TengoInternet
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TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to:
1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment.
We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Reviews 993
Melody Stephens
Jul 27,2021I paid extra money to have a stronger internet while at an RV park. I work/research during the day and the signal disconnects every hour and a half or so and had caused embarrassment during business chats. I also had an issue that WAS dealt with during my inquiry: password was no longer good and needed a new one. I should've had undisturbed service for the entire month. UPDATE: After this review I received a phone call from Tengo and it seems that the site I am in gets poor reception, and action is being taken to place boosters (most likely). So folks, it's never a bad idea to let your experiences be known. It helps a public service improve where it's needed.
Lary Shoemaker
Jul 25,2021The first associate that helped me seemed a bit impatient and did not fix the issue. The second associate, took time, was very helpful and very patient and helped me work through the issue. I do appreciate being able to speak directly in tech support and the wait time was very short.
Holly
Jul 23,2021It was imperative that I get on the internet to work. I had a Team conference meeting at 11:30am and am able to stay in the campground to attend! Thanks so much!
Alexander Gonikman
Jul 23,2021I used their service in the campground in Hoodsport, WA. I had very strong WiFi signal but the service was unreliable. Upload speed did not exist most of the time and when they did, they were in 100KB to 200KB range and latency was higher than 1 sec Despite having 24/7 service I only got to leave voicemail and the call was never returned. I will never stay in another campground if they offer Tengo services
William Stinson
Jul 22,2021The rep i spoke with was exceptional. He answered questions and gave me advice that fixed my long term problems with access to the web. I have contacted service off and on for the past couple of years and the problem was never fixed. I was give detailed instructions for the changes to make in my PC and it fixed the problem.
Vicki
Jul 22,2021Quick response. Friendly & helped me connect immediately!
ruby cunniff
Jul 14,2021Our wifi was off due to park didnt give our coupon and tengo extended it till next day so we could get to the office to get our coupon for service.
Lorna Mullens
Jul 10,2021We are in an RV park for 2 weeks and could not connect to the internet on our tvs. Called TengoInternet and Alexander Villarreal was so helpful, patient and eager to help us. He walked us through the process step by step and got us all taken care of. Impressed by his professionalism and willingness to get our problem resolved. Thanks so much Alexander!
Steve White
Jul 09,2021I reached a rep quickly, explained my login issue and he resolved my problem.
Gordon Little
Jul 07,2021I have been living in an rv resort that has Tengo Internet for over a year now. The internet is good WHEN IT WORKS. Lately, the internet has been offline almost more than it has been online. It shows a Wi-Fi connection "RECOVER.ME-263720" or another number every time it goes offline. Lately too, it does no good to call support, as all I get is a recording stating that no agents are currently available to assist customers.
david vezina
Jul 03,2021Very knowledgeable in setting up my PC and TV
Laura Clark
Jul 03,2021Great customer service the gentleman helped me add my xfinity device to the internet
Consumer
Jul 02,2021Ticket #669442. 3rd or 4th time (since Nov/2020) I have spent hours on the phone with a rep. They have all been I think pleasant and helpful but unable to resolve the issue. I have upgraded each time and it has failed to produce. I’ve gotten everything from “it is what it is at your spot” to I’ll kick this upstairs and they’ll get back to you “. Here I am again, 5 days post upgrade and 2 days “someone will get back to you “ and no response. Others I’ve spoken to here have had similar experiences and have given up. I believe someone sold this RV park a inadequate or flawed system and could care less about those who have issues. I am trying to cancel my upgrade for failure to provide but have yet to get a response. I have talked to the park manager and was told she would also call. I can literally see the broadcast towers (40 yards being the closest) and have just a few rv’s in our area. I view my experience as dealing with yet another sub par business that has blinders on and/or has little or no experience in dealing with customers. It’s a simple formula, take care or your customers! Make an honest effort to deliver what you promise and quit ignoring your failures and fix them. But maybe, you don’t care. I want my money back! I did not get it back in the past but will not let this one go. Customers can hurt your business far more than you may know. I can see this as a breach of contract or outright theft.
craig Sweeney
Jun 27,2021I signed up for Tengo Internet. They immediately charged me $149. Seven days later no internet. If you leave a voice mail or message they will not call you back. After several calls I patiently made, the customer service representative said it would take 12 days for Tengo Internet to get to my order. So, still waiting. Cheap? Not really at $39.99 a month. Cheaper than some providers, but I still have no internet. I should have gone with one of the competitors.
David
Jun 26,2021Russell Hughes did an excellent job of helping to troubleshoot our problem and worked to find a solution. He connected with us again the next day to be sure the problem was resolved. We appreciate his kind, courteous, and thorough help!
Unhappy Customer
Jun 24,2021We are at Southlake RV Park in Knoxville TN. At one time Tengonet was offered free when you stayed at the campground. The wifi wasn't the best but it was usable. Awhile back the campground decided to start charging for the wifi service. I'm thinking because there was so much trouble with it, they would let the company charge the guests using it and let the company deal with the problems instead of the campground office. Yesterday I decided to try Tengonet and pay for the day. I had trouble connecting. I also wanted to connect a second computer. It wouldn't connect the second one at all. I emailed support and soon after I received a call from them. This was a surprise they were so quick. That impressed me. So after talking and trying to fix the problems, maybe close to a 1/2 hour on the phone, still the problems were not resolved. So I stopped trying and went back to using my jetpack which I pay for and it is expensive. This morning I thought I would try Tengonet once again and see if any improvement. I got online. I wasn't on long before being kicked off. I also was able to get the second computer online but also that was kicked off. I kept trying to get online which took a long time and soon was kicked off again and again. I emailed support again to let them know I was able to connect but can't stay connected on either computer. I got a timely call back from support. I wanted to make sure they knew I wasn't going to go through all I went through yesterday. I am sure it's the campgrounds issue, not my computers. Come to find out I am told they have a tower down that services our area and the one that I'm connecting too is not stable for us. We are in a dead zone. They even suggested to ask the campground to move us. Well that isn't an option. So I see in the reviews about Tengonet not getting back to others when they called them. I think they did very well in contacting us quickly but failed to provide service for us because of a tower being down. So we won't be purchasing their services. Update: 6/24/21 Thank you for your reply. Glad to hear you are working on fixing the issue. Only way I would know you fixed the problem would be to buy your service again for the day. I already lost money the first time when it didn't work. I don't want to keep buying your services to find out if you fixed the problem or not. You have my name and number and email address and if you could send me an email when you get the service back up and running for me, I would be glad to purchase a plan. Update: 6/25/21 I am doing another update because I received a phone call from TengoInternet to let me know the tower was repaired. I have been able to connect with both computers and I'm not getting kicked offline at all. 100% satisfied with the service and customer support. Thank you!!
Stephanie Holt
Jun 20,2021I had the pleasure of working with Patrick. Not only did he resolve my issue but he made the process an enjoyable one. He made me laugh and at ease as if we have known each other for ages. He is a true treasure for your company.
Jim Chadwell
Jun 20,2021Patrick was prompt, courteous and has resolved my sign in issue.
Michael Keenan
Jun 20,2021We were having trouble logging in because we were using the wrong password. Russell was able to recover our password quickly, and we didn’t need to reset our password.
3300 N I-35 Suite #600, 78705, Austin, US
http://www.tengointernet.com
PK
Jul 29,2021Great service. They called back three times before I was able to answer (as I was in meetings.) The technician was very patient and knowledgeable.