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Reviews 107
Susan C
Feb 03,2023Booking process was easy and straightforward with a good range of info about the different accomodations available. Unfortunately we had to cancel since and they have also dealt with this swiftly and without any hassle. We definitely use sun camp again.
Gareth Powis
Jan 16,2023Easy to use website and good value for money
JOHN BROOKS
Nov 07,2022Phone call to your office very helpful staff.
Joanne
Aug 17,2022Really enjoyed the holiday. Didn't want to leave
Mr Lavelle
Aug 12,2022I found their service excellent, having rang an operator she gave me clear ideas on suitable holiday options for our family of 2 adults and 4 children. We then explored the website and were able to find a lovely holiday to Italy.
Ryan
Jul 15,2022I paid a deposit then couldn’t get on my account, then the phone number given doesn’t work.
mblssmh
Jun 25,2022Simple to book and good value
customer
Jun 19,2022Was charged 100% cancellation charge due to testing positive for covid. There was no option to change the dates or get a voucher, nothing.
S Kerruish-jerram
May 30,2022Fabulous accommodation, spotlessly clean, rep met us within 5 mins of arrival, and could not have been more helpful.
P Tolsma
May 30,2022Friendly customer service department, explaining where the camping site is nearby Paris. Much appreciated.
Mark Jones
May 25,2022Having requested in our booking that we be placed with our travelling party we arrived to find that we were placed at the furthest end of the site from one another. We had to argue to be placed close together. We ended up 100m from each other. Locationally it was great as we had very easy access to the beach. However, the web site pictures are very out of date, the site is now surrounded by a perimeter fence and the 4 star site although large was not as advertised namely access to the beach as there was now a fence. Oh dear! Did I mention the mosquito’s? We had a problem with the EHU which sent a surge into the vans plugged into it. Thankfully I was minimally inconvenienced unlike my neighbour whose computers took a pounding. Internet access did not work, the reason was off site not their problem. Ouch! Did I mention the mosquito’s they are everywhere and ready to bite at any given moment, I experienced less of a problem in Scotland at the worst time. Quite frankly that added to a miserable time. And to think we drove 900 miles for this. On the bright side, the sun was hot.
T Harvey Builth Wells
May 16,2022great service and communication
customer from uk
May 16,2022BEWARE OF THIS COMPANY. DO NO USE THEM. IF YOU BOOK THE WRONG DATE BY ACCIDENT OR CHANGE YOUR MIND THEY WILL TRY AND CHARGE YOU HUNDREDS OF EUROS FOR NOTHING. IT IS COMPLETELY UNREASONABLE ESPECIALLY WHEN THEY WILL BE ABLE TO RE SELL THE BOOKING. YOU DONT PAY A DEPOSIT WHEN YOU BOOK AND IT IS EASY TO MISS THE TERMS BUT THEN THEY SEND EMAILS DEMANDING YOU PAY UP EVEN WHEN YOUVE TOLD THEM YOU DON’T WANT THE BOOKING. I EVEN OFFERED TO MAKE A PAYMENT TO COVER ADMIN OF TWO EMAILS BUT THIS WAS REJECTED AND THEY ARE DEMANDING ALMOST 300 EUROS. DONT USE THEM. LOOK AT ALL THE BAD REVIEWS ON HERE
customer
Mar 07,2022Very supportive online chat setup
customer
Mar 02,2022Just because Spain decided to change the covid rules in Feb, this increased our holiday costs for April - very frustrating.
H Masterson
Feb 28,2022Very helpful efficient service. Lots of options available to us for our holiday in terms of campsites and accommodation. Received great advice in terms of what best met our needs. Cant wait to go on holidays!
Martin Korchinsky
Feb 27,2022All the info I needed to find the holiday I wanted was online, although I did have to spend a fair bit of time finding my way around until I worked it out. One improvement I can suggest is to have more info on ferry crossings available on the holiday parks page
AUSTIN
Feb 14,2022It was very easy!
customer
Feb 11,2022So easy to book
Arlene Olver
Feb 21,2023the website was easy to use and the whole booking was painless lots of information to choose from