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Reviews 877
William Panfil
May 02,2017I followed a link that says I was suppose to get 10lbs of fire glass for 5 dollars and no info on the page where you purchase says it's 5 dollars per pound. Beware
William Mitchell
May 02,2017Great product, Fast shipping and great customer service.
robert brownson
May 01,2017painless and it works great
J.M. Colorado
Apr 30,2017Product description was VERY accurate. Got what I expected. Thanks!
E.Caruso
Apr 29,2017Thanks for the wonderful products and comprehensive website.
Daniel McCool
Apr 28,2017Quality product and a good company to deal with. Recommend highly ...
Rebecca Millett
Apr 28,2017I still haven't received the item - nearly one month after ordering it. Very frustrating.
S.Malek
Apr 27,2017All the fire glass looks beautiful had to order more. Not sure how it holds up as we have not yet used the fire pit.
Sharlene Kierstead
Apr 27,2017Beautiful and fun, looks wonderful at night when the fire is going. Brew in hand and just relaxing in the sparkles of fire. thanks Starfire.
William Entwistle
Apr 27,2017First time user. Everything came in a timely manner. No complaints. Would recommend to others based on my experience.
Kevin Lemieux
Apr 27,2017Quick delivery and everything arrived well packed. It was easy to setup and works perfectly.
Christie
Apr 27,2017Kind and knowledgeable staff. Helpful chat with fast answers. Great prices and free shipping over $99. Great!
Teddi Bryan
Apr 25,2017Ordered the wrong size H-burner. Returned product and after 3 weeks contacted them by phone. They had received it 2 and half weeks ago but didn't know why it wasn't refunded. CS rep said he would call back that day with an answer. 4 days later I sent and email. I received a call a few days later, same thing. They don't know why it was not refunded but they will find out and get back with me that day. A week later I receive an email. I'm getting a refund but. It could take up to 10 days. TB
andy echeita
Apr 25,2017Missing parts. I contacted customer service and explained what was missing. I was contacted 3 days later and a message was left. I called the rep back and that was the end of that, no response, still missing my part!
Marie
Apr 24,2017Love,love,love, this fire pit table. It has exceeded our expectations. It throws off a lot of heat, even on the low setting. Just opened the box added the glass & hooked up the propane tank....And turned it on. Looks great with my patio furniture.
Ashley .
Apr 22,2017I have not receive my firepit yet but when I first ordered it turned out what I had ordered was no longer In stock. The staff is amazing and was so helpful in resolving and helping me find something else. I cannot say enough good things about the staff here. I never leave reviews but they were to good not too! I cannot wait to enjoy my firepit in a few days!
Bill
Apr 21,2017The 855 number was not working but contact was made with Kim and everything was handled nicely.
Carlton Kopfer
Apr 21,2017The gas logs and burner I bought look great.
john heine
Apr 21,2017ORDERED SEVERAL DIFFERENT COLORS OF FIRE GLASS. PRODUCT ARRIVED QUICKLY AND PACKAGED WELL. THE SMALLER FIRE GLASS (1/4") WAS EXACTLY AS SHOWN ON WEBSITE BUT THE LARGER GLASS (1/2") HAD A NUMBER OF SHARDS IN THE PACKAGE WHICH MADE IT DIFFICULT TO WORK WITH AND HAD THE APPEARANCE OF BROKEN GLASS .
42168 Remington Avenue, 92590, Temecula, US
http://www.starfiredirect.com
Alice Jones
May 02,2017I haven't yet received my fireglass yet but called to inquire about my order as I didn't receive email confirmation. I spoke with Clarice; she confirmed my order and offered to send an email. She was very pleasant and was genuinely interested in me as a customer!!