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Reviews 385
Trev N
Dec 17,2019I ordered some ear pads for Bose Headphones 3 months ago. My order is marked "Unshipped" on their website. I have left a number of messages and emails asking why they have not been shipped. Suntekstore not replying, even though they say they answer all emails. I will not order anything else from this site. I recommend other users not to risk it.
Susie Dowd
Mar 12,2019This is the worst company EVER! I have never dealt with such a poorly run company. All they did was over charge and take my money. I don't even have an order number just an invoice number through PayPal. I tried to contact several times to no avail. I tried to purchased Miniature Donkey's they come in packages of 10. It states Free Shipping and if you buy 2-4 the cost is 4.90. I purchased 2 packages and they charged me #18.54. You do the math they over charged me 8.74 and I have never heard from them. No way to track my package. They are extremely unprofessional and absolutely no Customer Service. I am trying to get my $$$$ back through pay-pal. Wish me luck!
Denise Kelly
Dec 02,2018I ordered 30 windup clockwork caterpillars cost £34.75 - shipping free and in small print “may have to pay import duties if large order but we will let you know” - no contact about this from Suntekstore but then I had to pay £11.56 to get the parcel from the PO - the extra charge was not for Import duty but was a Royal Mail International handling fee - which if usually shipped by Royal mail must happen every time! Suntekstore said I would need to return the item to China for a refund or could accept a £5 refund - which I did as I needed the caterpillars. I am guessing this happens all the time!!!!!
Lindsay J
Nov 27,2018If I could give worse than one star I would. It was absolutely terrible service. I placed my order on 10/12 to have before my wedding on 11/17. It is now 11/26 and I have STILL NOT RECEIVED my package. I only receive automated emails and have requested a refund multiple times. This is ridiculous. I"m completely dissatisfied and furious with how no one has fixed the problem. My wedding has come and gone and I did not have the product. Worst costumer service!
Karen Rogers
Sep 07,2018I was shipped the incorrect item and suntek were not very helpful at sending the correct item to me. I contacted them to ask for the correct item to be shipped and they offered a partial refund. When I said I actually wanted them to ship out the correct item, I was ignored told I would receive the partial refund and asked to give a good review. Needless to say I am NOT a happy customer here.
Joe Kiser
May 28,2018Was shipped the wrong item. Ordered a XBOX One controller shell in leopard print for my girlfriend. Instead received a XBOX 360 shell in leopard print and was informed after sending them an email with photos that they couldn't do anything as it would cost me more to ship the item back than it cost to order the controller. So I was pretty much screwed.
Mark Doyle
Nov 07,2017Purchased an item that was unfortunately held up due to Hurricane Ophelia, notified seller who was very civilised in response, item turned up shortly after. I was very satisfied. Seller bookmarked and will certainly return.
Andrew Mersh
Nov 07,2017I purchased 2 packs of dice on ebay and was given an eta of 2 weeks arriving between 4th and 6th of November. I live in the UK and the seller was in China. I received an email on the day of purchase that my items had been despatched. My item arrived on time on the 4th of November. All the way from China to the UK, this is quicker than some of the purchases I have made from UK sellers. This is the second time I have bought from this company and both times I have found their service first rate. I cannot recommend this company highly enough.
Pranav Pacholee
Nov 06,2017Awesome product, fast shipping to India. Really happy with the handlebar mount for camera. Thank you
Roland
Nov 06,2017Fast delivery on items ordered. Packaged well and products worked as expected. Thanks.
Lyndy Clifford
Nov 06,2017Excellent description of goods for sale. Fast delivery, goods wrapped well. Would recommend this company to anyone.
Nick Räder
Nov 05,2017Bought 3 items at SuntekStore which arrived fast (7-15 days). All products had good quality and were also cheap. Can absolutley recommend this shop and would also buy again.
jim søgaard larsen
Nov 05,2017No nonsense dealer, fast shipping and super polite when contacted.
Michael Groth
Nov 05,2017Exelent Product and fast delivery
Mary Friend
Nov 05,2017I'm always apprehensive when goods have to come all the way from China but no flies on this company. Goods were well wrapped and arrived a MONTH ahead of schedule. I was so impressed I bought 10 more for my mates! I was particularly impressed with an e mail from the company thanking me for the business and how important we are to them (something UK companies could do a lot better at!) Mary & Toby East Sussex, UK
Myriam
Nov 04,2017Never received something so fast! Excellent service and product!!
garryfat
Nov 04,2017The product came very quickly, good quality. The seller is very friendly
peter butler
Nov 04,2017I ordered a small item from this company and received a very pleasant confirmation of the order and of the delivery date and assurance if I had a problem to let them know The price was one of the best I found on-line and was free delivery . My pull cords arrive 2 week before the expected time along with a thank you for the purchase. The item was well made and just as described . "So if you want bad service, bad manners, and a price that is not good, you should deferentially not use this company. because I do not believe they can do these negative things, So shop with confidence from this company and enjoy the experience as much as I have. Well done at SuntekStore and a big Thank you
THE WOMBLE
Nov 04,2017A great trader with fast delivery. Would trade again.
Box 330, Markham Main P.O., L3P3J8, Markham, CA
http://www.suntekstore.com
Ian R
Apr 24,2020I purchased a hard drive from these guys, after 2 hours it failed and I lost 104 valuable files, the drive is now useless. They had the cheek to offer me a £5 refund and keep the useless drive! As with many eBay suppliers they make it look like they are in the UK, even the trading name suggests that, but are in fact in China. I now wouldn’t trust them one bit, avoid at all costs!