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The Electronics Warehouse has 12 years’ experience in the Electronics industry, buying large quantities of consumer Electronics from the manufacturer. Our power to buy this stock in bulk means we are able to pass on great savings to you. We also a special place in the TV market because we buy televisions that can no longer be sold by the High Street retailers we buy them from. These TVs are classed as ‘Graded Products’ and include end of line/discontinued TVs, TVs with damaged packaging, surplus stock and 14 day customer returns.
Reviews 185
Kate E
Jul 07,2024A big shout out to Geoff for sorting our new Samsung QLED tv - super-helpful, great communication, and prompt delivery - absolutely spot on, thank you!
Gary
Jul 02,2024Further to my previous email where I gave Electronics Warehouse one star because of their lack of communication. They contacted me through Trustpilot and although the issue wasn’t their fault they sorted it out very promptly and professionally. I will certainly use them again.
Abe
Jun 07,2024I am extremely disappointed with the service provided by The Electronics Warehouse Ltd. My experience with this company has been nothing short of a nightmare. I purchased a television from them approximately 5-6 months ago for a client. Despite the TV being in pristine condition and barely used, it developed a significant fault within just two months of being mounted on the wall. A large area of the screen turned black and stopped working, which is absolutely unacceptable for a brand new product. When I contacted the company to address this issue, their response was both unhelpful and infuriating. They insisted that I send the faulty TV back at my own expense, despite it clearly being their responsibility to handle defective products. To add insult to injury, they refused to provide proper packaging for the return, placing all the risk and cost on me. If the TV were to get further damaged in transit, they stated it would be my fault – a completely unreasonable and unfair condition. Moreover, their terms and conditions claim that they only offer repairs or replacements after one month from the date of purchase, which flies in the face of consumer protection laws. To make matters worse, they could not provide a suitable replacement. They only offered a 65-inch model, which my client is willing to pay extra for, but it is not wall-mountable, rendering it useless for our needs. The customer service throughout this ordeal has been appalling. Their refusal to offer a refund or a like-for-like replacement demonstrates a blatant disregard for their customers' satisfaction and rights. Their rigid and outdated policies have left me in a position where I am forced to consider legal action to recover the costs and meet my client's needs. The Electronics Warehouse Ltd has shown a complete lack of accountability and professionalism. I would strongly advise anyone to steer clear of this company. Their products are unreliable, and their customer service is even worse. Save yourself the headache and shop elsewhere.
Printvision
May 30,2024Lack of communication. reported a faulty TV last week, have to keep chasing them for an update of a replacement. Communication was very careless prior to this as well due to another fault with the TV. 16/05/2024 order date - 30/05/2024 - called again to keep chasing for an update for a replacement and collection. totally not bothered about it.
Gary
May 27,2024Samsung told me that I needed a particular TV wall mounting bracket and gave me the code. I in good faith ordered it from Electronics Warehouse. When Samsung delivered the TV the installation guys said, without opening the package that it was the wrong bracket for the TV. I immediately emailed E. W. explaining the situation and asked to return the un-opened box. I received no reply. I have since sent two further emails without response.
Barbara G
Feb 23,2024Wanted a 50inch Samsung TV and online research brought me to TEW. I spoke with them about stock and availability and had excellent customer service. Made my order online and every thing went smoothly, including with the delivery company. Delighted with my tv that was very easy to set up. Would definitely use them again.
Vishal Shaunak
Feb 22,2024Great priced tv. I needed my tv on a specific date this was not a problem for them. I would definitely recommend.
Chris Buckley
Feb 21,2024Buying a tv can often be a task fraught with stress. Fortunately this was the opposite when purchasing our Frame TV from The Electronics Warehouse. Other than the big money saving, questions before purchase were answered and after sales care was pleasing. I would definitely recommend them to would be customers. Chris - Ledbury
Bilal Aziz
Feb 20,2024Absolutely fantastic service! Great products and excellent staff who are happy to help. Delivery was also in good time! Will definitely be buying from you guys again in the future. Thank you so much!
Joan Harrop
Feb 20,2024Our tv was quickly delivered without any problem. It was a lower price than anywhere else. It was as described
Manda
Feb 19,2024Excellent product and speedy delivery, would most definitely buy from here again 👍🏼
Pal Claudiu
Feb 19,2024Good products and quality, the tv is refurbish but is comes like new.
michael heatherley
Feb 19,2024From start to finish the whole process was easy and efficient. The team were very helpful and advised me on what tv was best for my preference. Good price and service with a smile is all anyone can ask for and that is what I received. Thank you very much.
Amar Litt
Feb 17,2024Ordered a QLED tv & from start to finish communication was excellent,I did my research & this was the cheapest tv online, excellent quality & no issues with tv.would definitely recommend them , 5 star product & service.
Furqan AS
Feb 17,2024Very pleased with my product. A Fast delivery and helpful customer service on setting it up. Very good prices
Becky
Feb 17,2024Purchased a tv at a great price good communication from Adam and delivery arrived in the time ssstex happy customer.
Paul --
Jan 24,2024No goods No communication Ordered a TV. Had dispatch email and that was that. Have started credit card dispute. Avoid
Michael moore
Jan 05,2024Sent the wrong item and it wasn't new. Eventually collected it but they are now ignoring emails and keeping my money. So no product or money for me.
Jorgen Slings
Dec 22,2023Delivery disaster from courier that was very ill handled by the vendor. When ordered I did not receive any details nor were able to provide order instructions. First email was ignored. TV never showed up, conflicting courier stories and vendor finally agreed to take the shipment back from courier depot. Got confirmation from vendor they contacted courier and I would get refurnd once they received the goods back. Much to my surprise courier showed up 4 days later with the TV. I felt I was lied to so accepted the TV since it was doubtfull I would ever get a refund in case I rejected the delivery.
Unit 1B Barton Hill trading estate, Herapath st., bs5 9rd, Bristol, GB
http://www.theelectronicswarehouse.co.uk
Julie Gittins
Sep 04,2024Very poor customer service. Read return policy before ordering and ridiculous charges. Do not confirm returns or refund