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Serge DeNimes

3.5 (709 Reviews)

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We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.

Reviews 709

3.5

Out of 5.0

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John G.
Jan 14,2024

I Placed a Black Friday order and received an order update email a few weeks later stating my item was oversold and that it was currently in production to be fulfilled by Christmas. I was told to reach out to customer service. Customer service stated my item was lost and not available to be replaced and then gave me a store credit for the discounted value of my item that won’t even cover the cost of a new item. I feel like I’ve been wronged by their customer service department and order announcements that misled me and resulted in my lost Christmas present not being replaced or compensated for properly!

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Jason
Jan 11,2024

Great service as always and the website easy to use 👍🏻

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Henry Shaw
Jan 11,2024

I had the bracelet for just over a week, never took it off and noticed the bracelet had fallen off. I had been wearing gloves, taking them on and off, but a bracelet of this price should not fall off or break due to the use of gloves.

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Matous Machalek
Jan 09,2024

Great product unfortunately absolutely horrible customer care. Took over 3 months to fix my broken bracelet which I had to send back with promise they will pay for my expense to send it back and never did. So far I still haven’t received my bracelet because delivery company lost my package but after informing customer care nothing happened so far (been 3 weeks). Also I place my another order at Black Friday and to this day I still haven’t received anything. Contacting them is almost pointless, gonna wait 1-2 weeks for response and nothing is gonna happened anyway. Such a shame.

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Julie
Jan 06,2024

Web site is easy to navigate and item came quicker than expected well done 5*

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Sam de Zwart
Jan 04,2024

Just like the photos

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Michelle
Jan 04,2024

The size didn’t fit so I did a return form over Christmas and they did take a while to reply but all good now and they’re re sent another ring out, just hope this one fits, I did buy a ring sizer as well but just wasn’t right size

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Mark Corns
Jan 03,2024

When I ordered the ring I was notified afterwards it was out of stock … however they managed to get me one before Xmas !! Great customer service from what could have been a bad situation …

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Andrew C
Jan 03,2024

Ordered in November. It was delayed for a while due to mismanaging stock levels and it’s now January and still no sign of my order.

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Keira
Jan 03,2024

great product. arrived within 5 working days rather than the 2-3 that i paid for. thought the presentation of packaging would’ve been better for what i paid but the ring itself is perfect.

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VL
Jan 03,2024

Package got Stuck in customs. Got help from their Team, no Mails Where even answered!

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Elias
Jan 03,2024

Customer support seems fine but my order sent to germany is taking over a month already.

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Gabrielle
Jan 03,2024

This is the 3rd item I’ve ordered from this company. Products are fab- great designs and good quality.

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Lan Ferbežar
Jan 02,2024

Still haven’t received my order and it has been over a month since I placed it

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Yk
Jan 02,2024

Still have not received

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Eleanor H
Jan 02,2024

Item was sent and ordered the incorrect size returned for replacement and been ghosted…

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Dominic Sieber
Jan 02,2024

Did not receive anything yet, ordered in Nov23, this means like 6 weeks ago. Customer service is not answering. Do not order here, just wasted €250

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OMK
Jan 02,2024

Item was dispatched really quickly despite it being so close to Christmas and arrived in time. Very grateful, thank you

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Kelvin Lo
Jan 02,2024

I placed an order and made the payment on 28-Nov-2023, however, today 2-Jan-2024, I still can not receive my parcel!!!

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Suzy Gott
Jan 02,2024

Lovely ring and the quality is nice!

02037 261 942 [email protected]

13 Radnor Walk, SW3 4BP, London, GB

http://sergedenimes.com

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