Taps Empire

4.0 (418 Reviews)

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Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.

Reviews 418

4.0

Out of 5.0

Mark Johns

Aug 26,2020

As advertised

Roger Barrell

Aug 23,2020

Excellent service well packaged and good delivery.

Rowshanara Begum

Aug 23,2020

Not happy with the plastic shower holder! Chrome look But plastic !

John

Aug 15,2020

Excellent service and price

ashtune

Aug 15,2020

I am happy with service, but it takes longer times to proceed return service.

Katie Muir

Aug 15,2020

The item we ordered was dispatched by DPD, a wholly ineffective parcel courier. Needless to say we didn't get our item within the promised time frame (they went to the wrong property twice) and then returned the item to TapsEmpire. Despite repeated requests to TapsEmpire to reissue we had to wait until the item was returned to them and re-dispatched, due to no other stock available. I asked if this could be by next day courier as we had workmen booked but was told not possible. Saturday comes - workmen are here but critical item needed for job is now sat at our local Parcelforce depot; we cannot even collect it (ParcelForce's policy) and thus have to wait until Monday for them to deliver it to us. Extremely frustrated and disappointed with the lack of care or consideration for the impact on the customer. They could have rectified this by sending for next-delivery as I asked but clearly elected the cheaper option causing us massive inconvenience and expense. Very poor customer service indeed.

Abby

Aug 09,2020

Great taps. Very fast delivey. Excellent service 5*

Miriam

Aug 09,2020

Taps arrived quickly and the right thing

Sue Wells

Aug 08,2020

Quick delivery and everything was packed boxed well to prevent damage. Would highly recommend

richard tunbridge

Jul 25,2020

Found taps from yourself in stock and very good price delivered good time and well packed all in all very good happy customer thank you

Walter

Jul 25,2020

Vast range of products and good website to find the Vado deck mounted tap. Good telephone service to clarify some details. Ordered online and kept well informed at all stages in the delivery process. Tap received within two days of ordering.

John B

Jul 21,2020

Ordered from Taps Empire on two separate occasions and in both cases the goods had minor faults/damage, however they arranged replacements immediately with no question. In my experience they appear to act as a distributor for a number of different wholesalers as they did not stock or supply the goods directly. This did cause some delay in communication and obtaining my replacement goods, as there was a third-party involved, but they handled it well enough. Pricing is very competitive and despite some delay in receiving the replacement items I would recommend them.

Bristol-AC

Jul 12,2020

Aqualisa shower cartridge was competitively priced and in stock. Website easy to use, cartridge delivered quickly and exactly as described.

Mr Nick Bailey

Jul 12,2020

competitive price and delivery within four days

LL

Jun 27,2020

I had problems with a delivery and their customer services would not believe me that my product was not delivered on the day arranged. The delivery company lied and came up with a fake proof of delivery. I did not receive an apology at any point for the delay - the product was delivered 4 days after it was supposed to be, not the following day. I would definitely not recommend this company as they are not customer focussed at all. Avoid completely and go somewhere else!