Shipwire
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Instantly connect your online stores or marketplaces to our global fulfillment centers around the world. Let Shipwire automatically rate and route your orders for optimal fulfillment.
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Reviews 170
An
Nov 03,2017Customer service team not responding, very simple projects taking weeks/months to complete and many emails forth and back. Example project that took some weeks to be completed: We had special shipping labels we needed to attach to 3 boxes. For this we had to create a project and then wait days to get a quote (Yes a quote for a job that takes a few seconds and emailing forth and back already took more time) Other issue: Preparing pallets of units to be dispatched with a 3rd party carrier is the worst! Every single one we had in the past months got delayed by weeks! And Shipwire made many mistakes (packed the stock on the wrong pallets although we confirmed the correct size in several emails etc) Have to repeat the same things over and over again as it seems they don‘t take any notes at all. Inventory backend is incorrect (the stock that should be available suddenly disappeared), ASNs not received properly and so many more issues. STAY AWAY you will only face a lot of problems!! Late dispatch, incorrect dispatch, missing stock, projects that take weeks/months to complete, bad communication, they ignore emails, and so much more. Got worse since new management took over a few months ago!
Liz Hanson
Oct 25,2017TL;DR - It was so expensive and painful to work with Shipwire that we decided to scrap our entire UK inventory. Shipwire charged us through the nose to dispose of and destroy our inventory, but then either didn't dispose of it correctly or SOLD IT to a liquidation company. Never, ever, work with this company. We used Shipwire for about a year. In that year, I was burned so many times and so many ways by this company, that I'm actually angry at myself for giving them so many chances. We originally chose them because they have an API we could easily hook into our existing website and Amazon store. This is literally the only good thing about this company, but from what I've read from other reviews, even this isn't reliable. The first red flag should have been when they wouldn't give us the full shipping address upfront. We had to send our shipment to the UK without knowing the final destination. When our inventory first arrived at port in the UK, the freight company needed the receiving warehouse's final address and a phone number before they would be willing to take the shipment. It took me about a week of going back and forth with the US customer service team for them to give me this information. Meanwhile, we were getting charged for leaving our container at the port. Any time we had a special project or shipment, working with customer service was a gigantic pain. They basically just copy/paste the same jargony emails to you, rather than reading and responding to your questions. Sometimes our orders would be held with no warning. A few times, this was because they detected an issue with the shipping address but couldn't provide any suggestions to fix the shipping address. It was impossible to push the order through in the backend, so we would have to submit a ticket that just says "This shipment is fine, send it now." and wait 24 hours for a response. When we finally decided to fire Shipwire, they made sure to get in one final, gigantic failure. When you want to dispose and destroy your inventory, you have to submit it as a special order on their website. However, this is incredibly buggy and we ended up having to do this through a series of emails. In one of those emails, they explain that they charge you 1) $40/hour of labor and 2) $0.50/lb. They also explain that "all orders, even disposal orders will be charged standard handling fees. Disposal Projects involve much more than simply tossing your products into a dumpster. Doing so would invite scavengers into our lots and this would pose a security risk for our merchants. So too there are often local regulations that govern the manner by which certain types of products must be legally disposed. Disposal does not equal free." A couple of weeks after we paid for all the above fees, we were contacted by a company in the UK who had been offered a significant quantity of our stock from a liquidation company. Not only did Shipwire charge us through the nose to "dispose" of our inventory, they sold it! Or at the very least, they failed to destroy the inventory to avoid letting someone else scavenge for it. I gave them a day to respond to my email asking for an explanation, and 24 hours later, they (predictably) haven't responded. Don't just take my word for it. Search Twitter for Shipwire and all you'll see are frustrated customers. FBA would have been cheaper!
Chris Soll
Oct 13,2017This company is the absolute worst! They overcharge, screw up orders, use huuuge boxes for small products, make it impossible to get in touch with the same person twice, and if a parcel goes missing, it's 'not their problem' as they just outsource everything themselves. All the screwups took their toll on my stress levels, as well as my margin to the point where i needed to start another side business to stay afloat. In the meantime i moved a portion of my stock to Amazon FBA, but still had product in Australia and the UK, expecting it to be safely stored for a while. Over a few months i adjusted my focus while Amazon kept selling on autopilot, with my stagnant inventory sitting at Shipwire for the duration, during the time i failed to notice some emails regarding a overdue payment of about $1000. Luckily someone offered to buy my company the other day, so i went to log back into Shipwire to check out my inventory levels in Au & Uk, but couldnt log in anymore. When i asked support what was going on they informed me that they've 'disposed' of all my inventory.... all $50,000 worth. Thanks Shipwire, you are an entrepreneurs worst nightmare. A slick & modern presented brand, run behind the scenes by a bunch of energy sucking amateurs. Please de-materialise back to a lower dimension where you and your sub-average approach to business belong.
George Peterson
Sep 28,2017I let shipwire ship my products for nearly two years. The stress it caused me turned me into an alcoholic. I would say shipwire was the worst thing invented since cancer.
Francis Jacquerye
Sep 21,2017Shipwire helped me to transition my business from fulfilling orders from my basement to fulfilling orders on a global scale. They are the only company that I know of to offer order fulfillment on multiple continents, which can help companies to build a global presence and gain traction on several markets at the same time. Around 2013 I started transitioning my business from retail to wholesale, shifting from multiple single deliveries to single bulk deliveries, and in 2015 Shipwire started introducing minimum cap orders per month to gently push out wholesale business and focus on retail. It took me about half a year to break down my fulfilment into multiple different partners, but even though Shipwire had left me in a tough spot I must say that overall I have not had any major issue with the quality of their services.
Tammy Jamiere
Aug 19,2017STAY AWAY FROM COMPANY!!! They lost merchandise, and actually charged more than was agreed on before. I switched to velocityship which is way better, and i tried 5 other fulfillment companies this one is best. Its actually not easy to find a good fulfillment company
Ian Parker
Aug 16,2017Hasn't activated a kickstarter shipment. So cannot be picked up and delivered. DO NOT USE THESE GUYS EVER AGAIN
RN
Jul 01,2017New management has resulted in the single worst experience in warehousing we've ever had as a company. Complete disregard for the urgency of a shipment. Terrible customer service and follow up. A 1 MONTH delay on merely preparing 3-4 pallets. How is that acceptable? No offer of compensation, further lack of care honestly. Ignoring emails. Said management was looking into our case and will reply in 24 hours. A customer service supervisor replied 6 days later instead. It seems the only way to rectify the damage, and other damages caused since, is to take matters legally. ______________________________ As per response to Shipwire's reply. Your compensation was negligible and barely takes in the scope of the damage done. Infact the compensation for this case was below $300... Do you understand what business losses were incurred? Sales lost? As aforementioned, it seems the only way it to take matters legally. _______________________________ Further update. There has now been 3 more delays with very small shipments. One of the delays up to 3 weeks. Don't waste your time. Incredible business losses due to Shipwire and they just don't care about their customer service. Only their public image.
Dean Anthony
Jun 15,2017This company is not transparent, we sent a small batch of inventory to their warehouse, and used them to fulfil 3 small orders, then one day we logged into our account to see that they had put a $450 charge on our account, without any advance notice. Shortly after they disposed of all our stock because we refused to pay this mandatory fee. I cannot believe this company is still in business. We are just lucky we only sent a small amount of stock here otherwise our business would have been ruined. DO NOT USE THIS COMPANY.
Sean Lowery
May 31,2017Pathetic Company of thief's- I Used them for almost 4 years and It was one of the worst decisions I've ever made in my life. They will not improve your business. They will drastically hurt your business. They will drive you insane and make your life so much worse. Use Amazon FBA. Please just don't even consider this "company."
R.B
May 13,2017Stay away from the lies as they promise to mess up your customer ratings and trust. Fulfil yourself or find a better company and if possible visit the fulfilment centre and get to know the people you will be dealing with.
AB
May 13,2017Dont even think of working with them if you want to be in the business. They will destroy your business. Past one year, they been shipping out incorrect items to our customers. They will either ship incorrect skus or they will overship/undership items. We lost our credibility among our customers because of shipwire. Apart from credibility we lost thousands of dollars in shipping charges. The worst is that they lost over $25k of inventory and not even taking responsibility of that. When we asked for credit they just showed us shipwire T&C agreement and backed out. This is our shipwire case ID#01209376. We are now planing to file a law suite against this company. If any other companies wants to joins us they are more than welcome.
GT
Apr 26,2017Honestly, there are a lot of little issues with Shipwire, but there are two big sticking points that cause me to actively dissuade others from using this company for storage and fulfillment. Chief among them is the complete inability to directly communicate with warehouses. This goes hand-in-hand with the limitations of their online portal. There is no easy way to correct orders after they have been received by the warehouse. Additionally, going through Shipwire's customer care phone number is a frustrating affair, as they are generally unable to do anything that a Shipwire customer can't do via the web portal. This means that any processing orders in error (e.g. incorrect address or incorrect stock) cannot be corrected on the fly. You have to hope that customer care gets in touch with the warehouse in time to cancel the order and then you start from scratch. Attempting to get problems solved via email is an even worse affair, due to the long delays in response time and even simple things like customer care representatives addressing the member of my company who made the inquiry by the wrong name (thus leading anyone to believe that they aren't truly reading/comprehending the emails and the requests therein). Second, we've had multiple instances of the warehouse shipping incorrect SKUs out on accurately placed orders. This compounded by an inexplicably frustrating experience after they relocated inventory to a new warehouse -- we had $1000+ in merchandise go missing and unaccounted with no answers from Shipwire (after, via email, they stated all of our inventory was received). This went unresolved for weeks, amazingly. For a company whose sole purview is to store, manage, handle, and ship other companies' inventory, Shipwire is remarkably inept at handling basic on-the-fly requests (e.g. emergency hold of an order), ensuring the reliable storage of stock, and providing a level of customer care that inspires confidence. When using Shipwire, my company lacks the confidence to assure our customers that items will be delivered correctly.
Josephine Pereira
Apr 14,2017Lost my inventory and haven't even bother to reply in more than 6 months.
Nodari Rizun
Apr 05,2017Their receiving in Canada is opened only 3 hours a day. Canada Post can not deliver. They refuse to go and pick it up. This is costing us thousands of dollars and market share. We are looking the other way. Shipwire you set yourself up. Too big to fail.
Pete Bjorn
Jan 15,2017They are by far the most expensive and incompetent fulfillment company in the world. They purposely put your items in larger boxes to increase your shipping costs, lose your inventory, ship incorrect orders, fail to respond to emails and phone calls, and basically fail on every level. There's no other explanation other than this company is ran by complete scum bags that with one goal - to hold you inventory hostage and take as much money as they can from you.
Matt Kennedy
Nov 26,2016To be fair to Shipwire, logistics on this level is a very hard game, so I'm not just going to come on here and badmouth them. That being said occasionally things do and will go wrong and it is frustrating. In my opinion, one of the key issues with Shipwire face today is the fact that their service is a software layer on top of several independent 3rd party fulfilment warehouses based around the world, this means that Shipwire have little control how each warehouse is run, the service level offered and standards applied. In essence beneath the software surface, Shipwire is rather fragmented. If the CEO's and directors wish to improve their service long term to compete with Amazon and others, they must invest in an in-house system where they slowly replace the 3rd party warehouses with Shipwire own in-house network, all working to the same set of rules and standards all running on the same warehouse management software. In doing so they have an opportunity to iron out all the issues they face today streamlining the service and providing a real long term solution to the likes of Amazon. Another benefit to this system would be localised phone and email support in the Europe Australia and North America fixing those immediate issues faster than waiting for support in California to wake up.
Darlene Young
Oct 21,2016Possibly the worst 3rd party shipping service out there, hands down. Support is somewhat helpful but not really. Disconnect between warehouse and contact . Thousands of dollars in lost sales as well as products. If your a small start up, do yourself a favor and absolutely do NOT sign up with them, you will fail.
Paul C.
Oct 03,2016We've been working with Shipwire for close to 6 months now and have been very happy with their service. We're a fast growing retailer in the travel gear space. We ship our products worldwide and leverage three of Shipwire's warehouses. The system works well, as does their web app which gives you a lot of visibility & control over what's going on. Not everything is perfect, there are features we'd like that aren't implemented but nothing that we haven't been to resolve one way or another. A service like Shipwire's needs a strong team to support it. We've been very happy with ours. They are very helpful & knowledgeable, working through many of the challenges we throw at them. So yes, if we had to choose again... We'd pick Shipwire! Kudos & thanks to Ana C., Brian M., Casey B., Gene C. and John B.!
Joshua
Mar 04,2018They changed their terms and suddenly I had a $1500 bill for nothing in addition to the monthly storage fees. Then they wanted thousands of dollars to return the inventory to me when I decided to close out my account. Ultimately, they ended up throwing out my inventory and closing my account. Their support team is run by a bunch of snotty brats, too. They are one of the worst-run businesses I've ever dealt with.