Tandem Bank
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Tandem Bank Limited t/a Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Tandem Bank Limited is registered on the Financial Services Register (FRN: 204479). Registered in England and Wales under company number 00955491 with registered office address Viscount Court, Sir Frank Whittle Way, Blackpool, United Kingdom, FY4 2FB.
Reviews 347
Ms Clare Osborne
Jul 15,2024Prompt response through the forum which actually answered my question and resolved the issue. Brilliant!
Liz Mulvihill
Jul 12,2024Very helpful
Peter Colmer
Jul 11,2024Asked a simple question and got a simple answer in double quick time Result… happiness!!
Miriam
Jul 10,2024Tandem is my favourite savings bank, efficient generous with rates and helping our environment !
James
Jul 10,2024Dealt with my issue very quickly.
Stephen Corless
Jul 08,2024Quick and precise answer to my question. Many Thanks to George
Marcus Paul Ward-Taylor
Jul 05,2024Customer care that just works.
Leisa Tweedy
Jul 04,2024My phone call was answered quickly, Very polite and helpful person, and the same person rang me back the next day to resolve the problem.
Filiz Er
Jul 02,2024Wanted help to change something and Bethany did it in seconds
Steven Banks
Jul 02,2024Tracey responded quickly to my question.
Jocelyn Ma
Jun 24,2024I wish I still wrote good reviews about Tandem Bank as I always do. Unfortunately this time I am feeling hurt and cheated. 3 weeks ago I put 20K in Tandem's one year bond after told by Tandem's staff the rate at 5.2%, now I check it's only 5.07% Absolutely unbelievable and disappointed! Guys out there watch out Tandem's rate carefully !!
MILLBURN PARTNERSHIP
Jun 19,2024On line Chat resolved where year end certificate is found
David Oliver Norris
Jun 18,2024Been very happy with them. I like that I can only make payouts to accounts I have elected from a security point of view. When my special rated interest came to an end I've got a really good fixed deal better than high street banks by far and even better than building societies I used to deal with. It's quite easy to get your money out takes about two hours to come into the current account. I'm just wondering whether they do current accounts I'd be interested given the service I've had which has been good up to now. Just not into the green thing really that's my only criticism but I just ignore it I don't think it's the place of a bank to be worrying about things like that. I don't have a car I'm quite frugal no foreign holidays so I've probably got a very green footprint anyway without obsessing about it in any way shape or form lol
Leo
Jun 18,2024Locked founds but had an emergency and needed them back. Called on the 14 day cooling off period and was told that founds will be on my bank account the next business day. I did not receive the founds but an email fighting this. Sorry to say but the info given via telephone is contradictory to the email one. Would I trust tandem?
Yvonne Taylor
Jun 17,2024Swift, friendly and professional, a pleasure to deal with, will happily deal with again.
Kel
Jun 17,2024Very professional and kind service that resolved what I needed without any dispute or issues. I wish all of my customer support experiences were exactly like this
John Rogerson
Jun 15,2024Wanted a refreshed statement to show transactions within account. Required this for anti-money laundering checks for house purchase and need to show the money in the account and then the transaction of it going to solicitor. Tandem apparently can't provide statements other than at the usual monthly times. Pretty poor. An AD HOC letter was provided but this shows nothing other than the current account balance.
Sarah Nicholson
Jun 14,2024I moved and wanted to change my address. Couldn’t see how to do it on the app, so emailed. Reply next morning was to ring or use chat facility on the app. Used chat and no hanging about, it was done in less than 2 minutes. Really good service.
Lou
Jun 14,2024Responsive and efficient customer service, easy app to use
Viscount Court, Sir Frank Whittle Way, FY4 2FB, Blackpool, GB
https://www.tandem.co.uk
Jo Parker
Jul 15,2024Brilliant company, I’ve been with tandem for 2 very successful years. Thank you Tandem. So easy to transfer funds. Great interest rates. Extremely helpful customer service even on line chat.