Shipwire
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Instantly connect your online stores or marketplaces to our global fulfillment centers around the world. Let Shipwire automatically rate and route your orders for optimal fulfillment.
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Reviews 170
Phoebe
Jul 24,2015My experience with Shipwire reps has been extremely frustrating - I've asked very basic questions ("do I get my deposit back?") and receive the same response - "I'll create a report and have someone get back to you." I've talked to several Shipwire "Value Added Services" reps, and Rebekah is by far the best. She was not only very courteous, but seems to understand the Shipwire system better than other reps. For what it's worth, I would keep her around / promote her / give her a raise. Really though.
Mike Xavier
Jul 24,2015UPDATE - July 24 Just got off the phone with Brian who spent as long as it took for me to go through all the questions I had. He was very honest and open about pricing and services available to my business. Total transparency is something that should be standard practice at this level of business and I felt like I received it. Onto phase two to learn more about how to get the most out of Shipwire and feeling much better about trusting them with my inventory and management of it. Star rating lifted to 4 and hopefully reach that 5 level when we're up and running and have some real feedback from customers. Kudos to Brian! --------------- UPDATE (shortly after writing original review below) Very soon after writing this review I received a call from Brian Miu, unfortunately, I wasn't near my phone at the time so he left a message. It came across sincere and apologetic for the delays. Brian followed up with an email addressing some (not all) of the points raised in my first emails to them. He also set up a time to talk further about everything (tomorrow evening, when I'm available). I'm looking forward to seeing how everything proceeds from here. Feeling somewhat better about Shipwire, haven't totally lost faith and have upgraded the rating from 1 to 3 stars due to Brian's response. Will update further when appropriate. --------------- I'm not in the habit of saying negative things about companies... I'm just at a dead end with this one and looking for answers. I've been trying to get in touch with someone at Shipwire for a few weeks now and have not heard anything back? I've also tried calling but the number is not going through (which could be my end but there isn't an option to call UK or Netherlands for Europe enquiries). I've sent a few emails to their address listed on the site, filled in the web form as requested and still no contact. So far no good ... although I feel the 'advertised' system would be a good fit for my company so I would ideally like my questions answered and to have a feeling of security that should there be an issue in the future I could actually talk to someone about it.
Bella
Jul 23,2015I can honestly say that I have never dealt with a more unprofessional and rude company. I decided - a few months ago - that I no longer wished to have an account with Shipwire. Up to this point I had not noticed anything terrible about the company, just that they were expensive in comparison to other logistics companies, and I could only contact their team in the US when I am based in the UK and use their UK warehouse. I sent a message to the Shipwire 'support team' (if you can call them a support team) asking for advise as so how to shut down my account. Roughly a week later (a very long time) I received a reply from a representative called Megan which was a canned response about making a complaint to Shipwire - nothing to do with the question I initially asked. I then replied informing her that her answer wasn't linked to my question and asked her to please reply to the question I asked. After another week she gave me an incredibly blunt reply saying essentially that her first message WAS relevant, and she then added that it was not possible to close my account, but as long as I held no stock in my account, I would not get billed. She closed my ticket that moment, not giving me chance to reply. I still had lots of questions which she was not letting me ask by simply closing my ticket. So, I reopened it asking my questions. A few weeks went by and I received no response. A month or so later I sent another message as I had realised that I had been billed for 2 month's worth of 'storage and support' when I didn't have any stock in my account! The only information that Megan actually gave me was that I would not get charged if I didn't have stock in my account, and it was becoming clear that this wasn't the case. So, naturally I wanted my account to be officially closed ASAP! As you can guess, I sent a very upset message to Shipwire relaying the situation to them and once again requesting to shut down my account. I was lucky enough (sarcasm) to be put through to Megan again who sent me the rudest, bluntest response I have ever received from anyone in my life. She told me that Shipwire made an error but failed to give me any apology or show any sympathy. In fact she closed my ticket again without giving me any guidance about shutting my account down or put me through to a senior who could actually help me. She said: "... you "do not" have any contract with Shipwire, and your physical account is "closed" and as long as all your inventory has been removed, being we only charge you for the costs of storage, so as long you have no inventory remaining you will not be charged. " Am I the only one who finds that very rude and unhelpful? I have been wanting to shut down my account for 2 months now and received no 'support'. I find it hard to believe that there is no way I can shut down my account as Shipwire can essentially bill me whenever they feel like it (and they have been!). Megan also told me the balance on my account would be cleared but it has not. I apparently still owe Shipwire $50 to hold stock which I do not have. I am currently trying to re-open my ticket with the 'pleasant' Megan but I doubt I will get a response. If anyone reading this is thinking of setting up and account with Shipwire - don't! Shipwire provide you with no support and once you have made an account, they don't allow you to cancel it - which must be illegal!
Paul Nicholas
Jul 11,2015Poonam resolved my issue and saved the day! She was very quick at responding to my messages and was nice enough to call me several times to follow up and keep me informed. Thank you!!
hz
Jul 09,2015I have had such a positive experience working with ShipWire and, of course, Amitesh. He has been so patient and devoted to working with my company. He has gone above and beyond to ensure everything runs smoothly. We could not have done this without him. He is amazing.
James Daly
Jun 26,2015Lydia went above and beyond to help me set up Invincible Tricking with Shipwire, often working outside her standard hours to accommodate time differences and schedules. Her knowledgable help made the complicated process of moving all of my stock internationally painless and smooth, and her warm interactions and personality made the experience fun. I can't speak highly enough of her, and am very thankful that she made something as potentially stressful as this as easy as it was.
Jasmin Nazarian
Jun 18,2015we have just started working with shipwire, and Kylie Lisonbee has been incredibly helpful. We work with various clients with different needs, and our shipping projects are all a bit different. Kylie has helped us navigate new waters with quick turnaround time (which is incredibly important to us as a growing startup). She answers all our (many!) questions and helps up reach our objectives in timely, cost effective ways. It's been a huge relief to work with someone while our shipping needs change project to project and month to month!
Joy Chen
Jun 03,2015David V. has been with me hand-in-hand as I launched my online business, has answered my questions thoroughly, honestly and patiently from the get go! He is always prompt in his reply as well As a small business owner, I feel completely supported by Shipwire and would recommend them highly to anyone.
Anthony
May 29,2015Martina is the best representative I've worked with at shipwire. I plan on going to her for any help needed with shipwire. Thanks again Martina! You're awesome, and keep up the good work.
Charlemae Salvador
May 28,2015Without the help of shipwire staff, I won't be able to resolve issues that were so possible to fixed. Luckily, Martina really involved in helping me and showing me her untiring support. She really "WOW, ME!" I asked her many things but she remain calm and supportive. Can't thank you enough Shipwire.
Adie
May 07,2015I wanted to remove my inventory from Shipwire warehouse (about 300 units) and to my surprise they want to charge me 300 x full picks which is $2.85 + shipping = roughly $900 - my inventory is worth less than that. Come on $900 dollars for 1 hour job? I understand they need to earn money so $0.50 per item would be fair. I wouldn't recommend them to anyone. When I was opening my account I was advised that first pick is $2.85 and next ones within the same order are $0.85, well latter it turned out that it works only up to 20 units as over 20 they charge you full pick price $2.85 per unit. So if you do B to B and ship over 20 units per shipment you'll end up paying $2.85 per item which is ridiculous. I was emailing and calling shipwire numerous of times and everyone keep saying the same that they can't lower the price for inventory removal as they don't charge for receiving it, well other fulfilment centers don't charge for receiving inventory as well and somehow they are able to send it back to you on your request for $0.50 per item shipping included. SHIPWIRE is my worst business experience ever!!! KEEP AWAY!!!
Kacie Flynn
Apr 28,2015Ryan is amazing! From the very beginning of our company's set up with Shipwire, he has been nothing but knowledgable and helpful in every way. We moved from an older fulfillment center to Shipwire.com about 4 months ago. We are so impressed with the ease of the interface and the speed with which they provide tracking and get our orders our to customers. We have cut our shipping time in half as well as our customer service issues. Switching to Shipwire was one of the best decisions we made for the long-term benefit of our company. We are now more confident that we can fulfill a large amount of orders efficiently. Also, their automatic emails to our customers along the shipping path is priceless. Now-a-days customers don't like to wait long for their product and if they have to wait, they want to know exactly where their product is. Shipwire enables us to provide that info to our customers – this has improved their overall experience. Needless to say, we're extremly pleased and will be sticking with Shipwire for the forseeable future!
Lee Wolff
Apr 24,2015Samuel Urfer and Richard North are in my view, "Mavens" of Shipwire. I believe their exceptional customer service can be attributed to two things: 1. Training 2. Personality After all, you can "teach" anything but not everyone "learns." I have recently taken over the supply chain management for our company and was litterally thrown in the "deep end". Both Samuel and Richard have been instrumental in me overcoming the obstacles that this brings. Efficient, timely, caring, the follow up is always timely and courteous. I continue to run into "learning curves" when it comes to all that Shipwire does and can do and they continue to support me as and when. I'm known within my current and previous organisations/employers as THE "Customer Service" person. I am so passionate about it (and so attuned to poor service) that I wrote a course on it. Shipwire will be a case study when I get around to rewriting the course. Thank you Shipwire, you got it right and continue to do so.
Syd
Apr 17,2015We ship to some unusual locations all over the world, and Martina and the team at Shipwire have to pick through the stories of our efforts to get Tentsiles everywhere. She has been a great source of advice and problem solving, and we couldn't do it without her. I want to say give her the week off on full pay, but we need her too much, so I'll just ask you to give her a raise. Thank you and keep up the good work. Syd
ralph
Apr 16,2015Poonam once again was super proactive and efficient in resolving our problems. Thks to her skills, we probably managed to speed up inventory processing by at least 2-3 days. Thank you again Poonam for all your great work.
Aliina Jun
Apr 08,2015I use various 3pl fulfilment warehouses around the world and decided that I would give Shipwire a try as I was interested in their integrations and online platform. I have to say that the sales people at shipwire have been professional but when it comes to the normal everyday customer service, I rate them 1 out of 10. This is based on my experiences with other customer service level I receive from my other 3pl fulfilment partners. Just a summary of critical problems of shipwire that they dont understand or are unwilling to fix. 1. The hours of operation for phone customer service is very limited. If you are outside the US, you will be trying to call them in the middle of the night just to speak to someone or send off a support request and get a reply 24 hours later with an answer that does not solve the problem. Then you have to resend emails, make phone calls, and the people in customer service have no power to resolve matters. They just follow their parrot like responses that does not help you solve the problem. Escalating you to various other shipwire "customer service managers" people who also waste your time and also dont solve the problem. I have one case now running for 3 weeks and customers waiting to get their goods. 2. If you use shipwire's shipment couriers, you dont get the tracking number for 1 or 2 days and there is no real way of knowing that the order has actually been shipped. 3. If you intent to do the occasional bulk shipment , either you are moving some stock out in bulk or have sold a bulk shipment to a customer, then think again. Shipwire's pricing on bulk shipments works out to about 10 times the industry standard cost for dispatching bulk shipments. In most cases by the time they add pallet fees, handling fees (2.85 per each item), and if you use your own transport, then an additional label fees for each item. The cost actually works out in most cases that you will either make no profit on bulk shipments or incur heavy losses.. Bulk shipment fees and how they calculate the fees and minimum costs and examples of this are not on their website and shipwire will not give this critical information to you beforehand. This is where shipwire make their cream profits and they are happy to hold your stock hostage and just charge whatever fee they like to your account and unless it is full paid , your goods would not be released. Bulk shipments are handled as "projects" and even after shipwire quote on the cost of a project, they can and normally do add further costs to your account after the project order has been despatched. 4. Shipwire have not yet discovered the metric system. I firmly believe that they think all of the world runs on pounds and inches. If your in the US, then its ok, but if your outside the US, then good luck trying to convert every single sku dimension, weight back into imperial system. It would be just a simple conversion to add on the website as your preference, either metric or imperial. So , for those considering shipwire, I say enter at your own risk. Maybe if you want to try them, just try with very small amount of stock to understand their complicated system. Otherwise, there are many other more cost effective and ethical providers that you can choose from. I will never be using shipwire again and would never recommend it to anyone!!! Just for the record, I have finally asked shipwire to send back all my stock, let's just hope it's not going to take ONE MONTH to have it back... I have red and heard so many scary stories about exiting shipwire. They draaag out the time... I submitted my bulk order Yesterday 7th of April, and I really hope they can ship it out this week. I will keep you posted on how that goes. It has been the longest order that any 3PL warehouse has taken to process a simple bulk shipment of a couple of pallets of 17 SKUs . Anyhow, I can now sleep better at night knowing that shipwire is soon completely out of my business and can no longer extort money from me for bulk shipments.
Luis R
Apr 06,2015Our experience with shipper has been outstanding. Our account representative has been very helpful, knowledgable and always available to help! I would recommend Shipwire to anyone.
Jason Schmitz
Mar 19,2015Yep, just paid $3,599.67 to have my unsold inventory sent back to me. By the way, they were all small casepacked items that weight about 3 ounces and sell for about $4 each. Took about 3 weeks of back and forth with customer service to actually get this "special project" done since they seemingly have no ability themselves to do this simple and often-used task. You too can pay that kind of money for the horror of using this company. If you ever want your items destroyed you will be the FULL PICK fee for EVERY ITEM, even if you want them to pick up your box from the shelf and throw it in the garbage can. Just like you were one of your own customers. You might as well give away all of your merchandise to your customers because you're paying the same fees. $3600 for a half hour's worth of work. Same amount for 5 minutes worth of work. If after reading all of the 1 star reviews on this site and others you still want to do business with this company, be very careful how much inventory you send them. They'll get you coming and going no matter what happens, their business practices seem to be bent on a one-way track to going out of business. They'll charge you thousands of dollars in "security deposits" because they know for every item you send them you're going to pay a minimum of the inbound fee and the pick fee. I guarantee you anybody who has gone through this process will hate ShipWire for life and be sure to tell anybody who will listen - and everybody who won't listen. Stay away - I cannot urge it enough. Here's some advice for ShipWire, if someone is leaving you, they're already p'd off. Get some common sense and charge them an hourly rate to dispose of their items. Problem solved. We understand labor costs, we do not understand nonsensical punitive charges.
Michael Hogan
Feb 07,2015William made my customer service experience excellent. He understood my problem quickly, took immediate measures to correct it, and continues to ensure the order goes smoothly. Thanks so much William!
Jesse
Aug 11,2015Poonam Ram has taken on our account with open arms. From the start Poonam and her team have competently and promptly answered and researched any issues that we have in setting up our integrations with Shipwire; assisting to find the appropriate solution. We have been enjoying her polite and professional manner. A great overall asset to our team. Jonathan and Jesse. Flank Pty Ltd.