TackleDirect

4.0 (838 Reviews)

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Selling the finest in premium saltwater, freshwater, and fly fishing tackle. From leading fishing tackle brands such as Penn Reels, Shimano and more.

Reviews 838

4.0

Out of 5.0

Raul Vega

Jul 08,2020

Terrible costumer service they not response the email and phone I order other item from other online store and not problem

MJ OfFishing

Jul 08,2020

Everything I ordered was right on time will be ordering more from you guys.

Santo Chang

Jul 08,2020

It said my order have been delivered on the tracking, but i couldn't find it anywhere. I tried to check it on my security camera, but there was nobody delivere the package. I think they gave me somebody else's tracking number.

Ryan Laird

Jul 08,2020

I am pretty concerned at this point that I may never see a rod I order I tried calling but they aren’t taking calls and I tried messaging them to no response. Hopefully I can get it soon I’m going on a fishing trip in a few weeks

Betsy Chesser

Jul 08,2020

I have contacted you twice about the order and have yet to get a response. Bad customer service!!!

Sean Simmons

Jul 06,2020

Easy shopping experience. Received my new reel on time in a shipping environment that has changed dramatically as a result of COVID-19. Thank you TackleDirect!

Pedro Rodriguez

Jul 05,2020

Chipping and services sucks I order some jigs for an uncoming trip like three weeks ago and nothing yet

Steven Wisor

Jul 05,2020

I order a st croix pole june 5th Was told 7-10 days before it was shipped becauseof delays. Here we are July 4th still no pole and no response to the email I sent 2 weeks ago !!!!

Anonymous

Jul 04,2020

***Edited: TackleDirect got back with me and I was able to return the product. Thank you for helping me resolve the issue and for accepting the product outside of the 30 day return window. Product was as described, but customer service has been horrible. Multiple emails and calls to try and exchange the product before the 30 day window, but still have not received an email back. If a company is short staffed, sending out a mass email to everyone explaining the situation would help greatly. I believe everyone would be more than understanding if they received an email about their current situation. Not getting back with people is not acceptable. As I stated on one of the comments on their Facebook page, bad customer service is the number one way to lose business forever. I don’t ever leave reviews, but you guys really need to provide customers an explanation and vastly improve your customer service if you have any hope of staying in business.

Karen Zajac

Jul 04,2020

I wish that I was told before I ordered that the reel was back ordered.

Fab Fame

Jul 04,2020

Great my penn carnage 2 rod. So happy

Michael Sexton

Jul 04,2020

Excellent quality and service. Will definitely order again.

Richard

Jul 04,2020

I enjoy shopping at tackle direct. Great prices and Great Service!!

Murray Padgett

Jul 03,2020

Great service

tri nguyen

Jul 02,2020

take forever to recieve my item, contacted customer service but nobody answer

Phil

Jul 02,2020

Literally every other tackle shop on the planet was out of the 1/4 oz chrome Kastmasters. Luckily I found them here. Figured I'd also get a new ultra-light rod while I was at it. I went with the cheapest shipping and received my delivery in Boston in 3 days! Everything was in perfect condition. I'll be back.

Edward Dean

Jul 02,2020

Finally after 5 emails and 22 days I got contacted

Consumer

Jul 02,2020

Very disappointed only one item was receive out of three order , but company was claiming that a full order was send if I don’t send them an Email I would have never receive credit , took to long to receive answer