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Serge DeNimes

3.5 (709 Reviews)

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We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.

Reviews 709

3.5

Out of 5.0

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Eloise
Dec 18,2024

I'm currently waiting for an order that I purchased two weeks ago after reading a lot of these reviews I am quite concerned I won't receive my item. I was excited to order from this company as the product looked great and I was sure the person I was gifting it to would love it. However, Royal Mail still after two weeks says it has not received my order and I've had no update since. I have emailed customer service on multiple occasions and even tried via Instagram. I have had initial responses via both but then no further investigation. I found this astonishing as I work in retail myself and our customer service approach is to go above and beyond for the customer to make sure they are happy and I know we do this. However, this company does not seem to care that they have taken my money and left me with no answers or any way of contacting them. I would like them to resend or refund my purchase otherwise, it does in fact seem that they do this for a lot of orders and that's purely just stealing people's money.

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Elaine Egden
Dec 18,2024

Lovely quality earring and nicely packaged. Exactly as described

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Ella
Dec 17,2024

This is my 5th attempt at trying to contact this company to tell them that my package has been lost in transit. It has not arrived. As per my countless emails and Facebook and Instagram messages. This company sent my package to the incorrect county office and there is nothing they say they can do to get it to me without the companies assistance. I am extremely disappointed with the lack of communication as I ordered this parcel on December 1st.

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Charlie Wing
Dec 17,2024

Customer service non existent and it is very difficult to return items without getting pushed into store credit.

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Paul Scarlett
Dec 17,2024

Love the look and quality of the ring I bought I would definitely recommend good quick service with regular updates

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Kiera
Dec 17,2024

Great gift for my best friend, it came packaged well in a bubble mailer and wrapped up in a bag meaning it was undamaged. He really likes the design and quality of the ring as well 👍

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Kamiel
Dec 16,2024

Excellent customer service

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dionne hart
Dec 14,2024

Beautiful item and good delivery. Really pleased. Thankyou

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Matt
Dec 14,2024

Returned items for exchange over a week ago. Tracking shows return was received 2 days later, yet 7 days later I’ve had no notification of my return being received, or details of my exchange, or shipping. They currently have my money, and my order. Customer service is abysmal. Says emails will be responded to within 48 hours but I’ve heard nothing. Avoid.

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Hannah Wren
Dec 13,2024

For the amount I paid I was expecting slightly nicer packaging, I had to go buy a box to put it in as it was a present. Ring did look lovely just slightly disappointed with it half- wrapped in tissue paper

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Billy no parcel
Dec 13,2024

Great product very unique and very good value and delivered quickly

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Anj
Dec 12,2024

Everything went smoothly. Got it delivered on time.

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Graham Whitehall
Dec 12,2024

It was a good experience but still waiting for my return money to be processed

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Deborah Jameson
Dec 12,2024

It Was A Very Enjoyable Experience The Website Was Easy To Navigate Ordering Was A Joy Showing Other Websites How It Should Be Done Well Done Serge DeNimes

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Paitin Du Plooy
Dec 12,2024

Fast delivery, easy to search website & gorgeous product. I do wish the ring came in a small box for a more luxury feeling but happy otherwise!

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Wain Samson
Dec 12,2024

Absolutely love my purchases

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KT
Dec 11,2024

I have ordered a number of items over recent years and I am always impressed with the quality of the product and the service. Communication and delivery are also top notch.

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Joseph Burke
Dec 10,2024

Sent the item back as it didn’t look like the picture the gem stone looked a good size on the website but when received it was actually microscopic and couldn’t even find it or think it had a stone in it

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Steve M
Dec 10,2024

Great selection of stylish mens jewelry. I especially like the rings, already having several now. I like the silver rings and they are hallmarked

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Tracy
Dec 10,2024

This was my second purchase and just as good service as the first time and really pleased with item.

02037 261 942 [email protected]

13 Radnor Walk, SW3 4BP, London, GB

http://sergedenimes.com

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