Shipwire
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Instantly connect your online stores or marketplaces to our global fulfillment centers around the world. Let Shipwire automatically rate and route your orders for optimal fulfillment.
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Reviews 170
Patrick Moran
Dec 18,2019The team at Shipwire has always worked with us fairly and treated our products and our customers with respect. Our rep, Jason Wu, is a tireless champion for us and is quick to tackle issues and get results. Happy to continue our partnership.
Laura
Dec 17,2019We love how easy it is to use Shipwire - we have total control over our shipping and logistics process. The ease of the platform coupled with amazing account managers, warehouse teams and integration specialists made our transition to Ingram Micro easy and almost seamless. We were able to get set up in record time with very little hiccups, and the team is available to us via any channel of choice at all hours of the day. I have never worked with such a responsive, understanding and knowledgeable team who really cares about their customers. Special shout-out to Linda and Jason, who have been there for us every step of the way and made our experience more than fantastic. Thank you!
Stefan
Dec 14,2019I've been with Shipwire for abut 5 years now handling fulfilment in the US, Australia and Europe. I have to say in the first couple of years there were a few issues, especially around buy periods. The last few years have been really smooth - BF/CM 2019, they shipped out over 1000 orders in 2 days. Very happy and look forward to growing with them!
Unhappy customer
Dec 13,20191. incorrect inventory displayed even after we file cases for stock counts 2. SLAs not met on pretty much anything
Lilly
Dec 13,2019Black friday period Jason and David along with all our warehouses did a great job getting us through black friday. We did over 40k units of orders which went out without any major issues. There were mispicks and carrier issues and delays however majority of the orders all went out. Super happy there were no major glitches (apart from some incorrect rating issues). Well done everyone for a successful black friday 2019.
JG
Dec 06,2019Inconsistent enforcement of standards for labeling and packing and constant issues with SKU relationships have made this partnership more work than reward. Additionally, prices seem to constantly rise and are not competitive when compared with other similar companies. We also rarely get reimbursed for errors and issues that seem to be the responsibility of Shipwire and result in lost inventory and unhappy customers. We have had several years of great service and low complexity use of Shipwire but issues have become more and more frequent and the cost is becoming untenable. I would love to salvage this partnership but am not optimistic at the moment.
Mechille Penaflor
Nov 27,2019Angelo Luis Crizaldo was very helpful. Thank you.
Michelle
Nov 25,2019Excellent communication and service - thank you.
Elena Zureski
Nov 14,2019Steer clear of Shipwire - lost inventory, unhelpful outsourced customer service, damaged shipments, delayed receiving, constant issues. Outrageously expensive storage fees - do yourself a favor and find a different 3PL.
Frances Cain
Sep 30,2019I agree with the reviewers who have rated this company very poor. I am a small independent business and Shipwire has lost me thousands of dollars worth of goods and literally dozens of hours trying to sort out mistakes on their part, missed inventory, lost inventory, etc. They take days a time to reply to urgent queries. Please take the time to look elsewhere for your fulfilment needs!
C. Allen
Sep 28,2019PLEASE!! do not use Shipwire! Please be aware that the positive reviews that were recently posted appear to be fake and are stacked on top of real reviews. This company is at best terribly disorganized and will lose your inventory and charge you for services not rendered. This company at worst is dishonest and kind of a scam. It's true they offer real storage and shipping services, but it seems that all their hidden policies and ) customer service allows them to do anything they want once they possess your inventory. You literally lose all control over your products. This also subjects you to their billing which can include all kinds of hidden fees. As previous reviewers have mentioned, you cannot get anyone to actually help you. This company was good about 8 years ago and then slowly seemed to degrade over time. Our company has been trying to close our account, and retrieve inventory for months with 0 results. Unfortunately it seems like a positive experience with this company may be impossible at this point. I have dealt with other 3rd party shippers and can truly say these guys are by far the worst!!
Ian
Sep 21,2019Our most popular product suddenly disappeared from our stock, and we're not being given any solid information or timeline for what they'll be doing to locate our lost stock. Not possible to speak to anyone that's actually on site at the warehouse where our stock went missing, and it sounds like customer service can't effectively get in touch with them either. We're now left with backorders (and no way to fulfill them in any sort of timely manner), plus a loss of sales. Customer service has been polite but completely ineffective. Icing on the cake is that every time we call to follow up, our customer service representative's phone has a problem where we can't hear her for lengths at a time, and she is constantly having to repeat herself while we try to piece together what she's saying. Extremely frustrating. The whole process has been annoying and frustrating, and this is our third day dealing with it with no results to speak of. Our first attempt at contacting customer service to report the issue, we were given a case number and never received a response back; we called to follow up ourselves, and they couldn't even find that case number. So we started again and are assured we will be updated whenever they have any information, but there's never any information for them to give. All we want to hear is an explanation of what they're doing to locate our lost products, but as customer service seems to be unable to reach the warehouse even themselves (or if they are they're not receiving any meaningful response to share with us), we are at a standstill. They keep assuring us that they will "continue" to look for our missing products, but there is no indication that any actual attempts have been made to look in the first place. Customer service supervisor's response is to refer us to their 1.5% inventory shrinkage allowance in their TOS (though the quantity we're missing is more than 1.5%) and to suggest that we send them MORE stock so they can continue to fulfill the backorders and future orders. Total nightmare. Shipwire had better service before they were bought by IngramMicro. We've been using them for several years; their prices have gone up and their service has gotten worse. This isn't the first time we've had stock go missing, nor the second, but this is the first time we've been so dissatisfied with the lack of communication around the actions being taken to resolve this problem. Very disappointing.
Srikanth Chinmay
Aug 25,2019Reliable and well oiled 3PL partner. Has done a great job scaling the service in line with our needs and growth. Solid technology platform that makes all integrations & day to day management a breeze and fully self-service.
Glenfidave Rozon Salvador
Aug 24,2019Shipwire is the best! One of the best company I have ever worked with! Keep it up!
Armando Legin
Jul 24,2019Great team who's always looking out for us. Whenever I talk with fellow businessmen and businesswomen I always highly recommend Shipwire due to their reliability, quality of service and intuitive interface. We've been with them since 2014 and will hopefully stay for years to come.
Thomas Janossy
Jul 24,2019Beats other fulfillment options in many ways (but not all...e.g. international shipping rate is too high)
Andrew Mierzejewski
Jul 18,2019The new owner seems to be... too big to take care of ALL his customers.
Gary Duan
Jul 10,2019Jessica's team was able to execute on the requested work order and get it finished as planned with no issues. Also able to react to my request to get it finished earlier so we can could have the product available for shipping as soon as possible due to some back orders from being out of stock due to the work order.
Caitlyn Baten
Jul 10,2019Always the best experience with Shipwire and Jessica Sanchez! She is truly an extension of our team and we couldn't do it without her!
Deborah Frazier, Thyrm LLC
Dec 18,2019Jessica is amazing. She is thorough and diligent, and always helps me, even when I reply to an old case just to reach her. ;) If we had another customer service position at our company, we would hire Jessica in a second! Thank you, Jessica.