quickly!). I would encourage anyone with a bad experience on here to contact Rolawn Customer Services directly. I have found a proactive approach, listening to their feedback and working with them closely leads to a positive future experience. Highly recommended!
roger
Apr 10,2019I just wish I had found this website first. I bought two tons of Rolawn premium blended topsoil from travis perkins and what a load of rubbish. Full of twigs and compacted plant pot compost. Looked like it had come from the local council green recycling plant. I emailed rolawn and sent photos. I was told it met standards. Do not buy from this outfit, and rolawn don't bother replying with your silly excuses. £160 down the pan.
John halnan
Apr 05,2019I wish I had come on here before I bought anything off these cowboys. When I purchased from them they were friendly and helpful and I asked if they could deliver one day and I could lay the next. They recommended that it should go straight in so I booked a morning off work and delayed the delivery date so they could deliver first thing in the morning. I paid extra for an am delivery. Nothing showed up. I called 'very sorry it will be with you between 12 and 2pm. Nothing showed up. I called again, we will call you back as soon as we hear from the hauliers. They didnt. I called again and they obviously hadn't called the hauliers becuase they said oh we thought it had been delivered at 2pm. It is now closer to 4pm, still no ETA. Still no explanation and how am I meant to lay all the top soil and turf before darkness sets in. Updating this post, as I still haven't recieved the product as the clock ticks towards 5. Phoned the incompetents again, note not once have they called me, this time they told me there is traffic in London and a taxi driver demo. That was yesetrday and with further digging they subcontracted the job out, but didnt even know which depot. I phoned around and it is actually coming from sevenoaks 20 minutes from my house in Kent and nowhere near Kent. The sub contracted company said it isnt one of their drivers and they have no tracking but he is useless and they have been phoning him all day. So a sub contractor of a sub contractor. Update: the turf finally arrived at 5 pm. It was already yellowing. The driver apologised and said he didn't pick it up until 2:30 pm. So I was clearly lied to earlier in the day. I managed to lay half of it Friday night and the rest Sunday. Let's see if it survives. Oh and if you are reading this rolawn rebating me 50 percent of the cost is the right thing to do. Given I only had time to lay 50 percent of your turf.
Ben
Mar 19,2019I’ve read a lot of negative reviews on this website but I have to say Iam very impressed with the product and service I have received from Rolawn! The turf is excellent and rooting well after only just a week and the delivery was within the time frame I asked for and the driver was very polite and helpful! Can’t rate them high enough
Richard Branch
Feb 22,2019I had a new lawn professionally laid last November; old grass stripped, 350 sqm of Rolawn turf, 10 cubic mtr top soil, properly rotovated etc. so far not impressed with the turf used. Over winter at least 50% of it is infected with Fusarium and has died. The rest is very patchy but with the dead areas look like a cow field. Given the large expenditure (several thousands) I was expecting a smart new lawn instead I've got loads of work to turn the mess around and the professionals will probably have to come and top dress and overseed the lot. Effort for me and effort for them but it's the product that's bad.
Richard
Sep 14,2018I ordered 45 rolls of turf to be delivered on Wednesday. Rolawn would not give a time for delivery, not even am or pm. When they had not arrived by late afternoon I telephoned to be told that the order is out for delivery and would be with me by 6pm.They would try to get an ETA for me. Needless to say the delivery was not made that day. I telephoned at 8am the next day when the office opened and was eventually told that the lorry had left the depot at around 8:30 and would take 40 - 50 mins. At 9:40am I called to say it had not arrived but minutes later the driver himself called to say he was just leaving the depot! Eventually the turf arrived about 10:15. The whole experience was poor. Rolawn did not call me to let me know what was happening on Wednesday and I suspect the turf was not even loaded that day as they have offered no explanation as to why it was not delivered then. As Rolawn have commented elsewhere turf is a perishable product that needs prompt delivery and quick laying. I had a contractor waiting to lay the turf on standby on Wednesday and for 2 hrs on Thursday which was embarrassing. The quality of the turf when it arrived was acceptable but starting to yellow in parts. I would advise Rolawn to make sure they can contact the delivery driver directly and to be honest about anticipated delivery times rather than (I suspect) trying to 'manage customers expectations'. The customer should not have to keep contacting Rolawn for an update - they need to be more proactive. If the fault lies with their delivery contractors then they should consider alternative providers. A poor service all in all.
Daniel F
Jun 25,2018Not great. Had an order of 75 rolls delivered in May and laid within two hours of delivery. Approx half of the delivery was great - lush green and rooted quickly. Unfortunately the other half was dying and patchy, with a high percentage of dead thatch. The whole thing is also littered with Annual Meadow Grass. I raised this with Rolawn and to summarise they just told me to leave it a few months and it will sort itself out - not what you expect when buying turf. No offer of replacement or even overseed to fill the patches was made. UPDATE Jan 2020: Lawn never recovered. Red thread disease slowly took over the whole lawn despite continued treatment with an appropriate fungicide. AMG also continues to cover the lawn.
Sinead Bushell
Jun 21,2018Dead grass product received. Informed me it would grow fine, even the gardener who laid the turf said it was dry, yellow and nearly dead at the root. It hasn’t and I’m now faced with the prospect of having to re-lay new turf if I can even find a gardener who can do it within my timescales. Very poor quality product & poor advice, despite the experienced opinion given to Rowlawn in the first place, I feel we have been fobbed off and time has been wasted in achieving our garden in time for summer.
Morpheus
May 11,2018Very disappointed and would not recommend. Poor customer service the way dealing with your matter and not being able to communicate with the drivers whilst on the phone. Order ref 611276
kenny mccarlie
Apr 18,2020Received 2 ton top soil and turf and most impressed with quality,gardener who laid it for me has not worked with as good quality products and will do so again. Definitely recommend.