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The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Electric Underfloor Heating Water Underfloor Heating Insulation & Fixings Thermostats Adhesives & Levellers Energy Efficiency Bathrooms
Reviews 793
Brian Hall
Aug 23,2024Superb Service and helpful staff. Thank you.
Stuart Gladwell
Aug 21,2024I got fast and useful advice on an issue that no one seems to understand or want to help on. David went above and beyond explaining what equipment would help.
Ian Fry
Aug 20,2024Easy to use web site, had exactly what I was looking for at a good price. Delivery was quick and efficient. Will definitely use again
Michael
Aug 18,2024Good product. Reasonable price. Delivered on time
Home Builder London Ltd
Aug 17,2024They are very professional, easy deal, easy website and delivery on time always. These guys will not delay your work. Thanks again.
Rita U
Aug 16,2024Website is not clear. Option for next day delishould be removed after 4pm. Also next day delivery didn't happen at all. No idea if the product works yet hope it does.
Angus McIntyre
Aug 16,2024Easy to use website and a really helpful customer support team
Brendan O'Shea
Aug 15,2024I had a great experience talking to Gary Grant for my underfloor heating purchase. He was knowledgeable, professional, and provided excellent customer service from start to finish. Gary took the time to understand my needs, explained the options clearly, and guided me to the best choice without any pressure. The system has been installed smoothly, works perfectly, and I’m very satisfied with the overall experience. I highly recommend Gary for his expertise and commitment to customer satisfaction.
Gary
Aug 14,2024Very fast delivery and product was exactly what I expected.
Mr. Carey Austin
Aug 13,2024Good service
Alan Ryan
Aug 11,2024Fast delivery, great product
Scott
Aug 10,2024Very helpful team, rapid delivery, will use again
Paul
Aug 07,2024Great product and really quick delivery Perfect.
Euan Spence
Aug 02,2024Ordered online everything came as it should. Very fast delivery. Will use this company again
Francois Cesaire
Aug 02,2024I rarely leave reviews, but I feel compelled to share my recent experience with this company after a purchase that has left me extremely dissatisfied and concerned. I invested over £4,500 in underfloor heating, plus an additional 15 bags of self-levelling compound, which included latex. It's been over three weeks since the installation, and the strong latex smell is still permeating throughout the house. As a parent of young children, aged 3 and 5, this lingering odor is more than just an inconvenience—it's a serious concern for their health. Given that the underfloor heating has yet to be turned on, I’m anxious about the potential impact of this smell once the system is operational. To address the issue, I reached out to the company to see if they could offer a better price on a self-levelling compound without latex. Unfortunately, I was met with unhelpful responses. They claimed they were unaware that latex could leave such a persistent smell and were unable to differentiate between the types of self-levelling compounds. This is despite their earlier assurances that they were well-versed in their products and provided thorough advice before making the sale. It seems that once they had my money, their level of knowledge and customer service significantly declined. I feel like I was misled and left in a difficult situation without any support or solutions. I strongly advise anyone considering a purchase from this company to think twice. The lack of support and inadequate knowledge after the sale has left me feeling deeply frustrated and concerned about the well-being of my family.
Paul Lukehurst
Aug 01,2024great information, good product range and super fast and convenient service as always
JT JT
Jul 31,2024Quick delivery, product as described and excellent Customer Service. One of the bags of grout was split when it got to me, but the company immediately sent a replacement that arrived the next day, resolving the issue quickly and with no fuss.
Ann
Jul 27,2024We were pleased to order our purchases online from The Underfloor Heating Store as the items were, much cheaper compared to other stores. We were, also happy that The Underfloor Heating Store had uploaded several promotional educational tools, reviewing installations of different underfloor heating. We purchased 36 ProWarmTM Tile Backer Board 6mm to 50mm - BACKER-PRO 2 ProWarmTM Electric Underfloor Heating Mat Kit and 2 ProWarmTM ProTouch-E WiFi Smart. We were happy with the aftercare service from the Customer Service department
Cb
Jul 25,2024Laminon was easy to use with underfloor heating One delivery was late but refunded Thanks
Unit 16 Carnival Park, SS14 3WN, Basildon, GB
https://www.theunderfloorheatingstore.com/
Sandra Mirza
Aug 28,2024Great service and super quick delivery. Product was recommended by both my electrician and builder.