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Award winning UK online jeweller with over 6000 items of jewellery that all come with a full 5 year guarantee and stunning luxury packaging.
Reviews 706
Nigel
Jan 08,2025Lovely quality product at very fair price. Superb packaging and presentation. Many thanks.
Paul Hutchins
Jan 08,2025Great experience all round. Fantastic item of jewellery, extremely well packaged and presented. Delivery was as stated with additional security in place. Great reassuring communication at every stage from initial purchase to delivery. Many thanks
Richard Sacker
Jan 08,2025Ordered necklace as a gift for my mum’s 60th birthday present on the 2nd January. I believed we ordered it with adequate time for it to come before her birthday. Paid a lot of money as well. Had multiple issues with the delivery which I tried many times to get in contact and put right but communication was terrible. No phone line to call on just a email address which you are lucky if you get a response in a couple of days. Overall I would say customer service is terrible and I wouldn’t recommend using this company. Finally got the necklace 5 days after my mums birthday. Very disappointed.
SRees
Jan 07,2025First time order, and I'm so impressed with quality, packaging and communications that I will definitely buy again. Many thanks!
Ashley Duncan
Jan 07,2025Beautiful pieces, excellant quality and prices. Very happy with my purchase. Great delivery updates, love that i was provided with a pin number to give to the delivery driver to ensure safe delivery to the correct person! Fabulous idea! The parcel arrived in beautiful packaging to, it all shows the quality and care taken with each product! Very happy customer! Many thanks 😁
Amanda Balram
Jan 07,2025I’m ecstatic with my diamond ring, words cannot say it all. I made a mistake whilst ordering and customer service was absolutely fantastic especially Jess and another colleague. They rectified my mistake promptly. Thank you again. I absolutely love the quality, authenticity and the sparkle. I’m in love!
Kirsty
Jan 07,2025My now fiance proposed on the 14th of December, unfortunately the ring was to big, we checked on the website and they had plenty of my size in stock, we returned the ring on the 15th, since then the communication has been absolutely awful, we have emailed tried to call, been told the phone lines will be working on the 6th of January, still not working, still don't have the ring, I've said to my fiance to get a refund and buy a ring from somewhere else, such a shame as he has purchased from them before with no issues. It's made the whole engagement bubble pop very quickly. Order 487040
Ms Marion Hughes
Jan 07,2025Just such a hassle free experience from start to finish.
Sandra Shilley
Jan 07,2025I wanted to buy a bracelet for my wife and from the first point of contact to placing the order everything was perfect. Your customer service is second to none. The bracelet arrived exactly where you said it would even having to give a pin number to the delivery driver to make sure it didn’t get mislaid. Thank you so much the bracelet looks beautiful and I’m really pleased with it I’m sure my wife will love it.
Melissa Travis
Jan 07,2025Quick and updated me every step
customer
Jan 07,2025Fantastic in every way, quality, speed can’t fault them 👍
Trudi Wildgoose
Jan 07,2025I’ve been looking at diamond earrings for over a year but was wary about buying them online. However, since ordering my earrings, the communication from The Diamond Store has been fantastic and my earrings arrived today. They’re exactly what I was looking for - I love them!
whitecircle01
Jan 07,2025The diamond earrings are understated but with a lovely sparkle. I bought them as a treat for myself and I love them. Plenty of communication from Diamond Store so I knew exactly what was happening, the status of the order and delivery. It comes in unbranded packaging but oh my, when you open it, you get an outer box, branded packaging, box and drawstring bag. It really added value to the order. Especially if it is a gift.
TGM
Jan 07,2025The ring was ok. Delivered in a timely manor. Although the promotional tote bag which was on offer was never sent. (I ordered first day the offer was on which continued to be promoted for the next week) and still never got one! Unhelpful customer service. Shame really.
Mr David Meddes
Jan 07,2025Fantastic range, some good prices fast delivery, multiple ways to pay, ring looks good hope my wife likes it for her 60th anniversary.
MICHAEL D LAWSON CO
Jan 07,2025Exactly what I wanted and the shopping experience was perfect
Bishop household
Jan 07,2025Lovely ring and beautiful packaging
Robert
Jan 07,2025Wife loved the ring!
Joseph Hamilton
Jan 07,2025Excellent service, excellent communication to customer. Would definitely use again.
Suite 17410, 20-22 Wenlock Road , N1 7GU, London, GB
https://www.thediamondstore.co.uk
SM
Jan 08,2025Did not deliver on time.