To leave a review you need to be logged in
Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites.
We are FIVE times winners of the title UK Online Gift Retailer of the Year.
Reviews 588
Wolfstar
Dec 16,2023Ordered baubles twice now and both times a couple of the baubles weren’t to standard. I emailed in photographs and the company were very quick (both times) to send out replacement baubles without me having to return the faulty ones. Really appreciate the top customer service. Orders were received promptly too. Thank you, Temptation Gifts.
Tracey Adams
Dec 11,2023Having placed a ‘significant’ order, I realised that I’d forgotten to include an item. Almost immediately, I emailed the company requesting to add to my order. Despite the order not having been processed at this stage I was advised that this wasn’t possible and they suggested I placed another order for the additional item. I asked if they could waive the postage fee for the extra item but they refused. This simple goodwill gesture was refused which was a very short sighted decision. As such, I didn’t order the additional item from them and I won’t shop with them again in the future. My first and last shopping experience with this company.
Annalise
Dec 10,2023Ordered a jellycat, received only 3 days later, excellent company! Product wrapped securely and nicely.
Shelley Gill
Dec 08,2023I was hesitant seeing the Trustpilot rating but the range of gifts available and good prices made me take a chance. Ordered several soft toys and stocking fillers which arrived in 4 days; everything individually wrapped in tissue paper and packed with care. Very impressed with the overall experience and would definitely shop here again.
Charlie Milbourne
Dec 05,2023I have kept contacting and I am trying to figure out where my parcel is. I ordered on the 23rd November and on the 25th I asked if there were any updates. They replied saying it was busy times which I understand and it has been dispatched and it will be with me in 2-5 working days. It has now been 2 weeks since I have ordered. I am hoping to receive it soon or get a refund. If I could get any help that would be great. Thanks
Kerstin Macdonald
Nov 29,2023I was a bit weary after reading the reviews but very pleasantly surprised with my own order. The yankee candles were better priced and had more availability than yankee themselves - everything was well wrapped for the courier and nothing broken on arrival. I did go for the 24 tracked royal mail postage for just a pound more than the standard rate and it came very quickly within that time. So very happy for ordering candles from here!
Elma Dickie
Nov 16,2023Very good, range of products with reasonable price
Connor
Nov 15,2023Brilliant company. Ordered and literally the next day it was delivered. Price of both items very fare. Thank you.
Buy Now
Oct 12,2023Had a slight issue with purchasing a Dunoon mug last week but to their credit this was picked up straight away and rectified swiftly by Rebecca. Great customer service after my initial disappointment.
Miyu Seina
Oct 01,2023The best place to get gifts in the UK! I'm a fan of Jellycat. The stores have a large collection of Jellycats. Very fast delivery: ordered on Saturday, shipped with Royal Mail 24 Tracked and delivered on the following Sunday! The customer service is superb. I contacted the service team via phone for one of my orders and the staff was very responsive, helpful, professional and friendly. I'll absolutely purchase again soon! Highly recommended!
Julie
Sep 25,2023Just received my order of a large Yankee candle and wax melts from Temptation Gifts. Ordered on a Friday and the goods arrived on Monday. Fantastic speedy delivery. I was struggling to find the candle on other sites but Temptation Gifts had exactly what I wanted at a great price. Will be shopping with them again and would definitely recommend their services.
Lucy
Sep 14,2023Missed an item in my parcel and never wanted to resolve issue claiming their trusted staff never do a mistake without any cctv checks. Useless. Waste of money.
Maria
Sep 14,2023Thank you for putting my original review on line. Temptation gifts contacted me afterwards, through customer services. The lady requested we sent photos of the damaged baubles, which we did and then she arranged for replacements to be sent out. These arrived promptly this morning. The pale green badger and toadstool bauble arrived in good condition. Although the antique gold baubles were a vast improvement on those originally sent still showed marks and slight damage to what I believe to be a thin coating of some gold foil like material (kingfisher and blue tit). I was assured the baubles were glass but I still have reservations about this as they were not transparent or translucent in anyway. They also felt very light. They were obviously designed by Gisela Graham but there was no information to say where they were made. I was asked to send back the damaged baubles wrapped as they came, which my husband has just done. They paid the postage. I really hope they are not intending to sell them onto another customer. I am happier with my purchase now and have 4 out of 6 baubles that are as they should have been originally. I would advise other customers to avoid the antique gold baubles by Gisela Graham. Maria
Chantelle Jones
Sep 08,2023Worst company In the world. So rude. They knowingly are sending items that are damaged. Got an email to prove that they know and still willing to send to people. Please avoid this company
robin scillitoe
Aug 21,2023Order placed by mistake and following an email to cancel a refund was issued within minutes. Excellent customer service.
Natalie
Aug 18,2023Their customer service is second to none! Due to no fault of their own parcelforce attempted to deliver and didn't leave a card. Christian phoned me and reassured me a replacement would be sent out via a different carrier. My parcel turned up. But they have been at the end of the phone or message to me help me with a resolution. I would use them again in a heartbeat and advise others to do the same. Not many companies would have invested so much time in helping a customer. So extra thanks to Christian and Robbie who I spoke to on the phone directly, who were super kind and so helpful! The items were lovely and I got them for a great price and they also did post promptly.
Sam
Jul 24,2023Went today with my special needs son to buy a small strawberry plush toy he’d been asking for ages, 10 min after buying he realised it didn’t work as a stress relief. The young girl serving us was delightful. Went back to return it and the old lady working there literally stoped the transaction abruptly and asked us to go to her till, so we did. She hated the fact that we were foreigners and started openly being rude, giving us the down looks and examining the product through and through. Acting like the owner and basically saying we should have not visited the shop as we were not at the shop level… my son ran out in frustration. How can someone hire such a racist rude person in such a lovely shop is beyond me!!! Horrible people!
SUSAN ARMITAGE-JONES #1223032
Jun 14,2023Customer Service second to none. Excellent communication and prompt delivery. Totally recommend Temptation Gifts.
Debbie
May 04,2023Could not see the personalisation on line when ordering but took the chance. Good quality, vibrant coloured personalised money box received. Personalisation well written. Well packaged.
Unit 2E, Woodlands Farm , The Vale, HP5 3NS, Chesham, GB
https://www.TemptationGifts.com
CC
Dec 20,2023Ordered 2 items as Christmas gifts for my daughter. Dispatched and delivered within days. Each item beautifully wrapped in tissue. So much so that I haven't even unwrapped them.