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Reviews 177
Fiona W
Jan 15,2022Awful Awful Company! I read reviews and gave them the benefit of the doubt. I so wish I hadnt bothered. Matthew is extremely rude and still waiting for refund after 3 months, when i wasnt the one that cancelled the holiday. Please listen to the reviews on here, there is a reason why he has a low score, I give it a few months before they are at a 1 score! Perhaps instead of buying new buses he should concentrate on paying back us customers that save all year to little holiday and then get it pulled from us a few days before with no money back!
Karon Lewis
Jan 11,2022I am totally reluctant to award 1 star. Worst company ever. I made a complaint whilst on a trip with them believe me it was appalling. Despite numerous emails and calls they will not respond. Additionally we booked another trip with them (before we had taken the first) which was cancelled. This was in October again despite calls emails and promises I have not been given a refund. In short for anyone considering booking with them DONT
Enud
Jan 10,2022Well, on our way back from an amazing weekend in London. I have to say, I have organised many a weekend trip to London for family and friends, but this trip has well and truly exceeded any of them! Jamie has been an exceptional driver and a ' hostess with the mostest!! He has gone out of his way to make our trip memorable, accommodating, funny, friendly and certainly gone the extra mile, literally, taking us on a tour of London in unfavourable weather. Thank you Jamie and TWM for a wonderful, first class weekend. We will be back! Xx
josie muller
Jan 08,2022Travel with Matthew. Have refused to refund 5 elderly laddies, the cost of their holiday.The holiday wash cancelled by the operator. Under the terms and conditions of ,The Consumer Rights Act 2015 . They are entitled to a full refund . However he claims that he has used THEIR MONEY TO COVER EXTRA COSTS FOR OTHER PEOPLES REFUNDS. THIS IS AGAINST THE LAW .HE CANNOT TAKE ANOTHER PERSONS MONEY TO COMPENSATE ANOTHER PERSON. THIS IS FRAUD. And not lawfull . I would not advise anyone to take a holiday with this company.
Lloyd Newman
Jan 07,2022Me and my mam travelled with Travel with Matthew to hogwarts in the snow trip (23rd December) and the trip was fantastic. The hotel was good the coach driver was excellent and professional. All in all I will recommend them.
Vicki John
Jan 07,202242 days since they cancelled my trip -still no refund or reply to my emails As I cannot add another review, we are now on day 43 no reply or refund We are day 46 and still waiting for my refund Day 47 still waiting, totally ignoring my emails. Also when they do reply they say -"its been escalated to the accounts department". Sorry it doesn't take that long to pay a refund.
M O'Sullivan
Jan 03,2022Was a bit worried by the feed back , we went on the Harry Potter tour and London tour . From start to finish it was amazing . Our bus driver couldn’t do enough for us he was amazing. Plenty of time in Harry Potter tour . Following day in London was fab considering it was Christmas Eve .
Chris Richards
Dec 31,2021We were picked up in Aberdare by Mainline Coaches where we spent the next two and a half hours picking up other passengers to meet our bus at Magor Services in Newport, on arrival at Magor Services we were taken off the bus in the pouring rain to wait 40 minutes for our bus to take us on to Llandudno but when our bus came it was a Keepings bus not a Mathews bus but we finally left about 11-10am and spent the next 5 hours travelling to our hotel.When we arrived at the Grand Hotel Llandudno to our amazement the bus returned home leaving us stranded at the hotel, now our itinerary stated that on the following day (Xmas Eve) we were supposed to go to Snowdonia for the day but without the bus no trip but on Boxing Day our bus returned with a different driver who after a heated conversation with all the passengers he kindly took us too Chester for our shopping trip which was on the itinerary and then the following morning he kindly took us too Betws y Coed where we spent an hour before returning to Magor Services to get our feeder bus home but we again had to wait almost an hour for our and then spent 20 minutes listening to 3 drivers arguing over who they were taking or not taking to which the one passenger who went up by train because nobody picked him up had to get a lift back to the train station in Newport where he had to get a train back to Cardiff and we finally arrived back at our departure point at 7-15pm after a gruelling 5 days away and would I go again and the answer to that is NO NO NO NO NO NOT EVER and I advise everybody to go elsewhere as over a 100 of us who have just done it also said never again and I haven’t even mentioned the hotel but that’s a different review but avoid at all costs. I have copied this review as my mother was on the same trip I totally agree with everything that's been said the travel was not fitting for a Christmas trip the drivers didn't even introduce themselves the hotel was sub standard and the food there was not really a choice and was not really appetising I would not ever use this company again when you ring to speak to someone you are fobbed off with excuses if you can get through please avoid at all costs
Stacey Martin-McCarthy
Dec 30,2021Amazing weekend in London. Thanks to travel with matthew. Can't fault the service infact probably one of the best coach trips iv been on. Myself and the group will definitely use you again. Thanks again xxx
amber smith
Dec 29,2021It’s now been over a month since my review, and the reply to it by Travel with Mathew, I STILL HAVE NOT RECEIVED A PENNY! Our trip was cancelled on November 18th, was paid for in full by the September deadline, yet at the beginning of February, I have had nothing but emails trying to sell me another mini break, let alone a penny of the money I’m owed!……………………………………………original review……………………………Booked a tour for myself, my daughter and daughter in law, due to leave early on a Saturday morning, got a call late Thursday evening to say it had been cancelled! Almost 6 weeks later, I’m still waiting for my refund! Have had different emails from company first claiming refunds had been issued, then another saying it was in the process of being issued then another saying it will be another 28 days before I receive my refund! They’re quick enough to take your money, but not willing to give back!
Custc marshallomer
Dec 28,2021We were picked up in Aberdare by Mainline Coaches where we spent the next two and a half hours picking up other passengers to meet our bus at Magor Services in Newport, on arrival at Magor Services we were taken off the bus in the pouring rain to wait 40 minutes for our bus to take us on to Llandudno but when our bus came it was a Keepings bus not a Mathews bus but we finally left about 11-10am and spent the next 5 hours travelling to our hotel.When we arrived at the Grand Hotel Llandudno to our amazement the bus returned home leaving us stranded at the hotel, now our itinerary stated that on the following day (Xmas Eve) we were supposed to go to Snowdonia for the day but without the bus no trip but on Boxing Day our bus returned with a different driver who after a heated conversation with all the passengers he kindly took us too Chester for our shopping trip which was on the itinerary and then the following morning he kindly took us too Betws y Coed where we spent an hour before returning to Magor Services to get our feeder bus home but we again had to wait almost an hour for our and then spent 20 minutes listening to 3 drivers arguing over who they were taking or not taking to which the one passenger who went up by train because nobody picked him up had to get a lift back to the train station in Newport where he had to get a train back to Cardiff and we finally arrived back at our departure point at 7-15pm after a gruelling 5 days away and would I go again and the answer to that is NO NO NO NO NO NOT EVER and I advise everybody to go elsewhere as over a 100 of us who have just done it also said never again and I haven’t even mentioned the hotel but that’s a different review but avoid at all costs.
Louise parry
Dec 28,2021Excellent service,on time and polite
Marnie
Dec 22,2021Went on the Polar Express trip on Saturday 18th December. Bus was on time at collection point. Trip was amazing… Louise the host and Lee the driver were fab. Keeping kids entertained with Xmas films, selection boxes, colouring, and chocolates & bingo for parents(and kids). Fab trip from start to finish. Thank you TWM, Merry Christmas All xx
Rhian Willis
Dec 21,2021On Saturday 18th December, myself, two children, friend and her son went on the Polar Express day trip with TWM. The trip was fantastic and we were well looked after by both our driver and tour guide. We had a game of bingo on the way to the Polar Express and the bus was comfortable. Everything went smoothly and we have already booked our next trip in February. Thanks for another great trip TWM.
katie
Dec 20,2021Booked a few months ago to go to Winter Wonderland, Hyde park. We went yesterday - 6.15am pick up in Neath by a mini bus (weren’t aware of the mini bus - thought coach would be collecting but not a problem) which then took us to Cardiff gate services to get the coach. Coach arrived around 20/25 mins after we got dropped off by bus. Got us there in no time. Driver of the bus gave us a little guided tour of London as we were passing! Said he would be at the collection point for 4.30, to return home at 5pm. Arrived back in Neath at 9.20pm due to a 20 min stop en route! All in all, great day! Don’t let the reviews put you off cos ours was great FYI - If you book this hyde park bus trip & want to go ice skating etc - book the ticket for hyde park yourself. If you book with them I couldn’t add anything on myself as I needed an individual reference code.
Anna
Dec 18,2021Booked a trip which got cancelled. Was contacted on 3rd November and asked would I like a refund. They told me the money would be with me in two weeks. Two weeks changed into a month and still hadn't seen my money. The company are a nightmare to get in touch with. I don't know what happened to my refund but it was then put on a list for processing just before 7th. Company emailed me on 8th saying my money will be with me within a few days. A few days? How long actually is a few. Its now been 10 days and I still haven't had it. If I don't get my money soon I'm taking legal action as they are holding on to my money. They were quick to take the money out of my bank but are very slow to give it back.
Mrs Z
Dec 17,2021False advertising, selling premium tickets with extras and giving standard, telling lies that they have been caught out in, then ignoring messages and meetings. Several complaints gone through from myself and others in regards to our premium ticket trip. Matthew claims the extras that were the premium ticket are being sent to us in the post and there was a mistake with the booking on the other end. Useless having the extras AFTER THE TRIP! Been confirmed by the place we went that Matthew had not been in contact and only ever booked standard for all his customers. Customer service responses are extremely rude if you manage to get one. Avoid In response to their reply below. I've had an ongoing chat with them which they either give you an excuse or don't respond so no, I will not be emailing or messaging anymore. I will be taking it further.
Lisa
Dec 16,2021Absolutely terrible company, take your money then treat u like dirt, promise refund then ignore you , speak to you like dirt in the phone, then accuse you of being rude to them !!!!, Mathew will not speak to you he hides behind his staff , id avoid at all costs , liars and cheats u say pls email they are ignored , wasting peoples time and money , avoid this company, just check out the reviews , bad bad
lianne
Dec 14,2021Trip was cancelled a few days before we were due to go. Advised that refund would take 21 days. I advised I was not happy with that and wanted it within 7 days. 14 days later no communication from them and still no refund. Avoid this company. Edit: Still no refund. No response to numerous emails. Told it was now up to 28 days for a refund. Considering legal action. Second edit- still no refund six weeks later. Absolutely disgusting customer service. I am £200 out of pocket. Third edit - still no refund. Patricia assures me I will get my refund. They are very busy with refund requests. It takes minutes to process a refund. I think it's more likely they don't have the refund money in the bank and have to wait for more gullible people to pay first. I am now going to take this to small claims court.
12 Market Square, CF47 8BY , Merthyr Tydfil, GB
http://www.travelwithmatthew.com
Julie Jordan Jordan
Jan 17,2022Went on the trip from Aberdare to the Polar Express . We had had some life changing news and needed help if we were to still go . I spoke to Louise and she in turn spoke to Trish who were exceptional . I had the best customer service i have ever received and am eternally grateful and luckily Trish was our guide for the trip and she was brilliant. Travel with Matthew get a 10/10 from me and my family . And the trip was amazing too