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Reviews 228
PC
Apr 13,2021Easy to work with and fast response!
Marilyn Bigney
Apr 13,2021When we decided to remodel our kitchen, we first went to Home Depot, then our son reminded us that he had used RTA when he remodeled. We looked online and were surprised to find MANY RTA companies. We chose RTA Wood Cabinets after ready reviews. They were pretty helpful and patient with our needs. The prices were better than Home Depot and the quality was better. We did have a bit of damage from the shipping company, but or customer service rep helped us out quickly.
C. Restrepo
Apr 12,2021extremely satisfied with the product service and value with RTA . we bought 6 cabinets for a new kitchen island . worked with zack who gave us great service answered all our questions and sent diagrams so we could make decisions and buy the slab etc. was hundreds of dollars cheaper than the other options but the quality of product was good.
Richard Fogelsanger
Apr 10,2021Service, price, quality and delivery was great, in fact the cabinets were delivered 2 weeks before the estimated time
Michael Jackson
Apr 09,2021We bought the Essex White Shaker Cabinets. The cabinets are beautiful and very high quality. They came in very well packed with absolutely no damage. I am not a contractor and was a little concerned about putting them together. No problem...the cabinets came together very easily...and all of the parts were there. The on-line videos were very helpful. We had a design problem that was our fault and had to order an additional cabinet. Our salesman, Zack, was very responsive and was a great help from day one. Our overall experience was great. We got the highest quality cabinets for a reasonable price. Love the look and those soft close drawers and doors!
Colleen
Apr 08,2021Our experience was a complete fiasco. Our cabinets shipped fairly quickly, but sat on a dock at an airport 20 min from our house for 3 days. We had to take it upon ourselves to find out what was going on. After multiple calls and speaking with 6 different people, we found that our shipment had been damaged and the shipping company did not know how to proceed. RTA advised us to receive the order and they'd fix any issues. That's where our first mistake came in. We should have never accepted the shipment. Things were missing, crushed, pierced with a fork truck, there were piles of loose hardware, it was a disaster. It took 3 adults 15 hours to sift through the mess and determine what was able to be salvaged. Our next mistake was to assume that damaged items would be sent immediately. Each time we emailed about damaged or missing items it took a minimum of 2 emails and 2 weeks. Then, when we did receive replacements, they were often damaged as well. We had one cabinet door that required a 3rd replacement and one that required a 4th replacement. We went for weeks with missing and damaged cabinet doors in my kitchen. By the time it was done, two months had passed, 66 emails had been sent, 3 days had been taken off of work to wait for shipments that were often damaged, and many hours have been spent trying to get this mess taken care of. Then when we tried to buy replacement doors for the pantry to fix an issue that was our fault, we were told that we'd have to buy a full cabinet. They wouldn't sell us doors alone. It has left such a bad taste that I cannot even enjoy my newly remodeled kitchen. We know 2 other couples who are doing kitchen remodels. We were the sacrificial lamb that tried RTA. Needless to say, the others will not be using them. Part of the problem was from the manufacturer, JSI. I gave RTA 2 stars because Zack hung in there with us to make sure that we did get what we needed. The JSI cabinets, once you get a product that isn't damaged, are very good quality and look very nice. Assembly isn't bad, but we do recommend watching the videos because the written instruction isn't very clear.
Mark M
Apr 05,2021RTA was easy to work with, good cabinets at a great price. They arrived sooner then expected, and everything arrived in good condition. The JSI cabinets are ok you get some higher end features at a good price. The assembly videos could be more in depth. Also a few of the side panels were slightly warped, and harder to put together. I would definitely recommend if you are handy and don’t mind doing the assembly.
James Milliron
Mar 20,2021Was charged $200 shipping because it said it had to be dropped shipped and it came UPS,I don’t believe UPS charged $200 to deliver 1 box that the driver picked up and carried to my porch.
Mark Handley
Mar 17,2021I ordered a sample cabinet face to review for a remodel. Item arrived promptly and very well packaged.
Bobby oneil
Mar 17,2021great idea but very poor quality control. these are very good cabinets but they came with a lot of production issues. broken dado's, miss aligned dovetails, split wood, broken draw slides the salesman was great and replaced part immedialtely, although if they had a quality control department/person this wouldn't have been an issue
Kimberly Ann
Mar 10,2021The quality of the is excellent. They arrived undamaged. The initial customer service was great. However, I’m waiting for a front piece months later, and not getting updates any longer—and I email regularly asking. It won’t look very good if I have one piece missing or not matching.
Paul Ayd
Mar 09,2021I bought two different kitchens, one for my home and one for an investment home. Had a great experience both times, they where very helpful and honest. I would definitely recommend them!
customer
Mar 07,2021Consistently good product and quick delivery. Wonderfule customer service.
Jania Larsen
Feb 14,2021RTA Wood Cabinets was responsive, patient and super helpful in getting my design done. The Cabinets are great quality and arrived when they promised. Only a door was damaged but it was replaced as soon as they were made aware of it. I highly recommend them. Thanks, Jania
Richard
Feb 12,2021Very good service from Motty. Kept us informed on process and shipping.
Judy
Feb 06,2021Great service really easy to work with and Judy H knows her stuff 👍
yvonne lauterbach
Jan 27,2021My 5 Star rating is for the excellent price, the excellent on-line and over the phone assistance. I ordered a sample door and was very happy with the color and satisfied with the finish. Since I did my own design, the process of ordering my cabinets was very fast. I received my order within 3 weeks. During the Installation I noticed one cabinet where the finish didn't quite match. All it took was for me to send my sales rep (Motty) a picture, and I had a new cabinet on the way. Motty also responded quickly to any question I had. Saving a grand total of almost $6000/six thousand Dollars was jaw dropping( priced cabinets of similar color in mid-range spectrum, exact same lay-out, same hardware specs, and trim at Big Box Store). I would definitely recommend RTA Wood Cabinets.
twtosh
Jan 22,2021I had a few issues with the cabinets that I received, no fault of RTA Wood Cabinets, but they went to bat for me and got my issues taken care of with the manufacture without a hitch. Also, when we changed our mind, after delivery of the cabinets, to a different layout requiring just one additional cabinet the shipping that was quoted was unbelievable, but RTA Wood Cabinets, was able to get me a discount on the shipping. I think the manufacture should have shipped for free considering our order was over 5K but that is the manufacture not RTA's issue.
Michael Calderon
Jan 21,2021Very happy with my cabinet. I was able to get the exact match and color.
Ken D'Errico
Apr 15,2021Our order shipped in less than two weeks and was delivered promptly in accordance to my availability. The cabinets arrived in perfect condition, other than a couple of minor cosmetic issues and some broken plastic shelf clips. Phil immediately ordered replacement clips and a touch-up kit to resolve the issues. I was a little skeptical about ordering cabinets online but I’m very pleased with the quality and service received, as well as the money saved compared to purchasing the same style at a big box home improvement store. I’ve nearly completed my installation and think the cabinets look great!