All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Girls always happy to help. Dealt with Elaine nothing too much trouble. I always look online but always book with Travel House. Would not go anywhere else
We have used this travel house many times, and always found it to be a wonderful experience. Lyndsey is exceptional, but the other girls are amazing too.They always make us feel really comfortable, and they go out of their way to help us wherever we want to go on holiday.
Great customer service, Jacqueline was wonderful, very patient & covered every point with attention to detail. Going the extra mile. I will certainly be using travel house again. Thank you
Great overall experience. Very helpful and informative staff. Sharon who I dealt with was excellent and nothing was too much trouble for her. Everything I asked she dealt with and if she had to phone me back she always did so when she said she would. Great customer service.
Excellent service with Lisa and her fantastic staff! Each and everyone of them happy to help you. Nothing is too much trouble Lovely team there!
Lisa very knowledgeable made it easy to book
Excellent service with great priced holidays, extremely happy with everything
Ruby was very knowledgeable and helpful, your company is lucky to have her.
Amazing staff , Very helpful go above and beyond, Always makes you feel welcome Finds you the best deals, Wouldn’t book with anyone other than these guys, Craig and his team are amazing
We cannot fault our experience with Travel House Penarth. We were treated like old friends,even though this is the first time we've used this company to book a holiday, Peter was very supportive and knew what he was talking about. We spent about three hours with him to get exactly the holiday we were looking for.Thanks Peter.
The staff are so helpful and make it a good experience
Excellent service
Jackie customer service was brilliant and lots of patience!!
Courtney at riverside port talbot couldn't do enough pleasure helpful nothing what a problem she sorted everything what a lovely person
I booked a trip away earlier with Claire! After knowing Claire a few years now I know she goes the extra mile and will help anyone out! I felt at ease knowing I'd get the best deal and best times etc and had full trust in Claire! Thank you!
I wanted to book flights to America and staff here got me the flights I wanted, using my preferred airline and airports at a very competitive price. Staff were competent, informative and friendly.
sarah grant was as helpful as could be from the moment we walked in and all the way through until final payment, there was nothing we could think of to improve service, we will certainly be using this branch for all our future needs
Amazing really helpfull
We’ve just booked another holiday with Elaine at Travel House. I wasn’t actually looking to book anything for the end of the year, but saw a deal pop up on their Facebook page that we just couldn’t miss. As always, the phone was answered warmly and Elaine even went out of her way to secure better flight times to accommodate our young child. She offered us insurance and car parking which is so much easier than messing around online. Looking forward to getting something else booked for the summer. Thank you ☀️
Mrs Sheila Davies
Jan 08,2025As always the staff member ( Nicola) was very friendly and had a comprehensive knowledge of the area we wanted to visit.