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Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment
Reviews 613
Steven
Aug 03,2022Disgusting company, wouldn't touch these cowboys with a 10ft pole. DO NOT GO NEAR THEM.
Steve Hornett-Smith
Oct 10,2021Thought I'd give this a go due to how good the company says it is.I was already using a good active oxygen system before trying this out,I was also trying out as a review for our hot tub owners website so I was giving it a completely unbiased review. I did everything by their instructions but found it very difficult to keep the water clear for more than 2 weeks and also found it didn't balance the water as affective as they stated it does.So I emailed the company and explained my issues and they basically said I was not doing things correctly, but I was doing exactly as instructed. So I asked if I could non shock the water which they said I could, so then after shocking it seemed to clear for a week, then went cloudy again.This is a 3 month application, so after 2 months I ran out of sanitiser, something many people complain about,as the company does not supply anywhere near enough, and they know this.Anyway after 2 months I was still not happy about the quality of the water and wasn't sure if it was balancing the water properly so I strip tested it with my aquablanc test strips and to my horror it showed virtually no TA or PH,so I emailed them and they said it should be balancing the water but I said it obviously wasn't doing the job and I might as well use another far cheaper product where I could balance the water myself. To this they replied,oh if you want to add TA or PH plus then you can but I said isn't that just contradictory of their product.I told them their product, at £89 was not fit for purpose and that they should reimburse me in full as their product failed miserably, to date I have heard nothing from Surespa Ltd. Hence I will not be giving them anymore of my hard earned money and will go back to using a more reliable and much cheaper option.
Chris Crook
Sep 15,2020I have been a fan of the eco 3 spa System having used it for the last 6 months however on the last occasion I also ordered the aromatherapy salts which the company sells. Worst mistake I could have made. The smell was overwhelming so strong in fact it caused me , my wife and also 5 yr old daughter to cough. Worse still whatever is in it caused our faces to sting like hell. Sent an e mail off to Eco3spa, had a concerned reply back asking more questions then nothing since. More annoying it has took 2 water drain downs and also a new filter to get rid of the dammed smell along with the entire supply of water conditioner which should last for 3 months , that’s another £60 down the drain. My issue is not so much the bad product, I accept these things happen, what gets me is the lack of customer service. When will company’s learn to treat customers better. Had this been dealt with differently I would have stayed with Eco3spa and @£89 every 3 months they have lost a fair bit of cash over the coming years. So for me I’m moving to a different oxygen based cleaner from a company which hopefully has better customer service . Also to note which has been mentioned on other reviews Eco3spa only seem to leave the positive reviews on their website.
Penny
Sep 11,2020This company, has at list 3 different websites with different names etc.. I purchased Eco3Spa from them, which is actually their own brand. The products did not work. The water went green within 2 days and cloudy. I had carried out step 1 as instructed, but was told that I needed to rinse out all of the pipes before filling using. This is not in the instructions. I emptied, the hot tub and tried again. Despite numerous calls to customer service, the problems persisted and the only answer I received was 'we are using the hot tub too much'. I have since changed to a different Active Oxygen system, which is working well. I did post a 1 star review on their site, but it seems that they only post the 4&5 star reviews. Definitely not a trust worthy company.
Mark
Aug 19,2020Tried ordering my hot tub chemicals again from this company after my last order had items missing but thought I would give them another go god I wish I had not. This order came again with missing item and it’s down to the customer to do all the contacting and if you’re lucky they might respond in a couple of days. All you get is sorry warehouse must of missed it. Do you want a refund. I would have not ordered it if I didn’t want it. Apparently the missing item has been delivered by DPD checked cctv when they said it was delivered no one came. Still waiting for a update. On a better note found a company that can deliver next day and they are brilliant so using them now.
Angela
Mar 18,2020Really straight forward to order and sent quickly. Very happy
P Mitchell
Jan 14,2020Excellent purchase
Richard Herity
Jan 11,2020I spent over the amount to qualify for free postage but was still charged fr a courier
simon
Jan 08,2020The right product at a fair price with excellent delivery.
Tony b
Jan 08,2020Easy to order efficient delivery would recommend and will use again
WILLIAM Morris
Jan 07,2020Ordered my chemicals got delivered very fast to Ireland thank you
Linda
Jan 07,2020Because you deliver when you say you’re going to deliver
Darren Rayner
Jan 07,2020Easy to use website, orders delivered quickly. Good service
stephen bates
Jan 07,2020Always a pleasure buying from hottubs uk fast delivery always great products and very good quality won’t buy anywhere else .
Wendy
Jan 06,2020Easy to order and always get a good service.
Caroline N
Jan 05,2020Used this Company for many years, competitively priced and fast delivery.
Eoin Mekie
Jan 04,2020Only one complaint re your otherwise excellent service - your use of Hermes couriers. Whilst they may be fine elsewhere, where I live they are awful. My delivery from you was delayed 2 days without tracking giving any reason, and then was finally delivered to a random neighbour that I don't know who lives over half a mile away, complete with a scribbled note on the parcel that the courier would not come down my lane, despite having gone down a similar lane to mis-deliver it to the random neighbour. The Post Office and every other courier company deliver to me, but not Hermes. I will not use you again if there is no alternative to Hermes.
Mr R Coulson
Dec 31,2019fast efficient service
Gary Podmore
Dec 30,2019Called them 45 minutes after their next day deadline, asked if they could still get the goods to me (also 30th December), they processed the order and got it to a courier for next day delivery. Fantastic service !! Also good sale discount on what I needed so win win for me. Many thanks and will definitely be using them again.
Unit 2 Blackthorne Point, Blackthorne Road, SL30DA, Slough, GB
http://www.hottubsuk.co.uk
LH
Dec 08,2023Purchase from their Eco3spa.com site is an ongoing nightmare the likes of which I’ve never experienced before. I’m still struggling to get them to refund the purchase price of an item not received and returned directly to them by the courier.