Serge DeNimes
To leave a review you need to be logged in
We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
Reviews 709
Saidy Janko
Jan 30,2024I thought i bought two pairs of earrings but they are sold separately, wich is very uncommon/ inconvenient. It should be made clearer on the website. The products by themselves are good tho.
Deborah Hogg
Jan 30,2024Jourdan was really helpful when dealing with a returns issue I had
Wayne Symons
Jan 29,2024Good service as I needed to replace broken clasp on new chain
Caroline
Jan 29,2024I ordered a ring for my son for Christmas. Unfortunately it was too small so I ordered another and returned the first. The return was made on 9th January and I am yet to receive a refund. There has been no response ro my emails. I am very concerned that my money will not be refunded. Consider carefully before ordering.
Georgia
Jan 29,2024I love the products but unfortunately customer service is non existent. Ordered my boyfriend a necklace for Christmas but the clasp was broken so he still hasn’t been able to wear it. Fast forward 4 weeks of me trying to get in contact to replace and still nothing. A lot of money to have wasted…
Mark Hulme
Jan 28,2024The products are top class when you can actually place an order and receive one! But to do this when you encounter a problem, their customer service is shocking and what lets them down so you end up going elsewhere.
Denis K
Jan 27,2024The package didn't arrive and they just simply don't answer on the emails.. UPD They have replied on Jan 28th, looks like my package lost in customs, waiting for a new one
Sean Brown
Jan 25,2024Still waiting on my exchange.
Lucy Roberts
Jan 25,2024Fast and efficient! Good quality
Nicholas Nicolaou
Jan 25,2024I returned three bracelets and they were delivered back to the company on 6th and 9th January and I am still waiting for a refund. I've tried calling the customer services number and no-one picks up. I've also emailed three different email addresses and none have responded to me. I'm very concerned that I won't receive a refund. I'm amazed that there isn't a working number to call. I have resorted to leaving a poor review in the hope that this will cause them to respond to my emails. Seems I'm not alone and unfortunately only the good reviews get a response. I'm not giving up on the refunds.
DCW Enterprises
Jan 24,2024Website is a load of sh#t. I literally changed my password twice and each time saved it to my phone, only to be met with the same error trying to log in again saying it’s incorrect. I literally saved it to my phone as soon as I changed it, yet somehow it works to let me in straight after changing but when I try to log in 5 minutes later it’s incorrect and I have to change it AGAIN? - what a joke.
customer
Jan 23,2024No email communications about my refund, disappointing customer service
Megan Cole
Jan 20,2024Pretty poor customer service. Never replied to a single email I sent them multiple emails and never got a response
Amanda
Jan 20,2024The original ring we ordered was too big so we returned it for a smaller size. The return process was simple & replacement ring arrived quickly. The ring is so nice. It was bought for my son who is really happy with it. Great service from start to finish.
Katie McKie
Jan 18,2024the bracelet was snapped - and it was a special birthday present so I wasn't able to give him his present on time. I've returned it but waiting for the replacement.
Chezzie Wilkinson
Jan 18,2024The ring size range does not go up to usual men’s size range so didn’t fit. I had to return this, it is showing as delivered a week ago and still no response! I spent £75 on this item and I haven’t received response.
Michael
Jan 18,2024Good products but poor communication. Returned a product to be exchanged and it’s been nearly a week with no communication of any sort. Emailed twice with no response. A shame because I would have liked to get more stuff here in future based on the product quality and price point… just let down on poor service. Don’t seem to be alone in having this issue either.
Emma Haase
Jan 16,2024Anyone else finding it impossible to get a response from this company??? No phone number, just the email addess that confirms the order that they never seems to respond to, so FRUSTRATING! Fabulous chain, love it, as does my son who it was bought for as a birthday present however the clasp has broken on only the second time he has worn it. Eventually advised to return this for an exchange. Item was received back by Serge DeNimes 20th January and haven't heard a peep from them since. I have to say, the products look fab but the customer services leaves a lot to be desired. In this fast moving day and age it leaves a lot to be desired, most frustrating :(
vc
Jan 14,2024emailed about student discount not working, no response - pls help?
Max
Jan 30,2024Had some issues with the delivery, but a replacement was shipped after I explained the situation and the articles are great!