SKG

Hosted by David Simmons

3.0 (110 Reviews)

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Reviews 110

3.0

Out of 5.0

Gery K.

Jun 07,2024

The battery cap could not come off an is now cracked. Instruction manual is to long and the print is to small. I would like a refund when I return the product. What procedure/address do you have for returning this big disappointment?

Ash

May 17,2024

I was disappointed with the quality of the product I ordered. The item was too light and the capability was not very effective. I submitted a return and refund request. The company replied promptly but what I didn't like was that the employee tried to negotiate with me on the refund terms. Instead of a full refund, I was offered to keep the item and get an 80% refund -- a "win-win" as the employee described it. There was no utility in the item, but I didn't want to deal with the hassle of back and forth emails (as I presumed this company would do), so I accepted the 80% refund. That also took a while and another nudging. Not to mention, it was not a refund of the total price (incl. shipping), but 80% of the price before taxes/shipping. Afterwards, I read reviews about the company and it sounded like other people had to deal with the same lack of professionalism and accountability. Also, I wonder if the true value of the item for the company is 20%? I think they know the item isn't effective but are still selling it, expecting many people to ask for refunds and offering 80%. The company keeps 20% and are able to get rid of their defective products. It was also nearly impossible to find a phone number for the company -- all email addresses of generic departments.

MK

Apr 23,2024

I purchased a product that was not effective. I contacted the company for a return and refund. Instead of honoring the return and a full refund, the employee tried to negotiate by offering that I keep the product and accept a partial refund. They called this a fair and mutually beneficial solution. I found no utility and effectiveness in the product, so it didn't make sense for me to keep it. However, I agreed to the arrangement to avoid the hassle of having to ship it back to the seller. I've yet to hear from the company about the status of the refund. SKG should make its return and refund policy more explicit and transparent so that customers know what they're getting themselves into before purchasing the product. The company website also does not provide a contact number; just email addresses for various departments which is pretty sketchy if you need to talk to a real person.

Karl Garnett

Dec 20,2023

I have a defective smart watch, I emailed SKG and gave them the video and paperwork they requested and have heard nothing for 2 months. I got the watch in May via Amazon. It would not recharge after 2 months. Good luck to anyone who is trying to get a resolution to a product issue,

Tara

Sep 14,2023

This watch stopped working the day after my return limit. Selling faulty products. No exchange. I will never buy from this company again. Had this watch two months total. Typical company Grift.

Consumer

Aug 23,2023

Awful customer service. Never reply to your complaint. There’s only one staff named Tony who based in China. Sent several message just got only one reply and never received second. Really awful

Marianne Hewlett

May 13,2023

Great watches, quick shipping

Joseph Grabon

Apr 28,2023

Tony was a great help. My battery on my neck massager is dying after less than a year of use. He was able to send me a replacement.

Margaret Montino

Apr 21,2023

After 6 months the charger cord for my watch no longer works. The watch has a 1 year guarantee. Since the watch cannot work without the cord, I had expected it to be replaced. Instead the manufacturer sent me information on where to buy a replacement cord. I don’t believe the guarantee is being honored

Kay

Apr 15,2023

It is a really bad experience because I haven’t get my package! It has been whole month! It always shows in transit!

Wendy Dy

Apr 12,2023

Very nice product

Donna M

Apr 07,2023

The pillow is great neck support and I feel great when I awake.

Kevin Goodwin

Apr 05,2023

The product does not do all of the features it promises. The app you use for the phone appears to not work properly. Should have known the price was too good to be true. Don't get fooled by the price and look of the watch. The company is impossible to get a hold of. Have requested a shipping label multiple times so I can send back the product and receive a full refund, but have yet to hear anything back. DO NOT BUY FROM THIS COMPANY!

Julia M

Apr 04,2023

My order arrived very quickly!!! I was impressed how soon I received it.

Jane Samuelson

Apr 03,2023

Your website is clear and easy to use. I left a message for someone to call me and someone did. Refreshing! My watch was easy to set up. I like it.

H Nguyen

Apr 02,2023

SKG made it easy for me to return the item. The website stated "We will be able to facilitate a free return for you if this is needed, regardless of your location."; however, when I asked for a return label, I was told that there's no return label. I had to pay for the postage fee to return the item.