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Award winning UK online jeweller with over 6000 items of jewellery that all come with a full 5 year guarantee and stunning luxury packaging.
Reviews 706
Matthew
Jan 15,2025Bought an engagement ring on the 27th November, order process was great and everything on time. Kept the ring safe, in the box, showed people (in the box) all was great. Proposed Christmas Day (said yes!) but within a few moments of looking at the ring, a very small stone was missing from the front which my fiance noticed. Emailed Diamond Store on Christmas Day with a positive message asking to the return the ring for a replacement - not a repair. I promptly received a reply a few days later which was natural to return the ring for 'assessing'. I downloaded the returns kit and sent the ring back on 30th December. They received by tracking confirmation on the 31st and then an email confirmation on the 2nd Jan that they had and it can take 'up to' 14 days. Bear in mind, this is a stone missing from the front, nothing else wrong with it (visibly at least). From the 2nd Jan I am no further forward and they keep saying it'll be a repair, remake or exchange. An exchange is what I want and a repair and remake is not acceptable for a ring to be sent out without the stone under a FIVE YEAR GUARANTEE OF CRAFTMANSHIP. I have received replies to my email but they are copy & paste fillers, nothing more. I was told yesterday they needed to contact the workshop for an update and to wait another 24-48 hours for any response. I have asked for a refund as I have contacted them within the 30 days for a return and the 60 exchange. I have paid for a ring, don't now have the ring and amazed that other people have returned purchases items and got an exchange in less time than I have. I will update this as things slowly progress but now they have my money, they don't care. My fiance is without a ring and I want a refund to shop elsewhere. It's appalling aftercare service for my, rather seemingly easy to fix, problem. Think long and hard before ordering from Diamond Store. EDIT - since writing this original review. Whether by coincidence or due to the review it's been escalated to a manager (15th Jan) EDIT - had a reply from a Team Leader and I'm to receive a 'new handcrafted replacement' which takes up to 21 days. Even though they have existing stock of ring I purchased which is available for delivery tomorrow. I was offered a full refund (before I knew of the additional 21 days) or the opportunity to allow them to create a new ring and £150 partial refund of goodwill (which I have accepted, though not until I receive the new handcrafted ring). EDIT - so after speaking to the 'Senior Jeweller' to urgently create a new handcrafted ring, the urgency is 'up to 21 days'. The 21 days timeframe is up on 7th February and after emailing last wednesday I was told the ring was in th final stages of polishing and hallmarking and they'd be looking to dispatch it within the next seven days which would be Wednesday 5th Feb. So far, it all stalling emails and platitudes. I'm not getting a new ring, the original ring is being repaired.
Lee
Jan 15,2025Easy to order but being online customers can make errors in ordering which I did . Customer service made it really easy to return and exchange with no hassle . I am now in receipt of my beautiful ring and would buy from The Diamond Store again and recommend .
Darren Plumb
Jan 15,2025Placed an order but was told that the item was out of stock and would be 4-6 weeks as it is hand made. Alternatively I could have a full refund. I contacted them via the online chat and spoke with Abbie. She was fantastic!! She told me that the same item I was expecting was available in silver, so I amended my order to suit. She is friendly and knowledgeable, a real credit to The Diamond Store. Would highly recommend. Have purchased a ring from here previously and was so pleased with it so hoping the bracelet lives up to the same quality.
Graeme
Jan 15,2025Nice jewelry but customer service is non existent
William Gilmour
Jan 15,2025I bought an engagement ring for my partner and I have been messaging regarding delivery and Charlotte has been helping me regarding the delivery and has been an absolute gem and pleasure to deal with.
Jordan Mcnaughton
Jan 15,2025Contacted the live chat team and dealt with Anna! What a delight! She helped me pick the perfect gift and corrected a mistake a made upon purchasing. Couldn’t ask for a better service, hope the quality of the bracelet is just as good!
Lauren Wray
Jan 15,2025The items were posted quickly and beautifully packaged
ChrisW
Jan 14,2025Long after the order had been delivered I have continued to receive messages telling me we’ve got your order and it’s nearly ready etc. Equally worrying is that I made another order before Christmas only to be told there was a 6 week wait, so I cancelled it. That was easier than I thought, but ever since then I have been receiving messages that this order was still being processed. Given the value of these items I’d have thought they’d be more careful to get this right. In the end I was very happy with the order I did receive.
James
Jan 14,2025Ordered a princess ring a few weeks ago and genuinely happy with the order. Came beautifully packaged and delivered on time.
RJC
Jan 14,2025Delivered on time, although an email was sent saying there was a delay in delivering. On checking back with them they confirmed next day delivery.
Sabina Arshad
Jan 14,2025Very easy to work around the website and very user friendly. I love this website
Carla
Jan 14,2025Great experience from start to finish. The pictures of the bracelet didn’t do it justice! It was just beautiful and my niece cried when she saw it. The packaging was also very professional. I needed it within three days. The delivery process was quick and I was kept informed throughout. Very happy with my purchase and would definitely recommend to others.
Joan Bennett
Jan 14,2025Driver very prompt with delivery and very courteous. Very happy with my purchase.
olivia
Jan 14,2025Honestly a joke of a ‘business’- avoid like the plague, I promise you. My partner ordered my engagement ring that stated very clearly ‘in stock’ on the website, and was given a 4-6 week delivery time. The DAY BEFORE it was due to arrive, they sent him another email stating it would be another 6 weeks! Bear in mind the poor bloke had organised an entire surprise weekend away and proposal etc (as many people do), and he was faced with the proposition of no ring to propose with! Here’s the hilarious resolution from the customer services team. They could send out a ring that was about 4 sizes too big for me, and they could resize it for him. Still, not a great solution when he ordered the ring so long ago and was informed it was in stock at the time of ordering, however he was willing to take this seemingly only option. They then informed him it would COST HIM £90 for them to resize it! Because of their error. He ended up with the bigger size ring out of desperation, despite it not being what he paid for, and got is resized locally. You guys are absolutely diabolical, and have provided us with a hilarious story to tell all of our friends & family we encounter when discussing our engagement. Safe to say anyone we talk to won’t be using this business. By the way, you’ve still offered him no rectification whatsoever for your mistake, and I would at least expect that you cover the cost of the ring being resized at the minimum. Feel free to reach out to me to arrange this.
Ruth Robinson
Jan 14,2025Easy to order, already have the ring sizer and also had a few rings from here previously which you check back on for size. Quick and safe delivery with good delivery information.
Matt
Jan 14,2025Beautifully presented, doesn’t need any additional wrapping effort and my partner loved the ear rings. Highly recommended!
Mick Robinson
Jan 14,2025Easy process good communication
Kyle Truggyq
Jan 14,2025Purchased a ring, received wrong size 5 sizes too big. Returned the item and wait 6 weeks to receive a replacement only to find out it was the same ring been re sized and covered in scratches. Also the card with the person message on which I returned when I sent the ring back never cane back with the replacement ring
Nuno Santos
Jan 13,2025Really caring and attentive staff, in particular Charlotte, who ensures excellent customer care.
Suite 17410, 20-22 Wenlock Road , N1 7GU, London, GB
https://www.thediamondstore.co.uk
Tina Morgan
Jan 16,2025The Diamond Store provide a great way to purchase good value and quality jewellery. I have two recently purchased rings and I love them both. They were delivered in good time and beautifully packaged. I ordered an incorrect size for one of them and found their customer service to be extremely helpful. I was able to resolve the issue quickly and the service I received was first class. I would highly recommend The Diamond Store