Good communication. A little slow in receiving the product but as it was being made from scratch I can understand that. Would have liked to have a name sticker for the jacket ('Johnny' from the Wild One) but they were not able to provide. Might try and source it elsewhere. Overall a pleasant customer experience.
Received my jacket yesterday and it was great quailty and exactly how i imagined it
I recently ordered a jacket which arrived very quickly considering I’m an international customer. The communication and assistance from the staff regarding the measurements of sizes was extremely helpful and the jacket is a perfect fit!
These guys were a vibe from order to delivery! So communicative, customer follow up was amazing and the tracksuit we got is amazing. It was a custom fit for a man with odd sizing and they nailed it! Order, you won’t regret it
Leather City provided great support for the creation and shipping of the item. Not many online stores take the kind of care needed to maintain customer trust. The Leather City followed through well!
Leather Jacket Review I ordered a wonderful jacket which fit me almost perfectly. A high quality jacket that matched its description and far exceeded all of my expectations.
Purchased a jacket, ordered the wrong size but got help from the customer service who assist me with measurement and exchange. It all went really fast and the jacket it really nice and great quality.
The Customer service at TLC is the best one i have ever experienced. No problem is unsolveable for them and time for responce is even few minutes. I will surely shop here again someday.
Great service, fast delivery and good quality!
Customer Service: They work well, asking about size chosen to ensure I'd chosen correctl. Jacket fits perfectly and looking forward to wear.
Can’t recommend this company enough. Size was perfect, they even had the decency to Message in advance just double checking the size was correct. Excellent quality and value for money
Customer Service: Excellent. Contacted me about size chosen to ensure I'd chosen correctly and gave great advice based on information I gave. Jacket fits perfectly and is decent quality. Kept on top of delivery issues encountered, very fast responses and no shirking of responsibility. Refunded the express delivery charge without quibble when issues encountered with delivery. Delivery would have been fast had the courier company delivered as promised. I'd reconsider using that company. Overall my interaction with you guys has been great and I'd not hesitate in recommending to others.
Item came just as described , can’t wait to wear it
The size of the jacket I ordered was just right and the jacket was very high quality and neat. In addition, the customer service was excellent.
Perfect delivery and item, so happy with it!! TYSM, can't wait to order again :) I've had trouble getting my order, but it finally came in perfect condition thanks to the attention of the shop. Thanks again so much!!
Great jacket beautiful colour excellent quality purchase I highly recommend.
Really good customer service, frequent emails that kept up with my concerns, and promises that were kept. The jacket I received is amazing, I'm very happy with it
Exceptional customer service. They emailed me to confirm the size, which I appreciated. We got the jacket within 2 weeks. The quality is great, and it looks exactly like the Star Trek jacket. My nerd husband is delighted.
I ordered the NLB jacket with the option of real leather sleeves. I originally ordered the sleeves that came with it but decided the next day to cancel the order until I spoke with someone about the quality of the real leather sleeves I received a call the next day and we made arrangements to pay the difference without canceling the order. That’s customer service at its best. I’m very pleased with the quality of the jacket and sleeves
MA
Jun 21,2024Ordered the knock off Taylor Swift TTPD jacket, and the quality is shocking! I can’t believe they’re charging £95 for a poorly made, thin jacket! Wouldn’t recommend shopping with them.