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Reviews 73
Bydand
Feb 17,2019ShipMyCar were contracted to ship a car from South Africa to the UK. Quoted 12 to 16 weeks. Collection was some 30 weeks later. Communications was very poor throughout. From a web site which promises so much and delivers so little. The time for shipping and delivery was 3 times as much as quoted. Communications was very poor and required much prodding after each step failed to materialise. This in turn caused me to make multiple changes to my rota to be available for collect of the car, as each deadline changed. Made a journey down to Milton Keynes in Nov 18 to collect my goods and personal effects, as the car was no where near being available for collection. The car was not ready or accessible on arrival after being informed in advanced of my arrival date and time After constant prodding as too progress, being informed the car was ready for collection in Feb 2019 and having 7 days to collect, after which time a daily GBP10 fee would be chargeable, a time and date was confirmed and still the car was not ready, the license plates were being fitted and the side window tint was being removed on the day of collection. After informing I would be collecting the car that day. Additions to the quote were added without communication. All in all a rather long and drawn out process which could have been better handled if the communication were all the was promised. Would not recommend for shipping your car.
Amanda Pour
Feb 15,2019It was my first time to encounter such a competent and efficient individuals. They carried out my car re -registration in such a professional manor that I advise everyone who needs such procedure to be carried out to leave it in the hand of "ShipMyCar" experts. Absolute satisfaction throughout the journey with them.
Clare
Nov 24,2018We used Shipmycar to bring over our vehicle from Brisbane to Milton Keynes and I must say I am shocked at how simple these guys made it for us!! They did EVERYTHING from arranging to collecting the vehicle to putting it on the road here in the U.K. The whole process took 3 and half months and we were able to follow every step, even to where the ship was by using their simple tracking system which we had access to with a log in. There were a few times where we had just the general nagging questions having never done this before but nothing was too small for the team to answer or assist with. Should I need the service again, Shipmycar.co.uk will be my first port of call and I will be recommending them to fellow POMs over here and in Australia, as well as worldwide 🌍 Thank you again to Nick in Australia and Nick and Kingsley as well as the rest of the team in the Milton Keynes office!! Clare & Marcus :)
Victoria Goodman
Oct 30,2018ShipMyCar handled the import of my Hyundai from Australia, it was a daunting prospect to do it alone and I liked the fact ShipMyCar handle every stage of the process so I did not have to worry about anything Delays can happen, my vessel was delayed by a couple of weeks which meant my IVA test had to be rescheduled. The ShipMyCar Team did everything possible to reduce these delays that are obviously completely out of their / anyone's control. They kept me posted along the way all using their excellent portal software, this was so easy to also use to know what documents they needed. I'm no good with computers but found this very helpful and easy to use. When I did get to meet them I realised just how hard they work to make sure things run as smoothly as possible. They are a very nice bunch of people who have many years experience in shipping cars, they are genuinely upset about delays they can not control such as shipping lines / government agencies and they work very long hours to always respond to queries I had quickly. Would strongly recommend them if looking to ship your car and not have to worry about a thing
Roger Francis
Oct 28,2018My Ship My Car Experience. I Instructed Ship my Car to handle the import of a car from California to the UK. Timeline quoted on the phone and in their import guide is as follows 2 to 3 Days delivery to port 2 to 3 weeks customs clearance and loading 6 shipping LA to UK Total time LA to UK 8 to 10 weeks. No timeline quoted for UK Customs clearance and delivery. I received a quote on the 26th February and paid the amount due on the 27th February. Ship my Car emailed the Vendor to confirm they were handling collection of the vehicle. They failed to arrange collection the vehicle for over 3 weeks. This led to the vendor (unasked) arranging shipping to the port himself on 22th March I queried the delay in collecting the car and was advised it was with the way transport is arranged in the US, it is via a bidding system. Ship my car charge a fixed fee for collection and transport with apparently no dedicated haulage contractor in the US to handle collection and delivery, so it seems if no one bids for the work or the bid is not to ship my cars liking, your car does not get collected. The car arrived at the port on the xxx April, there was an issue with the title documents, this was not ship my Cars fault. The Car and correct paper work were accepted by the port on 4th April and cleared for shipping by customs on 5th April some 3 weeks later. When I asked on a weekly basis for a shipping date, the stock replies were ,” We are Chasing for a date,” “Shipping will be soon”, “Will advise ASAP” When I complained about the delay I was informed rather arrogantly by the managing director, “We are the biggest UK agent of the biggest US shipper, unfortunately delays happen” At no point in the process was any explanation offered or reason for the delay given. I was originally provided with a UK port arrival date of 5th July, this was subsequently changed to the 19th July, I queried the change in arrival date and received the all-encompassing reply “Vessel is delayed” I was never given an actual shipping date but was told to expect the car to arrive in the UK on 19th July. The car final arrived in the UK on the 21st July, and was delivered to me on 31st July. This is a Ship my Car total collection, shipping and delivery time of 19 weeks, well outside the 8 to 10 weeks quoted. UK registration of the vehicle was a part of the service I had requested and been quoted for. The afternoon before delivery I received my final invoice, the fee for UK registration was not on there. I queried this with the company and was advised as the vehicle did not have a current MOT (it is MOT exempt) and as they were not checking over the vehicle they would not be carrying out the UK registration. They advised me that as a company they do not register a vehicle they have not inspected even though an MOT is not required. If this was the companies policy it is not stated anywhere in the documents supplied, they were fully aware that they were not undertaking an MOT or inspection of the vehicle. It would have been a common curtesy to inform me that in fact they would not be undertaking the UK registration. I could have then ordered the registration documents from the DVLA in plenty of time, not the evening before the car arrived. To register the vehicle I needed the original title documents, they were not delivered with the vehicle. After numerous requests I received the documents on 8th September some 5½ weeks after I received the car, this led to a delay in in the UK registration of the car This was the first car I have ever imported and by appointing Ship my Car I hoped for a stress free import process, unfortunately it turned out to be far from that. The import service provided by Ship my Car fell well outside their own quoted service delivery timelines and their level of customer service left a lot to be desired. To say I was disappointed with the service provided by Ship My Car would be an understatement to say the least. If I import another vehicle from the US to the UK I would not use Ship my Car. Would I recommend Ship my Car?, I most certainly would not.
Richard Walker
Jul 29,2018Follow up review: SMC are trying to make out that I signed for the car as happy. I stated, at the time of signing, that the interior of the car had not been examined as it was full of agreed contents. Had I pre known of any damage to the car I would surely not have signed at that stage. SMC removed the contents from the car when it was sent for MOT, which is where the damage likely occured. That they are hiding behind a lack of photo evidence of the inside of the vehicle, have made no attempt to mitigate the loss and are even attempting to critise the condition of my prize possession. Agree to pay for your responsibility and stop hiding behind red tape. First review: I used Ship My Car recently to bring my Maserati GranCabrio back from Hong Kong to UK. The initial dealings were very professional and the cost was acceptable. 2 matters, however, have soured the experience : A four week delay in the suggested timeframe ( attributed to Dvla problems) was frustrating but what was unforgivable was the tear to my convertible roof that occurred on SMC's watch. They were given multiple opportunities to offer to resolve this matter yet hid behind their claimed lack of photographic proof. They took their payment and hid from their responsibility. Buyers beware ...
Paul Ritchie
Feb 22,2018I used ShipMyCar to export my vehicle from Abu Dhabi to the UK and I'm really pleased with the result, They provided an excellent and professional service. They kept me updated on progress throughout via email and my personal portal and I would recommend them without hesitation.
Barry Jones
Dec 26,2017Excellent service easy to deal with and very professional I will defiantly use them again helped all the way by a very good computer system and helpful staff. Thank you
Ian Knox
Nov 10,2017The Team at ShipMyCar did a great job shipping my E Type Jaguar from there office in London to Perth Australia The way they transported the car in its own sea container strapped down with heavy duty tie down straps and blocks of wood around the wheels. Good communication through out my cars journey even sent me photos of my car in the sea container before it left Great job Guys Ian Knox
David Sharp
Aug 16,2017Highly recommended these guys . Excellent. Nothing to much trouble, always answered my question (of which there was many) quickly and professionally. All round good guys and very professional.
Heather Woodgate
Jul 26,2017Fantastic service fully recommend ship my car . Very efficient and always respond to emails very promptly. Keep up the good work . And thank you for looking after my landrover .
James
Jun 28,2017Nick and his crew shipped a Mercedes 600SL from the US for me and did a great job. All issues that arose were dealt with promptly and professionally, but overall the shipping worked just as they said it would. They made a difficult process much easier.
Roger Bettiss
Jun 07,2017Thank you the Shipmycar team, Nick and Kingsley. Collected my '99 Mustang yesterday from the Shipmycar business centre in Milton Keynes and everything was ready and perfect. On the road home with minimal time involved. Throughout the process of shipping from Tucson, Arizona to UK everything has been handled and managed calmly, professionally and with utmost respect to the customer. Excellent value for money as far as I am concerned and any worries I had about conversion of a US car to UK standards, as well as achieving full registration with DVLA were quickly dispelled as the staged processes were completed. Communication very good throughout, there was no pressure at all to consider "add-ons" and the choices for extra works were clear, and were my own choice in the end. Thank you once again Shipmycar.
Duncan
May 25,2017"If you are considering shipping a car into the UK, only use Ship-My-Car. Their service is 1st class and takes every piece of hassle away. The customer portal keeps you informed through the whole process, and they are always on the end of a phone to answer any other questions. Fantastic value and highly recommended"
Stephen Long
Mar 15,2017My experience of 'ShipMyCar' has been one of professional dedication by a first class team. This unique, prestigious car international shipping company, was recommended to me by a colleague from our 'owners club'. Their level of customer service, from the initial introduction by their appointed collection agent to navigating the plethora of UK HMRC regulations, and documentation, is a further testament. I have no reservation what-so-ever, in highly recommending their services.
Keith Marsham
Feb 21,2017After 3 years of looking I at last found a car, only to have the money refunded after gear box failure. Another month and found one which I wanted. What to do then? Looked through the internet and found ShipMyCar and couldn't fault their service. Kept me up to date with both the shipping and the repairs. Excellent value for money, would recommend them, as I have done, to several friends who are looking to ship within the next year. On pick-up they were helpful and friendly and the look round the garage was certainly worth the trip to get the car.
KXL
Feb 10,2017Importing and registering a car is potentially inconvenient and frustrating, especially if you do not have limitless time. Nick and Kingsley could not have made it easier for me - I dropped off the car in Australia and it was delivered to my door in Cumbria. Very good value for money - professional and easy use online system for tracking and monitoring - kept informed at every stage - any questions I had were answered straight away.
Shaun Calver
Oct 13,2016Without hesitation Shipmycar.co.uk undoubtedly has to be your first port of call. I truly believe that if your looking for a leading trusted and efficient full service importer with an exceptionallly experienced team to import your vehicle and offering only the highest quality technicians to do your modifications/IVA/DVLA registration/ MOT and more then you should only be contacting shipmycar.co.uk I myself not knowing at the time about shipmycar.co.uk made arrangements to have my Honda CRZ shipped over from the US and that's when my nightmare began. The stress of all the paperwork,phone calls and forms became exausting and 6 months on I still was not being given the right information to get my car back on the road here in the UK. Fortunately for me I found myself having a conversation with someone who was aware of this leading full service importer and I was advised that shipmycar.co.uk was the place to contact. After just a further 4 weeks my car is now on the road. I would like to say a massive thankyou to Nick Kingsley and his team for the warm welcome my girlfriend and I received and for relieving us of the stress we were experiencing. we received an exceptional service. Kind regards Shaun and Sue
Emmilene Taylor
Sep 13,2016Fantastic shipping of my classic American car and kept informed through-out the whole process. Stress free service, many thanks!
Unit 20-24 Tanners Drive, MK14 5BP, Milton Keynes, GB
https://www.shipmycar.co.uk
Peter Wilson
Apr 16,2019ShipMyCar brought my Camaro over from California to the UK at the end of 2015. The process was seamless (all done via email) and information updates via the portal were a nice touch. The car arrived in excellent condition and the modifications required for road legality and MOT appeared factory. They were happy to accommodate getting my private registration fitted and were flexible with pickup as I was coming over from Northern Ireland. If I ever import again, they will be my first call.