All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Wonderful service from Lisa she was very helpful and patient as we were booking for 8 people and took time to get us the holiday we wanted.... 😊
Service not to the usual standard 24 hours later still waiting for my receipt and holiday paperwork as the wrong date was booked first and it had to be changed over the phone
All the staff at Travel House were very helpful.
Excellent service and Chloe was really helpful
Sophie was really helpful would always wait for her
Really happy with service very helpful and friendly
Great team always helpfull and always try and get you a good deal
Very good staff and willing to help in anyway 5 star treatment
The staff are all brilliant nothing is too much trouble. Craig is the best travel agent I have ever dealt with always willing to go the extra mile to make sure our holiday goes smoothly right from booking, organising everything so you have nothing to stress about. He is just the very best there is and we can never thank him enough
Lisa is always friendly and helpful and finds the best deals
Extremely helpful staff very considerate to my holiday needs made every effort to make sure that my holiday booking was perfect. Very patient, caring and conducted my booking in a professional manner very pleased with the service I received
Knowlegable helpful and approachable staff made the whole booking experience seamless
Both advisers in the Mumbles travel house were brilliant they did everything to meet my requirements and get the holiday I had asked for they were very professional,polite and very efficient, the only downside was it took one and a half hours to complete due to the slowness of their computers/Internet other than that all good.
Katz was very helpful, and as we are an elderly couple she helped with all the paperwork so we can go on our cruise with the confidence that all our needs will be met. We will definitely go back when we book our next trip.
Naiomi in Neath Travel House was brilliant. She was patient and took the time to get me the best deal on a Vruise. I have used Travel House in Neath previously and received the same level of care from Naiomi.
The lady that helped us book our holiday was fantastic, Lisa took all the hassle out of deciding where we should go and got us the perfect holiday in the perfect place.
Very professional polite and helpful
Very friendly and helpful and trustworthy
Annie sourced our cruise holiday - she was most helpful, a lovely lady.
Gary
Jan 04,2025This store is second to none, we refuse to book anywhere else, Lisa and chelsea have this store running to absolute perfection, the staff with mentioned Chelsea and Lisa along with maddie olivia Rhian and curtis are a dream team, we have booked with Chelsea for the past 10yrs, approx 3 holls per year and haver been disappointed, the patients, knowledge kindness and guidance by the staff ensure the perfect customer service ,welcome, and the perfect ultimate holliday resulting in 100percent happy customer service, the team at Brynhyfryd Travel house/Hays are perfect,please pass on my thanks to them