Tandem Bank
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Tandem Bank Limited t/a Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Tandem Bank Limited is registered on the Financial Services Register (FRN: 204479). Registered in England and Wales under company number 00955491 with registered office address Viscount Court, Sir Frank Whittle Way, Blackpool, United Kingdom, FY4 2FB.
Reviews 347
SHR
Feb 22,2024Tried to release money as I need to locate due to work. Would not release money
Peter
Feb 21,2024I was able to everything I needed to do with the chat, very impressed with Tandem.
Robert Mcfarland
Feb 20,2024Just made a bank transfer it was so easy and quick š
Seshan Kumar
Feb 20,2024Easy to navigate around a/cs etc. However, what I found should have been the easiest thiing to do; i.e Liog-off (after use) was a mystery. There was no Log-off icon or way of automatically logging off.
Mark Wharton
Feb 19,2024It was straightforward, operator was friendly and was able to help
Steve
Feb 19,2024Easy on line chat sorted account closure very quickly and efficiently.
Danielle
Feb 17,2024I needed some help. The call was answered very quickly. I spoke to a lovely lady who very clearly took me steps by steps to resolve my query. She was patient, very polite and friendly. Definitely recommend Tandem Bank.
Star
Feb 16,2024Really helpful with a small log in problem. No long wait to speak to someone, no automated press 1 for this option, 2 for this option etc. The lady I spoke to stayed on the line and waited to make sure that I received the code. Excellent customer service and I would not hesitate to recommend Tandem.
David
Feb 16,2024I had cause to make contact to update my profile and I found it very easy to make contact and the changes
Roy England
Feb 15,2024My wife wishes to download an old monthly statement for a closed account but the App does not enable this. Contact by email rebuffed as was Chat as biometrics required. Really? Just to obtain a statement! And my wife does not like using the phone. GDPR on steroids and gone mad. Tandem should think about what the customer wants rather than over worrying about protecting themselves needlessly.
Victoria M
Feb 15,2024I was unable to download a statement due to the poorly designed app which does not allow me to scroll down to my first bank statement on my iPhone. I called and requested a copy of the statement - these can only be posted out apparently. I need it urgently for a property transaction and five days later it still has not arrived. Iām incredibly stressed out and considering moving my savings from the bank as Iāve been left hanging.
Kaarina
Feb 14,2024Quick and efficient service. Thank you
G Magistro
Feb 14,2024A great service from Shannon, who was really friendly and helpful to deal with.
William McCart
Feb 14,2024I joined Tandem Bank for the great savings rates, but things have changed, and Iāve found a better deal elsewhere. The real story, though, is about closing my account. What a hassle! Getting through their security questions felt like running a marathon - I get the need for security, but it was just too much. Then, the customer service took a nosedive. I didnāt catch something the rep said, and suddenly, Iām being talked down to, as if I couldnāt understand plain English. āCan. You. Tell. Me. Your. Date. Of. Birth?ā - Seriously? It felt like being treated as if I didnāt matter, just because Iām older. Everyone expects respect and patience, especially when dealing with personal finances. This experience was a letdown, making it easy to say goodbye to Tandem. Hereās hoping theyāll learn to treat all customers with the understanding and respect they deserve.
Ian James
Feb 14,2024Great good old fashioned telephone customer service
Kathleen
Feb 13,2024good customer service
Ismail
Feb 13,2024It is one one the useless and insincere bank I ever knew. They take till eternity to complete opening of account. I don't understand that kind of banking. A pure rubbish.
Satisfied customer
Feb 12,2024Having a problem while using the app I tried āphoning instead and was pleased with the result. Despite the standard warning of ālong waiting timesā I was answered almost immediately and the person I spoke to was patient and extremely helpful. Itās usually the case that when you finally get to speak to a human being the problem will be resolved.
RW
Feb 12,2024Your account website is confusing to operate. Your interest rates are good. The telephone help line was helpful. But I really shouldnāt have to use it to find out how to withdraw money.
Viscount Court, Sir Frank Whittle Way, FY4 2FB, Blackpool, GB
https://www.tandem.co.uk
VINCENT Nigel Woodcock
Feb 22,2024Excellant customer services 5*