SPIC AND SPAN. Home & Office Cleaning (Portugal)
Hosted by David Simmons
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Reviews 226
customer
May 12,2023We just moved to Portugal from the US, signing a lease sight unseen (I know, my bad). When we got there, it was clear that even the most basic tenant turnover cleaning had not been done and we walked into a filthy house full of trash and negligence if not outright abuse. A friend recommended Spic and Span. They saved us! They are no joke. The Rosa team was incredibly responsive, so kind about the whole mess they were walking into, and so incredibly thorough. They gave us a brand new house. I cannot believe how clean they made it. Not only did they make the house beautiful, they were so honest about every single thing happening with the cleaning and worked as hard and fast as they could to get the house in amazing shape. I cannot believe how much they did and how they treated us like close family. The Rosa team is amazing and I wish there were more people in the world like them! Thank you thank you!!!
Neil Krupnick
May 02,2023Very professional, responsive company. And our house now looks spic and span!
customer
Apr 14,2023Amazing job. Their team is the best.
Arnfinn Lovik
Apr 12,2023I know it was very dusty and dirty in the flat, so it was a nice work. Still some dust especially on the floors, but I was satisfied. Thank you for the work.
customer
Apr 05,2023The cleaning is fine, but no option to pay in advance full amount ( first deposit than rest) is uncomfortable. And I ve asked for invoice and waiting for it since 21 March to 5 April and still didn't get it. As we are company we need to do our invoice it's very uncomfortable to wait almost a week
Camille
Apr 01,2023The cleaners were friendly and confident. Thiago spoke great english. We felt at ease to let them do the job and not have to meet them at the end. Thiago sent photos at the end to show us and our expectations were exceeded. Thank you so much!
Alma
Mar 16,2023She was nice and she did a really good cleaning!
Kara
Mar 08,2023The house was left spotless! Fast and efficient cleaning. Thank you.
customer
Feb 24,2023Was able to clean our quickly full of fungi fridge!
customer
Feb 19,2023I booked a deep clean with two cleaners for an apartment I was about to move into. The prices were not as calculated on the website. Because I don’t live downtown Lisbon, they charged an hour per cleaner extra. Which is completely fine but would’ve been nice to include that in the calculator feature instead of just letting me know via email after booking. After asking them about it they just referred me to their terms of conditions. I’m a big fan of expectation management so including that into the calculator feature would be a big plus. After I booked, one of the cleaners contacted me to ask if we could reschedule. I could make it possible but there was a reason I booked a different time. So I felt I had to make a lot of compromises to make the cleaning happen. The price was not as expected, the time was not as expected, .. I booked 3.5 hours with two cleaners but they were done after 3. I asked them if they had cleaned everything we discussed. They confirmed but they hadn’t. It looked okay overall but they hadn’t paid attention to the details. They cleaned a couple of windows and all of them still had the detergent marks on them. So I love the idea of booking online, having English speaking cleaners. But overall I found the experience quite disappointing.
customer
Feb 18,2023Too high prices.
customer
Feb 11,2023The service was great and the cleaning person was super nice. I think its a bit pricey for Porto however.
customer
Feb 08,2023Very throughout, would definitely book again! Thank you
customer
Feb 02,2023A thoroughly enjoyable experience, incredibly professional and knowledgeable about the mold to cleaned throughout the house. Thiago and his wife were a joy to have in our home and did a perfectionist's job. I will definitely look to work with them again.
Landolph
Jan 19,2023Excellent service, very kind cleaners and my house has never been cleaner
Neelisha
Jan 15,2023The process was really easy to use and the cleaner was amazing.
Paul and Nada
Jan 15,2023Great communication and flexibility and excellent cleaning. Hope to work with Thiago and Gabriella again soon. Paul and Nada
customer
Jan 06,2023Was not cleaned as deep as I desired but overall was good enough cleaning.
customer
Jan 02,2023Our apartment was clean to my liking. Job well done. I will get again the service
MSandDD
May 14,2023The deep cleaning team had a daunting task, to dust 4000 books and their shelves, then clean the T2. They were very friendly and explained everything well. We would give 5 stars, but noticed afterward that some things were missed: TV and stone edge of fireplace weren't dusted, bathroom shower still had some mold in grout, a chunk of glass broken a month ago was found under bathroom cabinet, one toilet still has rust stain in bottom, air vents in bathrooms were still dusty. 8 hours wasn't enough to complete the job, which is understandable. Cost amounted to 40 euros per hour (2 people @ 8hrs each + 1 @ 7.5hrs = 23.5 hours total). Travel fee was charged, although 2 workers live less than 10 kilometers away, but we did agree to travel fee in advance. Previous deep cleaning (8 hrs x 2 people) was almost 1/2 the cost. Will need to decide whether to continue using in future.