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Reviews 177
T Bowden
Feb 26,2022We had a fabulous time on this 5 day break. The staff were really helpful. Reading the reviews I was dreading it but it just goes to show you canāt believe all reviews as people usually only leave bad ones. Travel with Matthew are an excellent company. The coaches are spotlessly clean and very comfortable and The Heathlands hotel was really nice. Definitely will be travelling with Matthew again. Thanks Matthew and Co. for a marvellous time. xx. Margaret CWM-YR-ALLT
Mrs h
Feb 24,2022If I could give a zero star I would...they take your money...never contact you with pick up times...then 2-3 days before your trip cancel with no remorse only to try and book you an alternative trip...this is the 2nd time of cancelling trips booked and paid for it full, and we have had yo contact them each time for information. DO NOT USE THIS TRAVEL COMPANY READ OTHET REVIEWS AS THIS IS NIRMAL PRACTICE FOR THEM
Kay Lewis
Feb 19,2022Absolutely disgusted with this company, our trip to London was cancelled on the evening before we were due to go, supposed to be travelling at 7am in the morning, few excuses for not going, but turned out to be lies, we want full refund, hopefully will have better luck getting our money back than we did with our trip. We didnāt even have any itinerary untill two days before we were due to go, will not be booking anywhere with Mathews travel, complete joke
Sandra
Feb 19,2022Trip cancelled at short notice but no sign of refund. Not answering emails. AVOID
Jackie Morris
Feb 17,2022Trip to Torquay and Exeter 12/13 the February. Excellent. Picked me up on time, all arrangements went well. Dai was our driver down and Gavin brought me back. Spotless coaches, Had the patience of saints waiting for late comers. No problem with contacting the company. I have phoned a few times for different information and they have been really helpful everytime. I have another trip booked in March. 10/10.
Julie Mccarthy
Feb 16,2022DO NOT BOOK ANYTHING WITH THIS APPALLING COMPANY!!! Despite many phone calls, emails, Facebook messages (they have since blocked me so unable to send any messages), my 81 year old mother is STILL waiting for a refund from last November! We paid Ā£420 to go on a London trip which they cancelled the day before departure & we are still waiting for our refund! Iām consistently ringing them & told that theyāre working through ALL refunds in date order so they must owe hundreds of thousands out to people. However they have managed to find money to buy new buses & relaunch TWM!! Iām sure you can guess whoās money is paying for his brand new coaches š”š”š”
Nikiera
Feb 11,2022DO NOT USE THIS COMPANY!! Absolutely horrendous company and customer service! We booked a Christmas shopping trip for November, which was cancelled last minute by them, due to lack of interest. We paid Ā£120 in total, which we still havenāt received. The company is an absolute nightmare to get hold of and when we have eventually got hold of them, they have told us each time that their accounts team have to process the payments. Initially we were told 7 days for the refund and then by 28th of the month (November) and then 28 days. Theyāre quick enough to take peoples money, but giving it back is another story! Dispute raised with Monzo and PayPal, so hopefully this will help get our money back! DO NOT USE!!!
Emma
Feb 11,2022Disgusting withholding peopleās money - as most have said below refuse to give money back for a trip they cancelled after which they regularly do if not enough interest. numerous distressful calls their āmanagerā states they refund into bank account still no money 7 weeks now. Please people on here email I urge you no good moaning here collectively need to report to the council and trading standards office and log these complaints and make them change their practice.
Nigel Williams
Feb 07,2022Torquay and Exeter Overnight stay February 5th 2022 Excellent trip. Exceptionally great coach driver Dai and companion Gavin. Hotel Derwent Torquay great stay all round. A professional service provided all round. Excellent coaches.
Sharon Portingale
Feb 06,2022Torquay And Exeter Feb 5th 2022 overnight stay. Fantastic Service. Great Company. Professional, Supportive, Approachable and Friendly Driver Dai and Companion Gavin. The whole trip was of excellent service. A jolly good atmosphere all round. Great Hotel Derwent. Highly recommend.
Barbara Hollis
Feb 06,2022This company cancelled my trip 6 days before we were due to leave, been promised refund over and over again, 11 weeks now and still no refund just empty promises, please don't be taken in by the glossy pictures and write ups. AVOID AT ALL COST.
Susan Lane
Feb 06,2022I paid a deposit for a trip in November 2020, paid the balance in September. Trip was cancelled last minute due to lack of interest. I am still waiting for a refund after nearly 11 weeks despite emails, phone calls and visits to the shop. Promises have been made and broken every time. Don't book with this company. I never will again
Rachel
Feb 04,2022Only giving a 1 star because a 0 isnāt an option. Despicable company - cancel trips and then donāt give your money back. 50 days of going back and forth with this company and still no refund for a trip they cancelled last minute. Ignore your emails, ignore your Facebook messages (when you can see theyāve read them) then when you do get a rare response itās a generic āitās been escalated to accountsā. Never in my life have I heard of a company taking almost 2 months to action a refund. I will never book a trip with this company again and Iāll make sure I stop any friends/family doing so too! Avoid at all costs.
Emma Jane Padfield
Feb 03,2022Keep this company at arms length, my mother booked a holiday with these in Sept to go in Nov, week before due to go was told the trip was cancelled due to not enough people, was offered full refund which would take up to 28 days ā¦ā¦ still waiting a refund nearly month and half later! Emails after emails sent and phone calls to be fobbed offā¦ payment was supposed to processed Friday 28th Jan via card ā¦ even got it in writing in an email ā¦ still waiting ā¦ā¦ The company donāt care a dam!! Ā£1130 my mother is waiting for ā¦ Donāt be fooled by there good trips cause they donāt happen and they donāt give back your money
Sarah Lane
Feb 03,2022Please don't book with this company, you will never see your money again. I'm owed Ā£398 for a trip they cancelled due to "lack of interest". The initially said up to 28 days for a refund, then that changed to 6 weeks. I've had messages saying they have escalated it to the relevant department. Surprise, surprise, 8 weeks have passed and still no refund and they have now stopped replying. Very deceitful and dishonest and unlikely I will see my money again š
Jess
Jan 25,2022I booked a trip to Manchester for my boyfriends birthday and paid Ā£238 as they said they needed the full cost upfront. THEY cancelled the trip 4 days before we were due to go ābecause of covidā and ābecause they didnāt have enough driversā. I requested a full refund, they told me it would be in my bank within 14 days. 14 days later, the money still wasnāt in my bank - I rang again and they told me they didnāt know how long it would be until I was refunded. I raised a dispute through my credit card company and Travel with Matthew have told Lloyds bank that I cancelled the trip so they are not refunding me !!!! They owe me Ā£238 and are disputing that they owe me anything !! Vile vile company and Iāll be sure to tell everyone I ever come into contact with to avoid them at all costs
Danny
Jan 22,2022Toke our money, cancelled the trip and then would not refund us, after weeks of chasing we went to our bank for a refund through our credit card provider, only to have that taken back off us as TWM said we cancelled the trip, absolute joke of firm, i would highly recommend you stay away from this company
MRS JOANNE BURROWS
Jan 21,2022Recently returned from a 3 day break to London and it was fantastic from pick up to drop off. The driver David and his friend Gavin were friendly, funny and informative. The hotel's location was amazing and was clean, tidy and served a good breakfast. Travel with Matthew were very helpful when I rang with queries etc. Would definitely recommend them and will most certainly book again in the near future
James Yandle
Jan 18,2022Went to Ilfracombe week-end Dec 10 th had great time. looking forward to my next trip with travel with Matthew.
12 Market Square, CF47 8BY , Merthyr Tydfil, GB
http://www.travelwithmatthew.com
Jo
Feb 27,2022Great day trip to Camden market! We all had a lovely day! A big thank you to the drivers Jamie and Craig šš»