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Reviews 456
Margaret Hamilton
Sep 28,2024Another excellent experience booking with Cruise Kings. Sharon was friendly, knowledgeable and efficient. She made booking our next cruise seamless. Thanks again for your patience, Sharon.
Moya Francis
Sep 27,2024Attentive service from Joanna at Scotland Cruise Centre
Bruce Hay
Sep 22,2024Debbie was very helpful in booking our holiday including sorting our future cruise deposit and flights
Deborah Cuthbertson
Sep 15,2024First Class Service Thank you so much to Cruise Expert, Harris Brown for all his help whilst making our cruise booking for 2025. I had so many questions and ‘what if’s’ but Harris was very patient and steered me through the whole process. I have booked through Scotland’s Cruise Centre before and the service has always been excellent. Can’t wait to get there now!
Christine Bloomer
Sep 08,2024Booked a Mediterranean cruise after speaking with Harris at Scotlands Cruise Centre. Communication was very good and he responded quickly to all my questions. Good price which included a cabin upgrade.
Debra
Sep 06,2024Had very good advice and information from our agent Jeannette. The booking process was very easy and we were very happy with the information given and the price.
Bill
Sep 05,2024Had a great cruise with them this year so rebooked another for next year. Great service.
Barbara
Sep 03,2024Scotland's Cruise Centre is simply the best!! Not only do they have amazing offers but they have the most fantastic staff ever! With their knowledge base and expertise, they easily meet all your cruising requirements. Nadine, Kerri, Joanna and the whole team are the best in the business and it's always a pleasure to speak to them. They are my 'go to' for all cruise bookings and questions. Highly recommended.
Mary Louise
Sep 02,2024I always use Scotland’s cruise centre to book my cruises . Professional, friendly and knowledgeable staff.
L Darling
Sep 01,2024Adam seemed professional and friendly when setting up the booking. However I had to go back to him three times due to errors in the booking. Considering the amount of money spent I found this extremely irritating. None of the holiday was itemised or broken down in price. He was never available to speak to after the holiday was paid. Having said that the customer service staff were helpful apart from one whose attitude was one of why are you bothering me.
RAW
Aug 30,2024Recently booked a cruise to Alaska with Kerri for next September '25. She dealt with my enquiry professionally, was very knowledgeable and helpful in arranging my booking. She was friendly on the call and it was a pleasure to talk to her. I would certainly book through her again.
Nicola
Aug 30,2024Katrina was very helpful with my requests, explained the different options then gave me time to think about them. Looking forward to our cruise! Competitive price too.
MrsBz
Aug 28,2024Stacey has literally been the best (cruise) agent ever. She has been patient, informative and amicable throughout. I’d recommend her in a heartbeat. Thanks Stacey.
lisa street
Aug 27,2024New to cruising so had endless questions, from what to expect onboard, what was the ratio of formal to informal dinning, to which was the best cabin position. Kerri answered all questions swiftly and I never felt pressured to book the cruise. The price is very competitive with other agents but Kerri's non pushy attentiveness guaranteed my booking. Customer service is very high on my priority list.
David Brown
Aug 27,2024We contacted Scotland’s Cruise Centre to discuss a possible holiday. We were fortunate to be connected with Nicky Smith who was helpful, knowledgeable and quickly pulled together a holiday package that met our needs. We remained in contact with him to finalise our trip. Nicky was easily accessible and even took my call whilst on a day off. His knowledge and helpful manner allowed us to build a plan for a special holiday. We can’t thank him enough and will be sure to contact him re any future cruises. Top man!!😃 David & Margaret (Scotland)
Steven Haslam
Aug 27,2024Stacey was very polite and helpful, she was a pleasure to deal with
Lorraine
Aug 27,2024Very helpful, efficient and knowledgeable. Straightforward booking experience.
Mr Steven Morrison
Aug 26,2024So far so good but actual cruise is not until January 2026
Kirstie Macpherson
Aug 25,2024Sharon has been fantastic! Truly personalised service, very knowledgeable & helpful. Made the booking process seem less & highly recommend
3rd Floor, 35-37 Carrick Street, KA7 1NS, Ayr, GB
http://scotlandscruisecentre.co.uk
Elaine Philip
Oct 02,2024We returned to cruising after 20 years and booked through Scotland’s Cruise Centre. The booking process was excellent with knowledgable staff within a streamlined, efficient system. However, what sets this company apart is the service and support received when flights did not go to plan. On our outward bound journey, our connecting flight to Barcelona was cancelled in Amsterdam due to a thunderstorm. This resulted in us missing the ship embarkation as the ship had to sail. We then had to find a flight to the next stop which was Palma, Majorca. When I contacted Scotland’s Cruise Centre, Sophie managed to inform the cruise company of the situation and arrange overnight accommodation in Palma. She was also in regular contact with us during what was an extremely stressful time. We finally boarded the ship on Day 2 of the cruise in the afternoon. The cruise was wonderful and we thoroughly enjoyed it. However, we had to contact Sophie again on the way home as yet again the connecting flight in Amsterdam was cancelled due to high winds. We could not fly home until the following day and Sophie arranged transfers and another hotel stay. It was very reassuring to know that someone was checking where we were and how we were getting on. It is not until things go wrong that you appreciate the support available and there was support in abundance from Scotland’s Cruise Centre. Once home there was the issue of compensation and reimbursement of hotel bills etc. Once again Scotland’s Cruise Centre dealt with that for us through the customer relations department in a supportive, professional and efficient manner. We are grateful to all the staff involved in the unfortunate situations we found ourselves in and these guardian angels were there to help. Needless to say, we have actually booked another cruise with Scotland’s Cruise Centre for next year with direct flights so fingers crossed for plain sailing and no more drama!