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Reviews 877
P Gabor
Jun 06,2020I purchased an expensive fire table that was supposed to include the fire glass. The glass did not arrive with my table, I called in for glass and a week and a week later I called again and they said glass was out of stock sorry we didn’t call you. I still have no glass for an expensive fire table
Karen Fontechia
May 31,2020Love my glass drops for the firepit
nick speed
Oct 29,2019Exceptional prices & excellent service. I'm extremely satisfied & very grateful for Jonathan's help. Cheers Nick S
Abb Stoves
Jul 15,2019Beautiful Colors will order more soon
Max Texan
Jan 31,2019They openly violate Federal and State laws by ignoring my requests to return their product back. They don't return calls, they don't reply to Product Return forms submitted on their website. I filed BBB complaint, they didn't reply even to that. I have not heard anything from them after I made a purchase. They didn't even send tracking information, nothing.
RR
Dec 04,2018ALERT: This company does not stand behind its products and ADMITS they're of poor quality! Less than two years in, the concrete fire table I purchased from Starfire Direct is collapsing on itself. They ultimately explained that since my one-year warranty had expired, they could not help me. The Starfire representative further explained that since I "only paid $1,000" for my for table, it was likely made overseas and "wouldn't be expected to last very long." Good to know! Couldn't they at least arrange to haul this 300 pound piece of garbage off my property??
Lisa DeBellonia Vergona
Oct 12,2018I never received my order even though it said it was delivered. I called up and immediately got a response that they would resend. I look forward to receiving it soon and thank them for their prompt attention.
Cathy Frazure
Sep 06,2018Just completed our fireplace today! It is perfect from the customer service, online video, and live chat! Everything went according to plan. Thank you Mitchell for your help in fireglass color combos, measurements, and overall knowledge of the company’s products! Thank you for a wonderful product and a fun project!!
Sandy
Aug 25,2018I made a mistake in ordering, now they tell me they will only refund $23.19 on an order I paid $56.25 for, charging me $21.81 for shipping for 15 lbs of stone and they did not mention where the other $11.25 is going.
Anjelica Valencia
May 13,2018Sasha went above and beyond to help me she had so much patience to guide me through your website. I found the item with her assistance and purchased it on that day. I'm truly Thankful to her because not everyone can work these websites. Thank you again Sasha I'm looking forward to building my fire pit 😘😍💞
Rebecca Willis-Hetzel
Sep 14,2017Great company!! If you need replacement parts this is the company to use!!
Donna Lecher
Aug 04,2017Everything great except I did not get the rocks
Rich Leonard
Aug 02,2017The product was processed and shipped timely. The color of the glass is just like the pictures on your website.
Clayton
Jul 13,2017fire beads come to life. give a little glitter/shimmer
Cal Johnston
Jul 10,2017I should have read how to compute the # of lbs. I needed!
Craig
Jul 08,2017Looks great. Came in reasonable time frame. Would recommend.
C Marrufo
Jul 07,2017Exceptional knowledge and know how. Was surprised that a consult call was not only a sale but eager to share recommend and plan another project.
Rand L Werbitt
Jun 28,2017Excellent customer service! Very helpful in all aspects of selection, fireglass choice, advice on hook-up and delivery.
Dorothy Legeza-Weber
Jun 26,2017The glass looks really nice in our fire pit.
42168 Remington Avenue, 92590, Temecula, US
http://www.starfiredirect.com
maria cata
Jun 25,2020The product showed available on website but got email saying it wasn't. Then the delivery date was changed to a later date?