All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
As usual , excellent service in The Travel House this week . All the staff are so helpful , answering any questions about resorts , hotels or anything else about a holiday . I have booked many holidays with them and will continue to do so .
From the first phone call to enquire about a holiday, Helen, took all necessary details and rung me back within 10 minutes with a quote, which we accepted then proceeded to book , and hey ho all booked confirmation sent through to email all done in 30 minutes, excellent service thank you very much Helen.
Good customer service
All the staff are great ,they are friendly and polite ,what more could you ask for
Fantastic service as always
Always book through this branch Justin and Chris are very friendly and professional.
Good service helpful staff
Nothing was too much trouble to get the holiday I wanted. Every effort made to include all requirements, down to booking airplane seats! Pleasant and extremely patient atmosphere ( these things can be frustrating) making a very friendly encounter!
Katie Williams greeted us, she was pleasant and helpful, she was confident in her choice of holiday and thought of everything, Craig who I believe was the manager was very knowledgeable and put us at ease, would definitely book with them again.
Excellent customer service and super smooth transaction
Friendly staff willing to help on every doubt we as a customer had. Appreciate thier honest opinion and facts given on resorts we as a customer weren’t too sure about Had a courtesy call asking if any further help required from agents-which was a lovely gesture , cannot fault overall service-will definitely go back
Excellent service from our local Travel House agent yet again. Lisa was amazing at finding us what we had asked for she emailed us lots of options that we could research at home, we went back in to book our holiday the following day we had great friendly no hassle service at a much cheaper price than we’d seen with online sites, we have used Travel House for lots of holidays and even a multi place trip to Australia last year, when we had some transport issues we messaged Lisa and she was able to sort it out for us from the uk, we wouldn’t use anywhere else.
Very efficient and prompt service
All went smooth and pleased
We always feel well supported by Travrl House Gorseinon. They are easy to deal with, professional and efficient. They take the time to understand what you want and provide great choices of holiday and a fabulous service. We have recently dealt with Lindsey who as always was spot on .... though always happy to deal with any of the other staff. We use them repeatedly as they are the best!
Helpful, friendly staff prepared to offer advice.
Excellent attentive staff
Been going to travel house for 20 years. Wouldn't go any we're else. The lady's are friendly and very helpful. X
Very helpful. Customer service is first class
Mr Christopher Dunn
Jan 10,2025Welcoming , polite staff , knowledgeable and easy to cat with.