Tandem Bank
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Tandem Bank Limited t/a Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Tandem Bank Limited is registered on the Financial Services Register (FRN: 204479). Registered in England and Wales under company number 00955491 with registered office address Viscount Court, Sir Frank Whittle Way, Blackpool, United Kingdom, FY4 2FB.
Reviews 347
Gilles Texier
Jan 26,2025They investigated me for having several savings accounts in different banks. i also have different bank accounts in different banks. i have a good credit score with TransUnion and I even have 2 credit cards with 2 major retailers but Tandem treated me like crap and closed my account because they just didn't like me. I have 2 investments accounts and all my financial products and in the UK and connected to my NINO but they still treated me like a crook. I am autistic and felt victimised but they had no compassion. There are better banks with a much better customer services around so do not hesitate look elsewhere better rates and better service.
Nina Sandhu
Jan 24,2025Tandem Finance has showed no empathy or compassion to the fact that we have a malfunctioning vehicle that we purchased and within less than 17 months we have spent over 30000 in repairs on top of finance for a car that is not road worthy - they have not supported us in any way even though this has had a huge impact on our finances and well being the stress of the vehicle having continuous repairs and having to be in weeks/months and all the expense of having to hire vehicles has we can not be without a car due to vulnerability and caring responsibilities for which we have stressed, we have paid more than the overall finance cost spread over 5 years in the space of 17 months, we have practically paid for the vehicle. I am deeply saddened the fact that we have been treated unfairly and mis sold a faulty vehicle which is not road worthy and having no support and not being heard in terms of the impact this has had on us.
Susan Homer
Jan 24,2025Information request quickly answered and sorted
Thomas Vitoria
Jan 23,2025My request was dealt with very quickly via the in app chat. Tandem have provided a good service to me.
Dave
Jan 23,2025Easy to use app for the time I needed the account you offered, now no longer needed. I contacted u to delete my account, so as long as Ryan did that completely, then great service to the very end. Thanks. I may be back one day.
Dan
Jan 23,2025Have a loan with them, pay our monthly amounts every single month alongside monthly overpayments. Due to an error in their system our account showed in arrears and as a result our credit scores have reduced significantly. Raised a complaint, I would say little to no concern at best. Was forgotten about until I sent a reminder 8 weeks later and then a bodged response. Avoid Tandem!
Debbie
Jan 22,2025Excellent customer service and very quick to resolve my query! Highly recommend
Carol Marriott
Jan 22,2025Resolved the issue I had straight away
Mrs A Mac
Jan 21,2025Online chat with Ryan was quick and very helpful
Amrit Sagoo
Jan 21,2025Unfortunately I have used their service as I needed to consolidate my bad credit and had no other option. 1 year into our agreement and after making every payment the overall amount has not changed! Be very careful before doing a deal with the devil! Use them as last resort
Michael long
Jan 20,2025It is impossible to find a login page. The website keeps changing. Unable to make any overpayments or see the loan amount, which was the whole reason I got the loan. I am getting charged more interest now as I can't log in to make an overpayment.
Iftekhar Kamal
Jan 19,2025Great customer services.
Phil
Jan 15,2025Customer service was fine. The rep did their best to help me. However, the app is pretty poor compared to the others I use (and that's a lot). So 1 star for the app, its functionality and also for management who have decided on the limited options available to clients when they have a maturing savings product - very restricted and inflexible. Can't do part renewals, can't split the maturity into two new products of different maturities etc. There were only three options and two of those meant keeping the full amount with Tandem and the last was a full repay to your linked account. The logging in process is also ancient - who really wants a text message every time... jeez. So, lots of changes needed Tandem I'm afraid to bring you up to speed.
Tolley
Jan 15,2025Prompt and efficient service
janet cheney
Jan 15,2025chat gave me what i needed quickly. getting to the chat wasn't quite as easy
Rob
Jan 15,2025Issue caused by myself resolved quickly and without fuss. Excellent customer service and good company offering competitive rates. Highly recommend.
Brian Williamson
Jan 14,2025Tracey help responses excellent and very efficient
JP Clarke
Jan 11,2025The app did not seem to be working very well. I followed instructions of chatbot and could not access what I wanted.
Poppy
Jan 10,2025Great service. I got the information I needed quickly and efficiently.
Viscount Court, Sir Frank Whittle Way, FY4 2FB, Blackpool, GB
https://www.tandem.co.uk
Miss sherratt
Jan 30,2025Great customer service and a quick turnaround, however 5 years on with their secured loan and the balance hasn't gone down by much at all. The interest accured on the covid payment holiday period is £2,600,, the payments missed were £2,200. You do the math. Only use these guys if you're desperate.