Great product, came cut to the exact dimensions that I requested.
Sadly, the piece we ordered and received was bigger than specified. Shapes is going above and beyond to resolve the issue. As such, I have changed my score to 5.
The cast plexiglass I received was cut nearly an inch short and had scratches. After an initial reply, customer service was too slow to respond via email. And no one seems to answer their phone. Plus their voicemail message advises to email instead of leave a message. In the end I did receive a decent replacement piece.
Should be an option to give 0 stars. I ordered a piece of plexiglass. They sent me a broken piece and do not answer their phones/emails to replace the piece or refund my money. The packing material had no padding to protect the piece. I need my money back!!
Prompt service, well-packaged to ensure it arrived in pristine condition. I love the website and ease in ordering. I will use more of this material now that I have a source for it and the ability to order custom cuts.
Great customer service
Sheets were not to size, but after talking to a rep, I altered my plan slightly and they refunded a good chunk of the cost. I will definitely use ShapePlastics on upcoming projects.
Exact size as we ordered and it fits great!
The plexiglass is great quality. The cut was perfect for my customize pantry. My items were delivered with care and I received my order within a few days.
Price is comparable, quality is good....however, they send the wrong parts! Very similar to most other complains. Customer service communication definitely need improvement. Original order was placed on 8/2, and still have not received the correct parts today (more than a month later). I am about to call the credit card company and retract/dispute the charges.
Still have not received my order. Tracking # doesnβt work. Has been over 2 months.
Awful. They shipped the acrylic to me and it broke in shipment. They have not responded to any of my emaik.
Easy to order, cut properly to size and shipped quickly!
Excellent company delivered promptly and product appears of high quality but only time will tell.`
The product was perfect. The delivery took longer than expected and the communication was poor. But, I received what I needed and I would use this company again.
Service, ordering and receiving final product was A1. Only communication was confirming the order and when product shipped. It was a single item purchase for me so that is more than acceptable. Took a little longer than expected but everything does nowadays. Summary: Reliable, professional and competitive priced. What do you want, eggs in your beer?
Communication between myself and shapes plastics was less than optimal. When I tried to call someone, a recording recommended I use email or βchatβ for faster service. When I attempted to chat, I got no response. When I attempted to email, apparently my Gmail did not sync with whatever mail system they use, so I was unable to communicate through that channel either. Once I was able to connect with a live person, they were polite and eager to help.
timely and perfect fit. good packaging.
Terrific product, cut perfectly to fit a space behind our sinks that required a product just like this. These folks were the only one willing to take on this project and the cuts were a perfect match!
Richard Lemire
Sep 24,2022I only gave you 3 stars because it took so long for you to find out why I had not received my order. Once you realized that my order had been misplaced, you quickly completed my order and shipped it right away. When I finally got the product, it was exactly the right size, and color and fit like a glove. I'm very happy with the product.