Shipwire
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Instantly connect your online stores or marketplaces to our global fulfillment centers around the world. Let Shipwire automatically rate and route your orders for optimal fulfillment.
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Reviews 170
Ken Kahn
Dec 10,2015Now in my second week of total Shipwire meltdown. Orders taking 3-5 days to ship, even when "Rush" indicated. Customer service ("senior" representative) is pleasant, and apologetic, but clearly has no power to affect the outcome. Was told last week that the service problems were an anomaly. This week, same story. Now I have not only impatient customers, but the Amazon side of my business is taking a hit as I cannot ship in a timely way. Thanks, Shipwire. Thanks so very much. It's all the more poignant that your web site "Guarantees" same day shipping if orders are submitted by 5:30am. Hahahaha. Good one.
Diana Thompson
Dec 05,2015So Shipwire you are at it again. No orders shipping and all your merchants left hanging during the holiday season which is make or break for many of us. What is the excuse this time? Flip-pal has over 70 orders sitting there (LA) many since Nov 27th with no movement and no relief in site. Stay away from this company, this is the second time in as many months that they cannot seem to get orders out. With no end in sight.
Adiam Asfaha
Nov 11,2015This is by far the worst customer care I've ever experienced. It is impossible to get in touch with these people. My customers still haven't received their orders and I didn't know until they called to ask for the tracking number. When I went online to check, my order hasn't even left the warehouse. Its been three days since my order was supposed to be sent and these people don't have the decency to respond to my questions. This is the second time this is happening and leaving a bad review seems to be only way to get their attention. They're probably the more expensive company, the least they can do is offer some support to their customers.
M
Nov 04,2015The only time Shipwire was good was when I was 'trialling' the system. It looks fancy from the outside with it's clever marketing, but once I signed up, I got such terrible service. My 'account manager' wouldn't return emails, but the support was good (when I was able to actually speak to someone), so i thought it was just a bad seed. Nope... just got worse and worse. I've been with Shipwire for 6 months and already leaving. Wrong items sent bad customer communication poor customisation options items forgotten in orders expensive inventory system not functioning properly and getting frustrated with ME for pointing it out slow support limited hours for support outside their timezone atrocious fees for leaving. I'm spending a small fortune just trying to leave (read their convoluted fine print). Run, they're unfair, disorganised, and greedy.
Sativa Turner
Oct 31,2015Shipwire is an amazing resource. Being able to tap into their global network is a huge asset for our company and they are continuously improving upon their system, creating more efficiency, better rates, and better communication. Their customer service team is also great -- always available, knowledgeable, and very responsive.
Stephane
Oct 31,2015We have multiple orders in the LA warehouse that are stuck in processing since 22nd of October. They can not correct the problem due to a software update. Customer service does not know when the problem will be correct. We are not sold out on Amazon.com and can not get our goods to them. This is a big problem that is costing us money.
cristina
Oct 29,2015Absolute NIGHTMARE! These folks are the WORST. THE ABSOLUTE WORST. First off, unless you're shipping thousands of orders a day, they look at your account maybe every few days to fulfill. I've never received so many complaints from customers regarding our shipping. If you are looking for a fulfillment center to provide the quality of customer service you provide DO NOT GO WITH SHIPWIRE. They will embarrass your brand. Receiving took over 2 weeks Permanent removal orders took over 2 weeks customer service is customer disservice- basically they're worthless lack of accountability lack of answers to simple questions IE Where is our inventory? Why is shipping take 3 days to complete? Why are body rollers being sent out to our customers, when we sell pet supplies? They refuse to give you a contact that can supply answers Bottom line, Shipwire does nothing but cause headaches and embarrassment. Their fulfillment fee's may be reasonable but the amount they've cost us in sales, loss of customers (painful public reviews) and just losing inventory all together... they're the MOST EXPENSIVE fulfillment you can go with. We went with a smaller local fulfiller. The customer service, communication and reliability is a no brainer for an extra .$25 per pick. I've had zero issues since we moved over. Customers are happy with the 2 day priority option for the same price Shipwire offers. Too bad for that rate Shipwire offer 3-5 business days but warn your customers it's more like 5-7 business days. With Shipwire we were NEVER early, and 60% of the time the package arrived late. To make customers happy we would waive their shipping-bleeding money thanks to Shipwire. And when you are finally fed up with dancing with the devil, they will charge a full pick to destroy or remove inventory-ridiculous. $2.85 versus what Amazon charges $.50 per pick to remove... something Shipwire can learn from a company that does fulfillment correctly.
Diana Thompson
Oct 29,2015I have orders that have been sitting in the LA Warehouse since the 22nd. Despite multiple calls and emails nothing is happening. The Call Center agents cannot (or won't) escalate the issue. They repeat the same old song "I will reach out to the housewares to try and get your orders escalated. I get a different reason from each agent for the lack of activity on my account. Stay away from this company this is just the latest in a series of train wrecks they have led us into. 11/04/15 - While they are catching up I still have orders outstanding from the 29th of Oct and despite Helga's post have NEVER been contacted by management. Diana
Larry Ostrovsky
Oct 29,2015(This review was posted on August 18th and removed by Trust Pilot because I linked to an image of a box. I am reposting it because of a new experience as we transition fully from them) Do not under any circumstances work with this company. They are unprofessional, do not care, and appear to be under a lot of pressure that they can't handle. The ONLY thing I was impressed with was their onboarding. Since then it's been a literal nightmare. Some issue: - Orders slow to go out - Receiving taking over a week - Items sent carelessly and broken - Fuzzy policy on insurance - Customer service gaps, no ownership of case. Find an alternative. --------------- Update: The level of absurdity and ineptitude goes up. Management who promises calls back don't. One manager tells us about insurance on fragile products, we go to add it into a system that has vague language only to find out from another manager that Insurance isn't available on fragile products. Here's another head scratcher. This fulfillment center doesn't have bubble wrap. To add, how does anyone packing a fragile product throw it into a box with other fragile products with no protection other than a piece of of paper on top!? Answer: they don't care. If you have a single, product that isn't fragile these guys might have your back. But as far as a trusted partner goes, they suck and can not be trusted. If you're with them now take a close look at who your "partner" is. ------------- 10/28/15 UPDATE... We are in the process of transition fully from them. We asked shipwire to ship all fragile inventory back to us since they were incompetent at professionally shipping the product. We did have other inventory there that we decided to allow to be moved out until it was fully depleted. The product arrived to our house in a manner indicative of shipwire's consistent lack of care. I have a picture for anyone interested, I'd post it here but truspilot doesn't allow links for some odd reason. Our last bottles were about to go out and we were excited to wash our hands clean of this joke of a company. But it seems that they wanted to hand us one last lesson. As I write this they got flooded with orders for another client. And they handled the situation in true Shipwire form: - Orders placed last week are still sitting in the warehouse - We were not informed of any delays - Calls with support get lots of head nodding but no action I not sure when those orders will go out, what I am sure of is the damage done by Shipwire with our customers. We had a chat with another fulfillment center who said they regularly get calls from people unhappy with Shipwire and looking for alternatives. I hope you learn from my lessons and many others posted online. I'd hate to say I told you so...
ilhom
Oct 23,2015id like to tell my experience with Shipwire, i ve been using them for 5years and lately i have been having huge problems with them, i did had some of my items disappearing in their warehouses but in smaller amounts, id say 1 or 2 pieces, but these days i had at least 5-10 item missing from their warehouse, it seems like a robbery! i tried to contact them directly by email and phone, guess what? they want me to open a scecial project and pay another hundreds of dollars in order to simply check my inventory and may be few photos taken. im trying to find a better fullfill center, anyone's recommendation would be helpfull please. my business had at least 10s of my items disappeared in shipwire warehouse, and i could not get them solved, they are keep saying to pay tons of money and insuring my merchandise so if it disappears again, i might get some money from insurance company. simply why would my items disappear? why should i worry about my merchandise disappearing inside the warehouse? i hve tons of other things to do, i want fullfilment center simply keep my items, ship them when request is placed, thats it. but shipwire is nightmare. losses, delays, ignoring my emails, lies "ill get back to you in 2 hours" but it takes them at least 2 days with no clear responding.... please advise me small business owners! thanks
Lee Wolff
Oct 21,2015We deal with a number of Fulfillment companies. Most of which I often cringe at when I know I need to contact them. Shipwire, on the other hand has always been easy to contact if I have any problems or questions, their staff are always friendly and helpful. I certainly don't cringe when I need to contact them. I always know that I will be treated with the best customer service I've experienced in a long time.
Steve Cranitch
Oct 09,2015This is the third time this has happened. Shipwire have my stock. I send it to a customer. The shipment gets lost. The customer calls the transport company who tell him to ring Ingham Micro, who promise on 2 occasions to get back to him and don't. He rings me irate after waiting for them to turn up for 2 days. I call Shipwire, they say they will get back to me Monday USA time, Tuesday my time. That is in 4 days - wow responsive and transparent service. Would you seriously want to deal with a company that doesn't allow you to contact the transport company about your own stock. 3 days on, not a word from the escalation manager. Not a word from anyone. Not even a ticket number. My customer is irate and cannot believe I have no way to influence Shipwire to update me on this lost item. It is pathetic.
Justin Hatfield
Oct 03,2015We went with Shipwire to meets the warehouse and delivery needs of our small company. Every time i have ever needed help with a problem or even simply some advice with a customer shipping issue, i have had great support from the staff there. It's comforting to know that they will go above and beyond for us.
TS
Sep 23,2015Reserving judgment based upon some recent activity in my account
Samantha Scott
Sep 11,2015When one of my orders was sent with missing items, the Shipwire team made sure to expedite those items to the customer, free of charge, and even credited the shipping cost of the original order. They were attentive to my request, apologetic for the inconvenience, and corrected the problem right away (over a holiday weekend). Thank you, Shipwire!
march29thab
Sep 05,2015Poonam was quick to respond and was very helpful as usual.
Philipp Bachinger
Sep 05,2015Great level and software for companies with worldwide direct sales. I was scanning the market and talking to companies all over the world, Shipwire offered by far the best level of automatisation, software integration and multiple warehouses (US,UK and soon HK will be of use for me) Looking forward on a great future cooperation - Philipp from swissbarefootcompany.ch
snowboardaddiction
Aug 31,2015Just want to say that Poonam Ram of the Shipwire customer service team is awesome. She was onto all communications with us promptly and handled the issues we were having with Shipwire with professionalism. We have had many customer service reps of shipwire in the past. Not all have been exceptional, but my recent experience with Poonam Ram was awesome.
Ann-Marie Fleming
Aug 22,2015I recently had some questions around removing some of our items from our inventory at Shipwire's UK warehouse so I submitted a ticket. Within minutes I received a call from Karla who gave me some helpful info and what I liked most was that she was willing to look into a non-traditional request. I wanted to see if Shipwire could donate the items that were returned by customers that were not placed back into our inventory. I thought I would get an immediate "no we can't do this" but instead she is looking into it to see if we can make something happen. Above all I appreciated how genuine and caring she was, not just with my inquiry, but also with my business. It was the best experience I have had so far with Shipwire and I hope it's a sign of more great service to come.
Aaron
Dec 15,2015Don't trust companies with polarized reviews (ie all good and all bad). The long negative reviews are REAL and the short five star reviews are FAKE. I have been using Shipwire for my order fulfillment for over three years. They have made endless mistakes over the years, yet I had hoped they would improve their systems. After three years, I'm withdrawing ALL of my inventory. I'm done with the incorrect stock values, delayed holiday shipping, horrible customer service (just call in and ask a few simple questions, they won't know the answer). Yes, some of their customer service managers will try their best to help you, but in the end this service is horrible at any cost. Don't let your business pay the price of their painfully slow learning curve. Avoid Shipwire! Update: Shipwire has apologized for all their mistakes and has agreed to cover the "handling" costs of returning all of my product to me. I should have known when they promised me I would have my product in a week that it was yet another lie. I finally received my product from Shipwire after 3 weeks and countless calls to them to expedite my shipment. I appreciate the apology and for covering the handling costs, however, my relationship to my customers has costs me dearly and I it will take years and countless dollars to regain that trust. When I signed up so many years ago, I was paying for a fully operational service and instead wasted precious time and money to contribute to Shipwire's learning curve as they experience endless "growing pains". If you are reading this, either you are a business owner looking for a good fulfillment company or Shipwire trying to repair your bad reputation. My thoughts to the business owner: is it worth the risk to trust your entire business fulfillment on a company that has such a lousy track record? My thoughts to the Shipwire rep: Why work for such a lousy company when there are dozens of amazing companies out there doing good work? You're better than this.