Tartan Weaving Mill
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We have the largest collection of woollens, gifts, and other visitor merchandise on the Royal Mile as well as Edinburgh's only tartan weaving mill.
Reviews 505
MRSDONNAMCGEE
Apr 01,2024great gifts and delivery time
Susie
Apr 01,2024I was told the book I had ordered was on its way, then informed me it was out of stock - too late to source another fot my great-niece’s 2nd birthday…disappointing experience.
Car
Mar 14,2024I LOVE SHORTBREAD AND SHOPPING HERE GAVE ME VARIETY AND AT GOOD PRICES . TOOK ABOUT A WEEK TO COME BUT WELL WORTH IT WILL DEFIANTLY BE ORDERING AGAIN.
yvonne miller
Feb 23,2024Very very poor customer service, ordered items, at the time of ordering all we're in stock after waiting over a week was told I would get a refund as half my order was not available, when the order eventually arrived, I was not at all like was advertised on website, very poor quality and very poorly packaged, which meant, items arrived all bashed and dented, I would not order again, and would not recommend
Cate Hayes
Feb 02,2024Excellent quality, and such speedy delivery. Very impressed.
Rod
Feb 01,2024Website easy to use and view, ordered kilt/skirt, communication v good, quick delivery. Skirt looks really nice, fits perfectly, feels lovely on,very very pleased.
Mohammad
Jan 15,2024Best quality blankets
Eileen Hollyhead
Jan 14,2024I wanted to buy my daughters cashmere scarves for Christmas and yours were the nicest. Unfortunately, after Christmas, they were reduced to half price so that was quite annoying.
Neil G
Jan 05,2024Ordered an item online " in stock" & payment was taken. Only to receive an email 2 days later to say " order cancelled item not in stock" Find it ridiculous that payment can be taken for an item not in stock.? First & last time I ever try & purchase from here.
MISS Carolyn Clark
Jan 03,2024Placed order over the Christmas period. Very happy with my purchase and had a fabulous sale price and discount offer. Dispatched very quickly, unfortunately Royal Mail let me down on the delivery timescale.
Albina Baho
Jan 02,2024Very satisfied with my items,good quality and i will buy again.
Paul jones
Jan 02,2024Fast efficient service
customer
Dec 18,2023Appalling customer service from this company. I ordered a tartan blanket online for a Christmas gift. The order was confirmed on December 7 with delivery guaranteed by December 13. On December 15 I had heard nothing, so followed up. I was assured that a priority had been placed on my order and it would be delivered within 48 hours. On December 16 I received an abrupt email advising that my order had been cancelled as the item was out of stock. It is now impossible to source the item before Christmas as the deadline has passed for all other suppliers. So I will be wrapping up an IOU at Christmas. Why was the stock not checked before the order was confirmed?
Mrs Linda Armstrong
Dec 17,2023Ordered three items on 2/12/23 and following nine emails and one phone call later I finally have received one of the three items. Disappointed that by the time they took to pack my order the other two items were no longer available! I am so cross as now it leaves me without two gifts when there isn’t much time left before Christmas. They refunded the two items but for all the inconvenience I have had I didn’t even get my postage refunded! I was reassured by the email replies and phone call that all items would be with me this weekend, some chance! I won’t be buying from them again for sure. I can’t believe that the company survives if they offer a service like this, utter rubbish. They are a complete let down to me to say the least!
Annick Whitcombe
Dec 14,2023Easy to order , great prices.lovely wool scarves.Thank you.
DBancroft
Dec 10,2023I paid £8.98 postage and when i checked track and trace i found my parcel was delivered to the wrong address. I contacted the seller who advised I should wait 5 working days for Royal Mail to investigate. This is extremely disappointing as my contract is with you the seller, not Royal Mail. Tartan Weaver, please either send me the goods or refund my money. Its the sellers duty to resolve the matter with the customer and then escalate your complaint with Royal Mail. Terrible customer service.
customer
Dec 09,2023Four scarves were ordered 24/11/23 and delivered 7/12/23 after contact with Tartan Mills about the delivery date. Quality was basic for cashmere and colours were not as vivid as on the website. Two were without any individual packaging and had become very creased, needing ironing. As all four were for Xmas presents, I was disappointed.
MR JOHN LYONS
Dec 04,2023Prompt delivery and nice product. Slightly smaller than I had realised but beautifully made
Mary Lou
Dec 02,2023This was not my first purchase from Tartan. Although the shipping is expensive, the items I have purchased are of good quality and exactly what I was looking for.
555 Castlehill, EH12ND, Edinburgh, GB
https://www.thetartanweavingmill.co.uk
Penny Jansen
Apr 02,2024My cardigan and scarf have arrived...love them! I'm 172cm tall, an Aussie 12, and ordered size L. Perfect fit! The company a pleasure to deal with. Easy!