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Reviews 968
Gareth Heffernan
Sep 08,2020Purchased a new Stethoscope and it arrived promptly and is perfect for what I need
Mark Bott
Sep 08,2020Quick turnaround. Good communication about an out of stock item with an alternative suggested.
Cathibou
Sep 08,2020Ordered two new manikins they arrived next day as it said they would
customer
Sep 08,2020Usually very good but a sent email query about wrong items delivered and never heard back
Edward
Sep 06,2020Really good company fast delivery and loverly staff on the phone, although some of there prices could be a bit better they are a bit expensive but apart from that they are great
Jane Barber
Sep 05,2020Placed an order, the zip on an item was faulty so called, excellent customer service and already received the replacement! Thank you
Pat Conneely
Sep 05,2020Really quick turnaround, ordered one day delivered the next! Can’t fault the service or products.
David A.
Sep 04,2020Always excellent service.
Simon Venters
Sep 04,2020Very good service and very good products, minor delivery problems during Covid were quickly responded to.
Mike G
Sep 03,2020Normally, I find SP very reliable. But I bought some Niton Cotton/Elastane face coverings which proved to be unwearable. They were not returnable, but I thought it right to ring and warn the company about this obviously poor product. I explained this to a very polite call handler who promised a call from the manager. It never came. I did expect a refund - the terms of sale were clear - but I did expect a response.
customer
Sep 03,2020Took my order, took my money, then declared they were unable to fill it for nearly 4 weeks after three chasing emails, took the p155
Sue Bradley
Aug 17,2020We are a start up training company and needed to kit out our team. I had used SP gor many years in a previous role with great service. Our account was set up and Drags attended to all our needs, along with a friendly chat!. Our order arrived complete and ahead of time!
Rob G
Aug 15,2020Placed an order on a Sunday for a high price item, tardis defibrillator bag. Postage was free due to item price, but paid extra £10 to have it delivered next working day (which I would assume would be on a Tuesday). Website took payment for order and order was confirmed. Nothing heard from SP during Monday til mid afternoon when told by customer service email that item was out of stock and would approximately be at end of month before in stock (this would be approximately 19 days from when order was placed). Replied to email stating I was a little upset as the website could have said at time of order that item was out of stock, awaiting restocking, offer alternative product etc but to have the site take the money without any warning was a little dismayed. Further contact from SP stated that website seems to be a list of stuff available but doesn’t reflect interns in stock Have been purchasing items from SP since 2002 and have never had isssues with any previous orders, but as item was required quickly for a group holiday event felt let down. Ended up purchasing a similar product through the prime people and arrived by the Thursday ready for the holiday and ready for purpose this weekend
NORTHOLT999
Aug 15,2020Good company to deal with
Mr Alan Cole
Aug 15,2020We haven’t bought anything from SP Services for a while, mostly due to the Covid pandemic. We just haven’t needed to replace any of our supplies.
Anthony Gray
Aug 15,2020Quick and efficient service
Carole Rodwell
Aug 15,2020SP...a great company to work with, their support for their customers is second to none, availability of stock even PPE was never a problem, lifesavers for us out here on the front line. Many thanks.
EMS services
Aug 15,2020Ordered some small pouches to go in our new bags, as we expanded during the covid crisis - providing frontline services to Doctors surgeries and large companies, on 21st May 2020. When the order arrived, a lot of the pouches were on 'back order' - no indication of this on the website (showed as in stock) - and incredibly frustrating - other rivals seem to have got this right - with realtime stock counts on their website so you know how many are left, and what you can order. You only find out that SP doesn't have the item when it doesn't arrive ....... Spoke to customer services, several times now chasing for an update, and here we are, 14th August, and still no sign of the pouches. The bags are sat, in our unit, waiting for the pouches. They cant go out frontline until they are completed. I recommend you dont purchase anything you need 'urgently' from SP - you have no way of knowing if it will turn up next day, or if you will be on back order for months. This isn't the first time we've ordered and items have been on back order. Come on SP - you are the largest supplier, yet your website isn't linked to your stock system. If much much smaller suppliers can manage to do this (take a look at medisave), why can't you ?
Chris H
Aug 15,2020Nice quality and well priced.
* Pete Rich
Sep 08,2020I ordered items that were in stock a day later had a email saying 2 out of 3 items had a week or 2 wait. I cancelled all items and went elsewhere and got much better service